3.5 I've shopped at…read morethis location twice in the last two months and I have mixed feelings about it. On my first excursion here I was buying sneakers for my daughter and I-- while the staff is extremely helpful and welcoming, the wait time was horrid. On my visit yesterday, it was similar. Great staff, they greeted me as I entered, but the wait time was probably worse. They have so many employees, but some of them of them I have no clue what they do. I get you need people on the floor, but with so many people waiting to pay maybe they should get more of them on the register. An employee ultimately came up to me with a handheld device since I was paying with card-- maybe they should add that to a few more employees. In short, welcoming staff, very friendly and helpful, but extremely long wait times.

I've been to many locations and this one by far is the most alive and helpful one. Justice walked…read moreon over and greeted me and assisted. My size was not available on the floor , Justice offered to go find me my size and returned in a few minutes with my size in hand. Thank you for being so on it. Cashier Ashley was amazing as well. Thank you !

This is a huge ON store that has so much inventory and variety of products, including shoes,…read moreapparels and accessories. Being the flagship store, they have done an amazing job of integrating modern designs throughout the store. They had almost all of their iconic models available like cloud 3, cloud 5, cloud surf, cloud nova and the Roger Federer collection as well. I went to the store to try out some of the shoes. The shoes sizes were larger in general compared to other US brands. I usually get 8.5 for others, but for ON shoes I needed 7.5. The prices were higher for these shoes, ranging between $125 to $200+. The associates were friendly at the store, but it was hard to get their attention when it was little busy.

If you go to the On brand store in NoLiTa and need help, ask for Pierre. While I ended up finding…read moreout the the brand wasn't "for me", they (unsure of pronoun) had me try on 5-6 pairs of shoes, listened to my feedback and concerns with each model, and curated the next selection to try, based on my feedback and how I wanted my shoes to feel, as I have a wide foot, and very picky about designs. They didn't stop looking for me, and persisted until they ran out of options in store. When I admitted I couldn't find anything I genuinely liked, would spend good money on, and would wear on a daily basis, Pierre told me it was absolutely alright, and thanked me for trying them on. They told me the brand wasn't for everybody, but appreciated me trying to find "the one". Really, genuinely, friendly and professional. 11/10 experience.

I shopped from both the World Trade Center and Rockefeller Center locations. The staff was friendly…read morein both places. There was a great selection in both stores, but the staff was especially attentive at the rock of Ellis branch and the checkout lady was extremely helpful and offered me free shipping within the United States so that I would not have to carry my shopping with me. This was not offered at the other store.

Apparently the Rockefeller Center location of Cole Haan is essentially self service, even when the…read morestore is basically empty. It also seems that courtesy and a pleasant demeanor are not currently in stock. Do yourself a favor and shop online. The keyboard and mouse are friendlier.

Illustrator at your September 18 event was incredibly racist and rude. Made snide comments about…read moremy appearance. Did a half-assed job on the illustration and was snarky about my dog throughout. NOT RECOMMENDED.

I check in once in a while because I like to buy certain things that are stand outs like my…read moreburgundy suede bag this season.

Matthew, the GM for IRO SOHO, was simply amazing!! He spent hours with me and my niece finding just…read morethe right pieces and styles for her. His experience with fashion, encouraging words as she tried on new styles and fits, and kindness was exactly what we needed. I wish I didn't live on the West Coast so I could work with Matthew and his team again and again. Many, many thanks to Matthew and the IRO Team!

This review is for the Brickell City Center location in Miami and the Aventura location,…read morerespectively. Both Brickell City Center and Aventura locations are lovely. The Aventura location staff are really nice and professional. There is a manager at the Aventura location- grey haired tallish fellow who comes across as friendly but with a vacant stare when being spoken too. I fear this is a language barrier issue. The staff setting up the displays are lovely and helpful. The Brickell store is set up the exact same way as the Aventura store except for the manager or person in authority who exercised her authority by bringing her mangy dog to work with her. The dog is unleashed and free to roam the store and is called back behind the counter if a customer is uncomfortable, so there is that. Mind you, asking that the dog be out of the way does not go over well with the hideous woman managing the store as she is readily and permanently set to provide the complaining customer with major attitude and a severe scowl. Suffice it to say battle-ax does not want anyone questioning her mangy pup in the store. Dog lady is a typical Miamian- entitled with anti social behavior. It is concerning because the clothing is not cheap and the fact that this behavior of "bring your dog to work" is an acceptable way to operate a clothing store is beyond comprehension. One can only wonder the stress of having to work in this environment, the employees are forced to be nice and deal with this woman's pet to keep their jobs or worse she asks one of them to walk the dog. It would be hell on earth to have to deal with that mess and work to sell a $495 skirt and a matching top. Moreover, the liability implications of a pet in the store are another issue. There are folks in the world who have severe animal hair allergies. No doubt this dog is pet and played with and unless hands are thoroughly washed immediately after that pet dander is being transferred to the clothing. Yikes! This is enough reason for no-one to ever shop at the Brickell City Center location ever again. Who wants to wake up with a rash from a top or pants from transferred pet dander?! Not I. It has been well documented that pets are unhygienic and harbor all types of bacterias. Why would anyone willingly expose themselves to such horror? All because this hideous and selfish woman can't afford a dog sitter? Lets not forget that there are also folks who want to shop in peace. I personally do not think pets should be let loose in clothing stores or any store for that matter. I will not be shopping at the Brickell location ever again.

The best place in all of NYC to shop for sneakers and comfortable gear. The people who work here…read moreare very professional and will give you the best recommendations to make sure that you walk out the store looking right. From size and style, they will hook you up. Can't wait to shop here again.

I passed the this store today as I was walking in Washington heights and this store is loaded with…read morefashion and sneakers, that store from the outside is very clean and in the inside as well. They have Nike and Jordan's sneakers ;) they have shorts and shirts with different designs for a great price. It's good to find a new store like this on the neighborhood. Many stores like this are hard to find now all you see every where is fashion boutiques and they all carry the same thing. I really like the sunglasses they had and the accessories, this is a next location go to spot to go buy sporting outfits.

This new, recently opened shoe store is conveniently located right by the R/W trains. It's very…read morespacious unlike any shoe shops I've seen in Soho or Manhattan in general. Design wise and choice of wall colors remind me from a mix of desserts and the inside of sand caves. Shoes have many different selections of styles and colors. Staff is nice and welcomes customers with a warm smile. There's a seating area to sit down and try on shoes comfortably. Additionally, there're several brightly-lit, various themed vanity rooms all the way in the back with a full body mirror in each of them. Price of shoes would range from approximately $150 to $300 (lowest to highest). I believe they accept both credit/debit card or cash but please correct me if I am wrong. The athletic shoes look like they're made out of really high quality and breathable material. Mhm I probably should start saving up a pair for my upcoming birthday. Maybe your significant other would love a new pair of shoes from here, what do you think?

Addison was extremely helpful, when we were buying shoes at the store close. She was patient and…read morevery knowledgeable. I called for one follow up item on an order and Alex the GM picked up. He had an excellent demeanor and really stepped up to expedite something for us when needed. I would definitely shop there again. The comfort and lightness of the shoes are top notch. Thanks, APL team.

Beautiful store and owners been dealing with them since 2011 love their selection and the…read morerespectful professionalism of the staff !!!!!

I'm in here now. I just got some sneakers and they overcharged me! He isn't nice at all overcharge…read morewith a smile then don't support us or anything we do! Start dealing with your own people and stop getting them rich!!!!!