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MainStay Suites

3.3 (11 reviews)
ModerateHotels
Open • Open 24 hours

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The Blackwell - Living-room area in the Carriage House Suite.

The Blackwell

(79 reviews)

$$

First, I will start with the lovely staff, there was a little bit of a mixup with our reservation,…read morebut they worked tirelessly to make it right. They are very quick to communicate and on top of everything! The house itself is absolutely stunning with incredible detail blending historic details with modern amenities. The rooms are beautiful and inviting. The main area is ready to host any event and well laid out. Speaking of events, their expert team was setting up for an indoor wedding and it was so beautiful. There are extras such as a pool table, games and a hot tub; all ready for their guests to enjoy. The breakfast offered a variety of breakfast items, meeting the needs of any picky eater. I highly recommend The Blackwell for your stay and even though we are local to it, are planning our next stay!

Really wondered why this place is so highly rated. The place is marketed as a 4* hotel and highly…read morerated. Reality is that - 1st, there is no staff available to check in... (all remote & one needs to register on line to check in). Currently, the place is torn up (that is unexpected but OK). The issues were 1) room is quite dirty, 2) very noisy as there were work with plumbing and there is a new condo building next door, 3) the breakfast does not start until 9:00 AM... and only was comprised scrambled eggs with some sort of cheese and sausage and soggy potatoes. The only saving grace is that the lady at the place was friendly and location is near walkable area to the business district. Be aware that there is no A/C here (as it is an older facility). They provide a couple of heaters - one in the main room and one in the bathroom... It does take time for the one in the main room to warm up... Super cold when it was about 40ish outside...

The Coeur d'Alene Resort - Room 1668

The Coeur d'Alene Resort

(402 reviews)

CDA resort is the pinnacle of resorts in the US. They have all the amenities, services and…read morefriendliness you could ever hope for. Our stay was special and so damn fun. Special shout out to Captain Bunker on the way to the infinity pool and Caleb at the front desk.

My husband and I moved to the Spokane area earlier this year, so we have been excited to get to…read moreknow the surrounding areas. Coeur d' Alene has been on my list as everyone says how great it is. So, a friend flew to visit over the summer and we spent 2 nights at the resort in their North Wing room. Then another friend came to visit this month, so we returned (with a much better experience). Arrival: Both visits were easy and we self parked. Be aware that there is an elevator from the parking garage to the resort and it is not the same one that will bring you to your room. Easy if you don't have a lot of stuff, but one visit I brought my dog and I could have used a luggage cart. So unload up front and then go park. Check in: Very quick. No wait. On the 2nd stay we were allowed to check in early which was nice. Rooms: North Wing- yikes. It does say on the site it is for the "value minded traveler." It shows. Summer is expensive there and since we were going to be outside the majority of the time it wasn't horrible. However, the room is much like a motel with the window facing a walkway. Ours was right next to the elevator. ugh. The inside was just okay. As others have mentioned, it could use updating. My second stay we stayed in the Lake Tower Room with double beds and fireplace and balcony. It was lovely. Nice room, beds comfortable, but the best was the view. Housekeeping: Unfortunately, both stays no one came to service the room. The Lake Tower even had a button to push when you want it serviced. We were out of the room by late morning and had the button turned on. Oh well. When I called, they did offer to service the room but we were tired and wanted to relax. One minor thing is that there is quite the push for tipping. I believe it came in an email and text. Just thought it was tacky. I've never seen that done before. Amenities: Visited the outdoor Blu pool during the summer. It was busy. My friend and I found an area that was "adults only" (not near the pool) and enjoyed the lake more than the kids in the pool crowd. Restaurants: Dined at Beverly's and Dockside. I will write separate reviews for them. All positive and will be back. The pre fixe dinner (early bird) was a great deal at Beverly's! ***Only policy I would suggest a change on is their charge for pet fee. It's one of the highest I've paid (and I've stayed at 5 star resorts) There is a DAILY $75 fee (someone said they cap at $150). I understand a fee is necessary, but I think that is a bit over the top. Our pup is crated (and prefers it) so does not require that deep level of clean other dogs might need. It might be better to have a standard reasonable fee and then charge the owner if the animal's stay requires additional cleaning.

One Lakeside - Living room

One Lakeside

(17 reviews)

I came to town for a funeral and was staying with family, but with a packed house and late-night…read morework ahead, I decided to book my own room to get some rest. Around 8 p.m. I booked a room at One Lakeside. Unfortunately, I did not finish my work until 2 a.m. and was woken up at 7 a.m. by loud construction right outside my window. I had hoped to make the most of the morning by relaxing on the rooftop, but was told it would cost $30 for a wristband. Normally I would not mind, but after spending over $300 on a night of sleep I did not get, the extra fee felt unreasonable. When I expressed surprise, the front desk insisted they had told me at check-in, which is not true. I arrived at the hotel about five minutes after booking and no one mentioned it. If there was an email, it did not arrive before I got a phone call confirming my check-in time and giving me building access instructions. At check-in I received a printed sheet (pictured) that makes no mention of needing a wristband for the rooftop or hot tub. This information would have been helpful when booking. Additionally, taxes, fees, and parking charges were not disclosed on the booking site. I booked directly through Stash, which I believed to be their management company but might be affiliated with this hotel in some other way. Overall, I paid for a quiet and restful stay and ended up with an early wake-up, undisclosed charges, and unexpected access fees to use services that I was led to believe were included in my stay. It was a cute place and super clean. I would maybe stay again if construction weren't going on and they were most upfront about fees.

Abhorrent behavior from Erica, the so-called "manager" at the front desk…read more We booked directly through the hotel's own website and got an official confirmation from SynXis (their reservation system). A few days later, Erica called and said our first night was CANCELLED because they were "overbooked." That's not my problem that's a management screw-up by having a negative inventory open. Instead of fixing the issue, offering another room type, or at least trying to make it right, Erica flat out refused to help. She doubled down, told us to "look elsewhere," and then hung up on us. This was ONE night we needed. We had the rest of the week booked, but they decided we were the ones to cut. (More than likely due to us booking directly, since they would catch a fine cancelling a Expedia or third party booking) Disgusting attitude, zero professionalism. If this is how management treats guests, don't expect any hospitality here.

MainStay Suites - hotels - Updated May 2026

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