Fortunately, this is one of the few negative reviews I've had to share. Let me start by saying I…read morewas very excited to possibly work with this group. I have given them this rating based on my experience with their staff prior to even meeting with them, as you may read below.
I found Main Line Counseling & Wellness Center, Inc. through my insurance providers network, and reached out on March 7, 2016 to set up a meeting. They called me back almost 24 hours later which is not ideal but ok, because a 24 response policy is mentioned on their voicemail. Cool, but not as timely as the other reviewers experience.
After speaking with an Intake Specialist on March 8, 2016, I was asked to fill out some initial information in an email, and asked to register online. Registration took about 30 full minutes, after which I confirmed my appointment for March 10, 2016 at 8pm. So far, so good.
I was emailed a lengthy contract after registration, and spent about 45 minutes to 1 hour filling it out in preparation for my 8pm meeting on March 10, 2016. But at 4pm on March 10, 2016, I was called by their office to say that the therapist needed to reschedule due to an emergency, and that she would call me the next day to set up another appointment.
I was disappointed to hear that, and more so that another date was not offered at the time of cancellation. I started to have my doubts about working with this group, but I had already invested about 1.5 hours, so, I thought I'd see where it went.
Today, March 11, 2016, I got a call from the therapist and we set an appointment for 6pm tonight, March 11, 2016. I was glad to reschedule quickly, and curiously asked the therapist if the same expectations and handling of emergency cancellations applied to the patient side, given part of their contract states that patients are expected to pay for sessions if canceled with less than 24 hours notice.
I wanted to know that the respect and understanding I had shown would be returned should I find myself needing to cancel due to an emergency with less than 24 hours notice. I was told that would be, and I was looking forward to my session at 6pm.
However, one of their owners, Susan, called me shortly after to tell me she had canceled my 6pm appointment, because she felt we did not start off on the right foot, and that she felt there was not mutual trust due to the the therapists 4 hour cancellation, and my inquiry about the 24 hour cancellation policy for patients.
I'm really disheartened and almost feel violated; I shared very intimate details about myself with people who I will never now meet. I also feel like I was told that I am not trust worthy simply because of my inquiry into how emergency cancellations are handled on the patient side, given their very lengthy and binding contract.
