We have always gotten our batteries replaced at this watch repair shop. Service is fast and cost is…read morereally reasonabl! Where can we go when Carlingwood shuts it's doors?

Instant service and well done. Cheap price for excellent work…read more We went to two jewelry stores before we drove to this site and the jewelry stores each wanted twice the price and we would have to leave the watch and come back days later. This placed was great..

After having scoured the city in search of a wedding band, I was left unimpressed with the sales…read morepressure and lack of product knowledge I encountered almost everywhere. Dixon Jewellers was highly recommended to us - for good cause! Matt and his staff exude professionalism with their patience, knowledge and honesty. The ring I had made was made on budget and on time. Many thanks to Matt. I love my ring. The process was a pleasure.

What an incredible experience. When I first sent out a request for quotes for a ring clean &…read morepolish, Dixon's was one of the first company to respond. Their response was also direct and efficient, just the way I like things to be done. I finally recently had the time to stop by, so I did a drop-in. The jeweller or staff that greeted me did a quick inspection under her fancy lamp, then brought it to the back to be cleaned. I was able to wait around and it took all of 15-20min from check in to check out process. I really appreciate how efficient and friendly they were. And my ring came out looking brand new.

Customized service & knowledgable staff! I like to support local businesses & this one in my…read moreneighbourhood does not disappoint!

From the owner: A local boutique jewellery shop that specializes in custom made engagement rings, Canadian…read morediamonds, lab diamonds, wedding bands: classic, fancy or contemporary metal with various designs. All comes from reputable sources. Canadian diamonds are mined from our Northern Canada.

I am so pleased with this store and it's partially based on one rather amazing fluke, but also the…read moreexperience I had in the store. The full story: When my grandmother passed away, her children and grandchildren came together to lay her to rest, and help sort the many things she collected through life. We each chose a couple items to keep for ourselves to help carry her memory, and one of my items was a rather sweet yet broken watch that no one else wanted. I took this watch to be fixed at this shop, and was so impressed with the result. Not only did they fix the face plate, clean up the watch, and get her ticking again, they also gave me some great maintenance tips to keep it running. The best part was that when we discovered the value of the watch, the staff didn't try to upsell me on anything, nor overcharge me, nor try to convince me to sell it to them for a deal. Turns out it's an antique gold Rolex; the staff knew it's sentimentality and did all they could to make it like new for the same quoted price they gave me when I turned it in. So impressed!

I took my watch in for a new battery and that's exactly, and all, they did. They didn't set the…read moretime, the date or the day. Really?

Frank from Howard helped me decide on my new Rolex. He was…read moreextremely helpful, professional and friendly. Every one at this shop is friendly. Thanks Frank!

On 21 June 2025, I had a very disappointing customer service experience at Howard Jeweller in…read moreOttawa when I brought in my Vacheron Constantin Watch for a very simple battery replacement. Upon arrival, I was asked what needed to be done, and shortly after, the Watch Repair customer service Manager came out to speak with us. I was informed that the watch would need to stay in the store for a couple of days, which I found surprising considering it is an extremely high end luxury timepiece. I was not comfortable leaving it behind and politely asked if we could book an appointment for a specific time for the battery replacement so I could be present while the work was done. This is something I had successfully arranged at Howard on the same watch two different times in the past before. Rather than understanding my concerns, the manager became defensive and continued to repeat the cost of the battery replacement -- a price we were already prepared to pay. She also asked what I had paid in the past for the same service. I explained that I had previously replaced the battery at their former location about nine years ago for approximately $40. She insisted I was mistaken, despite the fact that I had actual receipt proof. She claimed I had only paid the regular battery replacement fee and not the luxury battery price. As a customer service manager, one would expect her to be clear on pricing and to show respect for a returning customer's knowledge and prior experience -- especially when that experience predated her time at Howard. After finally stating that the cost would be $150, which I was willing to pay, she added that there would be a rush fee if I wanted it done the same day. This seemed unnecessary, especially since I had already said I was happy to come in at a time that would work for the technician. She said she would check his schedule, but instead simply swiped her finger across her phone and closed it, which I found quite odd. Rather than arguing with a client, why not just check the schedule and provide an appropriate time? The situation escalated very quickly when I reminded her that there was no rush, as I was coming in based on their technician's availability. At that point, she started raising her voice and banged the Vacheron Constantin watch on the glass counter and told me to leave the store, adding that we were not welcome back, something as I have no intention of returning after such a horrible treatment. The entire experience was unprofessional and frankly shocking, especially compared to the service I received years ago at their previous location. The former repair manager and staff were respectful, knowledgeable, and valued customer relationships. These are qualities that appear to be completely missing in the current staff. I left the store feeling very disrespected and disappointed. Later that afternoon, we went to La Maison Monaco at the Rideau Centre and ended up purchasing a gold necklace from Gucci as a graduation gift for my son. That was money I had intended to spend at Howard if I had been treated with the courtesy and professionalism all clients deserve. It is unfortunate to see such a decline in customer service, and I sincerely hope Howard Jeweller reevaluates how it treats their loyal clients. Customers should be treated with equal respect regardless of what they are wearing, whether in shorts and a t-shirt or in a three-piece suit. Luxury is not just about the product. It is about the experience.

