They love using words like "compassionate" and "personalized" when all they see in us is an opportunity to monetize.
IF YOU ARE ON THE FENCE ABOUT PUTTING YOUR PETS' LIFE IN THEIR HANDS, READ THIS FIRST:
I have been a customer of MVP for at least eight years. After they moved and opened the resort, their priorities shifted.
I took my dog for a checkup in September, like I do for all pets. I showed the vet the red spots on my dog's tongue that had persisted. The vet showed little concern and did no specific tests. The only new concern was mild tartar (rated 1 on a scale of 1-4).
Twenty-two days later, I saw Dr. Kelsey Hart, noting my dog's enlarged jaw lymph nodes, which worried me as it often indicates infection, like in humans. I also repeated my concern about the lesions on her tongue.
Dr. Hart said she would research the tongue spots because she was not sure. Although she wasn't sure, She stuck to her mild tartar diagnosis from less than a month ago for the swollen lymph nodes. She recommended a tongue biopsy and dental treatment costing about $2k.
This surgery is invasive and aggressive, causing pain and discomfort for your dog. I wanted to ensure it was the right choice before subjecting my sick dog to this, so I told her I'd consider it while she did her "research," and we'd discuss next steps afterward.
A month passed, and there was no call from Dr. Hart about her research. So, concerned for my dog's state, I called.
The receptionist stonewalled me before I could finish my first sentence, saying I could not speak with Dr. Hart unless I made an appointment. I told her I had visited twice in two months, she hadn't responded about her research, and it was urgent as I needed her reply to decide next steps.
The receptionist became dismissive and confrontational. I asked to speak with Dr. Chamarande, my dog's original vet, but she refused, giving me an ultimatum: pay or move on. I requested her to pass a message to the doctor to call me back. She never did.
The next day, I got an email from Blaine or Beth (the same person):
"I reviewed your dog's case and Dr. Hart and Dr. Hosler and they both agree that the best next steps are to perform a dental cleaning and to biopsy her tongue at the same time. Other sources they have researched have also suggested biopsy as the best next step, as that is the only way to determine a possible cause for the lesions on her tongue, which are concerning."
Other sources? Which sources? The ONLY way?
That's all I got. Again, either do what we say and pay what we ask, or go somewhere else.
A friend of mine, a vet with 20+ years' experience in another state, recommended seeing a board-certified oral specialist to confirm if a tongue biopsy and dental cleaning are best, as suggested by Blaine, Dr. Hart, and Dr. Hosler.
I called a board-certified oral specialist about her red tongue spots. Though booked until February, they fit me in on December 4, worried more about her lymph node swelling than the mild tartar Dr. Hart at Mainstay was concerned about.
On December 4, I drove an hour to Leesburg, where the doctor saw me immediately. She ordered three blood tests, including a lymph node aspiration. Three hours later, she called to say my dog had lymphoma, stage 3.
Thanks to Mainstay, I wasted three valuable and crucial months. Imagine if I had gone with Dr. Hart, Dr. Hosler, and Blaine's surgery recommendation and put my already sick dog through hell just because not one vet cared enough to look at the big picture, and instead, went with a tunnel-vision, senseless diagnosis that would yield higher profits than a $300 blood test.
Blaine (or Beth), I know you'll try to discredit this review by citing policies, claiming I was rude, referencing unfounded medical opinions, or using canned compassionate response scripts. Save it. It's clear your practice is about profit.
I shared my story here to raise awareness, hoping you understand what you might encounter when seeking genuine care. Be careful whose hands you trust with your pet's life; our pets are family. read more