Had a floor repaitred by Magicman and it has now failed. Contacted Magicman and they want to charge again bearing in mind it had only been 6 months since the initial repair. No customer service whats so ever and it took them a month to get back to us with their decision. Poor company to deal with and workmanship clearly not adequate. I would avoid at all costs and use another company. read more

My builder got Magicman in less than a year ago to repair various areas that had been damaged. Some repairs were ok, and done quickly, but arguably the most important one - the shower tray in the master bathroom - has developed into a mess. Magicman is now saying that due to the lapse of time, it's nothing to do with their repair, it's a chemical reaction to cleaning products and they are washing their hands of it! I was left no aftercare instructions, and in any case, a repair to a shower tray should surely be fit for purpose, ie able to withstand normal (in this case, very light) use and occasional cleaning products? And last for a great deal longer than under a year. It seems they don't even guarantee their work for 12 months. Whilst the repair looked ok at the time, I now have two large, yellowing, rough patches, about 15cm (6") round, where Magicman struggled to effect repairs to marks that were no more than 2.5cm (1"). The technician Magicman sent was very young and had only been with the company a short time. I believe he has now left the company. He took forever to do these particular repairs, having whizzed around the others - he was here working on it for ages, kept trying different things, and the area he was working on kept expanding with his efforts, which was a bit surprising, but at the time it seemed ok when he'd finished. Little did I know how it would degrade - with even light use. I expect Magicman will reply to this post defensively, as has been the tone of their emails to me, but there really is absolutely no defence. A shower tray repair should be able to cope with normal cleaning products and last just as long as the tray itself. Repairs I've had done in previous years by other, similar companies, remained perfect over time. Things do go wrong, that's just life, but customer service is all about the manner in which problems get put right. Magicman (so far) scores a bit fat zero for that. Reading some of the reviews online elsewhere, it's probably not surprising. I'll update this review accordingly if Magicman does the right thing and gets the repair done properly. Otherwise I'll also be onto Trading Standards, as outfits like Magicman should be responsible enough to effect repairs that are robust, and either put them right, or be held to account, when they go wrong. In the meantime, I would strongly advise others to avoid using Magicman, or at least approach with caution. read more

I had the pleasure of having Magic Man come and repair my bath and a cabinet following my recent Homebase bathroom installation. When the bath was unwrapped from the warehouse there were some deep ingrained blue marks around the lip and shelf that the installer could not get out or deal with, despite their best efforts. Homebase were very good and offered to send Magic Man with their compliments. They even said if I was not completely happy with the repair they would take the bath out and order us a new one. The next day I had a phone call from Magic Man HQ and they wanted to get a technician out the day after as a priority booking which was great! The day after a very polite and helpful technician called Tom rung an hour before the allotted booking time and checked the appointment was still ok. He arrived early and cracked on with the job. He spent quite some time looking at the marks and if he could spot any others. He also took photos and submitted a report. He worked right on thru for the 4 hours he was here and kept me updated. He worked tirelessly and the end results are fantastic. You cannot see or feel the marks on the bath anymore. The finish is literally that good I would struggle to tell you where they were originally. The oak cabinet that was damaged by the builders was also taken care of. Filled and colour matched to complete perfection. Again you cannot see where the damage once was. I'd never heard of Magic Man before but their website has been saved in my internet bookmarks for future reference. I've praised them to so many friends and family already. I am going to get them back to repair some damage to a kitchen worktop that was there when we moved in. Magic Man are great and come recommended without hesitation. You can't help but be impressed with the workmanship and end result. Thank you guys. read more