If you want addictive chemical cocktails from China, get them from anywhere but here. Rude…read moreemployees. Seedy location. Basically a blight on the community. Looking forward to the day they go out of business.

From the owner: Winter Garden store is our 4th store in USA and the newest one…read more After the great success of our 3 shops in Arizona , we decided to establish our shop in Florida.

Same issue as every other person here. If you say something that could have multiple uses (as…read moreanother reviewer earlier mentioned "bong", for example) they kick you out. Lol Talk about being in the wrong industry! *insert heavy eye roll*

This store sells tons of pipes and anything you might need to hide,disguise and use your tobacco…read morebut dont dare ask for advice from staff on the detox kits they sell! If they hear you are going to use it for the very purpose it was designed for they will not sell it to you per store policy. Talk about a store policy based on hypocriticle thinking! Wonder what they do when someone asks about the water pipes? If you have to go here for convenience please point and pay or you may leave empty handed. I sent a friend here to help them out and now I am embarressed. Dont put a product on your shelf if you are against what its for!!!! Idiots! They have many locations and next time I am in town I will stay far away from Pipe Dreams! Sounds like they need to rethink the stores name! Oh well, I will be sending them onto a much better store down the road.

They ripped me off. gave me a faulty item and I tried to return the item next day for an refund…read morewith the receipt that doesn't say final sale or they don't do refunds. And he said he wouldn't give me my money back unless I returned it to the seller he bought it from and get an replacement so he can buy it back from me which makes no sense and the man really thought I was an idiot. Seriously don't spend your money here. I'm not cheap and I don't stand for people who don't respect others hard earned money that this business doesn't deserve!

They quoted me 10 w tax on a can of China butane most other shops sell for less than 4$read more

I have been coming here for years for cigarettes. They are usually cheaper than other stores around…read moreme and the staff is pretty cool as well. They have a wide selection of cigarettes and devices. It does get a little frustrating when you come to purchase your cigarette brand and they are out of what you are looking for. All and all it's nice to do business with them.

The young sales lady, not the older owner, was so nasty to my husband today I was left in tears. I…read morehave purchased from this store for a few months now and always have dealt with the owner, who has always been a lovely lady to me every time. Today my husband was in from out of town for the holiday and we stopped in at the shop to purchase some novelty items as gifts, intending to spend about $200. We really didn't know much about them so my husband asked a few questions to make sure we purchased the correct items. By the third question the sales lady became outright nasty to my husband and hurt my husbands feelings. When he asked her if he had done something to upset her she raised her voice LOUDLY and RUDELY to him in front other customers and basically said he was the problem asking to many questions. I was by the door ready to leave and when I heard her raise her voice to my husband and I went to the counter to find out what was happening because the only voice that was heard was the sales lady. When I realized her attitude I told my husband to leave the expensive items on the counter and lets leave. I was to tears at her unprofessional attitude and decided to go back and to let her know she was not a nice person and unprofessional. I will admit my language was less than flattering but than again she was a woman being nasty to my sweet husband. I will never go there again and I have spread the word to my son, daughter in law and my network of friends to NEVER go there again. We went up the road to Diamond Smoke Shop and they treated us like royalty. I was happy to give Diamond our $200. Diamond knows how to treat Customers with curtesy, kindness and consideration.

What can I say that hasn't been said already? Sam is amazing. He always have deals and specials…read moregoing on, and he treats loyal customers. Ive gone to smoke shops all over Florida and this one has such a wide variety of basically everything. Never disappointed.

Lately this place has been going down hill. Never have anything that the customer wants. I even…read morerequested to order my product and still they never even attempted to order it. Smh all the employees do is hide in the back it must be gold back there. Service here sucks and its become more frequent. Soon will be out of business SMH

They say they open at ten but often open late. Unfortunately, if you're an early riser this is not…read morethe place for you.

Third time I've been here and this sign is up. Less than an hour after they opened. We come here…read moremore than 4 times a week. Not supporting them any longer.

Fine selection of oils and coils. When they didn't have have they got it in for me. Outstanding…read morefriendly customer service from the time I walked in the door all the way through the transaction.

Fair price and nice staff. You can definitely tell they have a passion for what they are selling…read more I'm a repeat customer as well.