What an incredible disappointment this e-bike tour was! We arrived at for our 11 a.m. e-bike tour and no one was available to help us as they were occupied with getting passengers onto the boat trip they were running. At 11:15, someone to help us. He asked if we needed any instruction on using the e-bike. My husband stated that he was not very familiar and would like to review how to operate the bike. Very quick basic instructions were given to him - no mention of how to use the gears and limited review of how to use the power. He was clearly very rushed and needing to leave. He told us to download the app and then gave basically no instruction on how to use it and what features were available. It also was impossible to see the phone screen while riding because the app was dark and seeing the landscape view made it difficult to tell where the route was. No review at all of what to expect of the day - again felt very rushed. As a result of not being clear on how to operate the bike, my husband had difficulty and took a bad fall (hurting his elbow badly). When he attempted to ride again, the chain came off.. At this point it was 12 p.m. and we both felt unsafe heading out on the excursion, and advised the staff that we did not feel safe going. We were rudely told by one of the staff "don't expect a refund."
We were especially disappointed as the e-bike tour was the highlight of our Douro trip.
I reached out to the owner to express my concerns, but my email was not responded to. read more