I stopped by this shop today -- this was my third or fourth visit. I was busy, but decided to stop…read morein for about ten minutes.
When I entered, I had some difficulty understanding the cashier because my English is not very strong. He asked whether it was my first time there, and I told him it was not because I had visited the shop before. However, I had never used the booths before and was not familiar with the rules regarding them.
Today, for the first time, I decided to use one of the booths. I was in the booth for only a few minutes when the cashier came over, knocked, and said something about payment. I was not sure how much I was supposed to pay or how much time the payment covered. I found the payment slot and put in $1. I had enough cash with me and would have been happy to pay the correct amount if someone had simply explained the price and the rules to me.
A few minutes later, the cashier came back, opened the booth door while I was inside, and loudly told me to leave the store in front of other customers. I found the way this was handled extremely embarrassing and unnecessary.
If I had misunderstood the rules or had not paid the correct amount, I would have been completely willing to correct the situation or leave. My issue is with the way the cashier handled it. He could have simply explained the rules, asked me to pay the appropriate amount, or asked me to leave privately and respectfully.
I had already paid the $5 entrance fee and was only inside the store for approximately ten minutes in total.
I also want to make clear that this was not my first visit. I have been to this shop several times before, and another cashier who has seen me there previously knows that I have always paid and have never had an issue with payment. In fact, I have even paid more than the required entrance fee in the past.
I had never used any of the facilities before today. The only reason I decided to use a booth today was because, for the first time, there happened to be another attractive customer there, and I decided to use the facility.
I am not claiming that I was necessarily correct about the booth rules. I simply did not understand them, and my English is limited. What I am asking is why the situation had to be handled by opening the door while I was inside and loudly telling me to leave in front of everyone.
I would like the owner or management to review what happened and explain the store's rules regarding the booths, including the required payment and how much time a payment covers.
I would also appreciate an apology from the cashier for the way the situation was handled.
If the owner or management would like to contact me, you can reach me at:
ed_77@mail.com
I am posting this because I believe customers should be treated respectfully, even when they misunderstand a rule or make a mistake. I would have been happy to resolve the situation if the rules had simply been explained to me clearly.
Thank you.
