I would like to warn tourists from being conned at a chain of restaurants/cafes called MADO. My family and I had read several good reviews of the chain on the internet, so we decided to try it. The sweets were indeed tasty, but the service and treatment was extremely offensive. When my famıly and I visited the Ortakoy branch of MADO for sweets, the staff attempted to overcharge us twice (the first time giving us a bill for an entire meal we did not order), and when we pointed out their mistake one of the waiters became very insulting and abusive, literally yelling and waving his arms violently and banging on tables such that we were actually frightened. So although we had originally been willing to dismiss the waiters' mistake as an innocent oversight, one of them added insult to injury by trying to embarrass us with unprofessional and abusive treatment.
We could have accepted the fact that this bad experience was an isolated incident from the staff of one branch, but when we emailed the head office of MADO informing them of our mistreatment, we received no reply. We had sent the email through the complaints window in their website, and also to the email of the head office, so it is not likely that they did not receive it. read more