This is the place to go for propane tank certification, refilling, and replacement. I brought in…read morethree tanks. One was rusted through so I replaced it with a new one. I've never had such a nice tank. Before I would do the tank exchange at the big box store and leave with a rusty banged up product and endure poor service. This was very affordable. Another tank was old but just needed to be re-certified. They do that. Bottom line..It's a family owned business that takes care of their customers. Update: my 88-year-old father wanted to replace his furnace and add central air to his house. He asked me to call drum oil and propane. I presumed because their name has oil and propane in the title that they didn't do gas furnaces. Boy was I wrong. Our family is so happy with the service and the attention that Drum gave to my father. It's an old house, so it was a challenge. We received three quotes with different options within 48 hours. All were very reasonable. The installation took place shortly afterwards. I was impressed with the quick turnaround. I was even more impressed with the level of service. They were very patient with my father. They worked hard. And completed with superior workmanship. If you need a furnace or central air I would highly recommend Drum Oil and Propane.

Drum Oil has the best customer service! They are a local NY State business that have been in…read morebusiness for generations! Support your home town business. They are always very helpful when I call with questions. Their prices are great but their Customer Service is outstanding! Yeah you may find a cheaper furnace or cheaper propane but you will end up with no customer service . You will only wish you went with Drum Oil. I have been a customer for 15+ years and I plan on another 15+ years!

Wish I could give a minus star. I'm on auto delivery and paid in advance last year and this company…read morelet my propane completely run out. The roads were clear. I also struggle turning on my heater or using my stove since every time propane is delivered the pressure gets adjusted. Can never get ahold of anyone when I call. Will be taking my business elsewhere.

When the fuel truck arrives at a companies yard before the trucks even start you can't beat that…read more Last Friday morning shortly after the gate at work was opened (early) the Valley truck pulled in and filled up the tank. This is a locally owned company which is used by many people for residential, commercial, and agricultural needs. They serve a 10 county area in upstate New York and used by many home owners, farmers, trucking and contracting companies. "Big Nell" and the rest of the fleet and machinery of Ferrari Holdings uses this company.

Fast, reliable and friendly customer service. Prices are competitive and their maintenance plans…read moreare affordable and thorough. We have been using them for well over twenty years for heating oil and propane. Never saw a need to change service and don't think we ever will.

Place is a joke they only fill grill tanks when they fell like it and no cheaper then just going…read moreand exchanging it at another store

Stay away from this company!!! In Western NY they price gouge in Winter when you need and go…read morethrough propane the most. I have called about this time and time again. They lower it at the time, then they rack it back up!! BE AWARE after 10 years of loyalty doesn't mean nothing to them!!!!!!!

Lousy Customer Service. Stay Away from this company. They are trying to enforce a minimum annual…read moreusage (after buying out a nice little small local company) policy, that I did not consent to by charging customers a fee equal to the full retail cost of the propane that would have been needed to meet the minimum annual usage. They sent a bill for this amount WITHOUT even attempting to deliver any propane. Just basically fraud! Also they go out of their way to make it hard to cancel your account. Avoid this company!!!

I abandoned Johnston's Propane for another supplier because they have been totally unresponsive and…read morerude. We desperately needed propane to keep our house from freezing because they did not deliver propane in a timely manner. I called all of the numbers, even the supposed "emergency" number and got no answer. I left messages on their voicemail and never got a call back from anyone. Meanwhile the inside of the house was getting colder and colder by the minute. When I was able to talk to someone in the office WEEKS later, they were *very* rude to me and put the delinquent propane delivery as my fault. Since that time, no one has been answering the phone, responding to voicemail or email. I'd rather go with electric heat than ever have these folks as a propane supplier.

We were supposed to have locked in pricing for $1.94 until May 31st. They are now trying to charge…read moreme $3.11. The lady on the phone was claiming their prices have gone up more than expected and could care less to resolve the situation. Found out this is happening to another guy I work with also, which means they are most likely doing it to everyone. Told them to take me off their delivery schedule and don't you dare fill it up again. Do not deal with this company.

Probably one of the worst companies in American history. Low integrity and terrible customer…read moreservice. You own your tank but sign up for service with them? It's their tank now .... unless it need service ... then it's actually yours. lol. Don't worry, they will call you back ....NEVER. Filled the neighbors tank but billed me. They acknowledged the mistake and "fixed" it by charging me again. Seriously. 3 monthly later we were finally credited. Red tagged our system, secretly. No propane in a house full of kids in January with temps below zero. The reason? Because the neighbor's tank was hard to get to so they flagged our tank as inaccessible. What a joke. a completely incompetent organization. Not a fan.

Never follow thru. Tell you your delivery will be on a certain day, but they never arrive... I'm…read moregonna switch to another propane company in the Spring...

Terrible experience. Had them for 3 years. I was on a "will call" basis and arrived home one day to…read morefind that Reliable showed up and filled my tank without my authorization to the tune of $775. Mind you, i had a 500 Gallon tank and my tank was at 35% and i did not call! Called up and got the run around. We made a verbal deal over the phone to come and empty and remove the tank and i would be given a refund for $150. Now, i know the 35% propane in my tank that i already bought previously was well worth more than $150 But i agreed and just wanted to get rid of reliable. Anyways, after removing my tank, and even my own personal hose from the line to the regulator i have yet to receive our agreed upon credit. After calling I was told that they had no recollection of our deal... Beware of shady business practices such as this from Reliable Propane. Purchased our own tank from Noco and received promt, honest service. Thanks Noco for listening to your customers. Looking for anyone dealing with Reliable. I would highly recommend you look elsewhere and do your own research.

Small local company with personal friendly ownership, I'd recommended for anyone needing propane.read more

WARNING: SCAM COMPANY…read more We switched from Suburban to Farrelgas almost 2 years ago. Suburban picked up their tanks and that was that. Now yesterday for some random reason after 2 years of no deliveries, Suburban comes out and "tops up" ANOTHER COMPANY'S propane tanks in the middle of June. Completely at random and for no reason. Now I get a surprise bill of $129. Wtf is going on here? What sort of business model is that? Stay the hell away from this company.

If only there were a '0' rating option... That would be my rating... big, fat ZERO!…read moreIf you want the absolute WORST liquid propane service provider, choose Suburban Propane. If you want to be lied to about when your paid-for LP supply will be delivered, choose Suburban Propane. If you want horrible customer service, choose Suburban Propane. If you want to pay too much and still get poor service, choose Suburban Propane. I implore any neighbors in Yates County NY, if you have a choice still to make regarding your LP service provider, please think long and hard before you select Suburban Propane. We have put up with high prices, lousy service, and lackadaisical responsiveness to questions and concerns for 3 years now and this is our last. We will be finding a new service provider in 2025.... New Year's resolution: Life is too short to put up with second-rate.

They were great years ago when it was Kirkwood, now that it's completely Noco running the show it's…read more100% terrible! Would NOT recommend them to anyone. They closed this Lima office so you can't even talk to someone locally, you have to call and get connected to someone out in Buffalo.

From the owner: NOCO in Lima, NY, is your comprehensive source for HVAC and energy solutions tailored to meet your…read moreneeds. Our team of skilled contractors specializes in heating, air conditioning, and insulation to provide optimal comfort and energy efficiency for your home or business. As a trusted fuel supplier, we offer a full range of options, including propane, heating oil, and diesel, along with services in oil and natural gas. Committed to sustainability, we also provide solar energy systems and energy-efficient lighting solutions. With additional forestry services, NOCO is dedicated to delivering reliable, innovative, and eco-friendly solutions to the Lima community.