The previous review I see is such a lie. I just went to 2 other pawn shops in the area and I was…read morelow balled. I checked the their website and he had the rates of that day for gold and that's what he paid out. he is a fantastic guy as well. Loved the experience.

amazing people to deal with best prices in town. sent my gold in to be cleaned and polished they…read morenotified me of some broken/cracked links in my necklace and then went above and beyond to repair the issue. thanks again guys!! Ben.

I have been shopping at Magpie for 20+ years, since I was a teenager and I've always loved it…read more This past weekend, I was with my cousin and niece and we happened to be passing by and decided to get permanent bracelets to commemorate my niece's birthday. The whole experience was amazing. The pricing, quality, numerous solid gold chain options, and the service left us so happy. Nawal did all of our bracelets and she was beyond friendly - she seemed like a long lost friend and provided amazing service, especially to my 9 year old niece. I was so happy with the experience that I brought my mom in the next day so she could get some permanent jewellery too. Nawal helped her curate a set of anklets, a bracelet, and a custom necklace with birthstone pendant, all permanent, and all solid gold. My mom and I had so much fun that I bit the bullet and got another piece as well. We've looked around Ottawa for good options for permanent jewellery, but didn't find as many options for solid gold, as we did with Magpie. If you're in the market for permanent jewellery, I highly recommend Magpie. Ask for Nawal! She'll keep you laughing, all while getting a piece of jewellery you'll absolutely love.

Excellent service and free repair of my Pyrrha necklace. Excellent price points for all types of…read morejewelry. It's my first choice for gifts, especially for myself ;)

My Dad used to wear a Rolex, and was always into watches. As I grew older, he gifted me a Favre…read moreLeuba when I turned 16. At that young age, I didn't really appreciate what it was, other than it told me the time, and was different from what everyone else was wearing. When it came time to get it serviced, he took me to this little shop on Merivale. Fast forward 40+ years - apparently this shop has been here since 1974 - it has a new owner who's been behind the counter for 10 of those. I've visited many times to get various things done to my timekeeping devices. The service is always excellent - it's fascinating watching him practice his craft, as he makes it look so easy, and what he charges for his service and products is more than fair. Of course, you can't put a price on supporting local business!

These guys really know their stuff and I have brought several pieces here for repair or…read morealterations, including my grandfather's pocket watch and my wife's engagement ring to get resized. I have never had any issues with repairs and any work I've had them do is done perfectly the first time around. That said I do find they can be a little condescending at times as they have often questioned why I would want a piece repaired and they even tried to "out" the karat quality of my wife's ring and were taken back when she already knew and didn't care.

Thompson Jewelers has been the only jeweller that I trust and have gone to over the last 25 years…read more Why do I keep coming back? It's the workmanship, the people, integrity, professionalism, creativity, ability to read my mind and of course the stunning pieces from the display cases and the handcrafted custom pieces from the bench. Happy 70th anniversary to Thompson's Jewelers... Cheers!

Bought my wife's ring there 35 years ago. Needed to have…read moresized bigger [1/2 size]. Brought in for quote and time frame to have done. Both were reasonable and suggestion to have claws redone, I agreed. Parking and vagrants outside can be a problem. Very good friendly service.