Awesome place with an incredible selection. It's like a museum that sells to the public- highly recommended

This shoppe has an amazing selection to choose from. Safe to say we left with plenty of treasures. The customer service was amazing. Everyone welcomed us in with big smiles. Highly recommend taking a visit there. read more

I Love Madagascar minerals amazing place amazing host high quality crystals you name it they got it

I've had such a great luck with online purchases; until these people came along (aka Gem Decor) Talk about terrible "service" which equates to? Having an inferior staff. This business would be IT. Purchased online 7/30 some fire quartz expected to arrive within the week. They shipped via USPS ground advantage and told me via email that the had been delivered to me a few days later. Not so, and I'm retired and home here in Las Vegas, receiving all kinds of deliveries almost daily. I've been calling and emailing since last week to no avail. Their Customer Service rep, "Tiffany" is apparently unable to return calls - same for their so-called, Sales dept. AND Shipping. Incredibly inefficient place (if not fraudulent and now I wonder...) Word from the USPS is that they shipped to an address in SAN FRANCISCO, CALIFORNIA. Can you "spell" incompetency?! All this said, I've filed several online complaints and stopped the charge on my credit card. I doubt theyk'll get the "hint" but I would advise those seeking rock/minerals to "steer clear" of this questionnable place. read more

I love the quality of the crystals and they are always helpful if you have any problems .

This place is amazing! The staff is amazing. The prices are amazing. Their live shows are engaging and all of the sellers show pride in their work. I have never had an issue with an order from here and any questions/customer service is handled promptly. The manager is great too! You can tell this company cares about their customers in everything they do. Shipping has always been quick and everything always shows up in perfect condition packaged to keep your stuff safe! I can't recommend this company enough. read more

I saw a live show bought a few things. The shipping was super delayed due to the gem show. I decided to go to pick up items. I love the Tucson gallery! Lots of unique and beautiful items!! The staff was great. The items I purchased were even better in person. If possible drop in on them so you can see all the wonderful minerals and gems! read more

Christine & Jenny very professional, personable, & made me feel right at home. I appreciate their knowledge, dedication, & enthusiasm. Nice selection, showroom like a museum. Good Luck with the Denver Show. See you soon. Timmy Mac read more

Recently, we went to Phoenix Arizona for another appointment. I almost didn't go to this gem of a shop because of previous reviews but we drove down to Tucson and decided to check it out. The customer service was great. Immediately someone came out and greeted us. She let us check out the beautiful rocks and minerals even though we got there a half hour before closing. She answered all of our questions. We spent the night and came back the next morning. Prices were very reasonable. The jewelry was beautiful and affordable. Everyone there was very friendly. I recommend you check it read more

Madagascar Minerals - Spheres, bracelets, cabochons, polish rocks, raw minerals. - Gemstones & Minerals Near Me - Tucson, Arizona

Took over a week from payment to get notified of shipping and a few more days to receive. Received 3 items today. One in excellent condition but lacked the color as shown on show. 2 stones had several scars/cracks which were not seen as item claimed. For the prices paid, I would not order again. You don't know if you are getting what you claimed until arrival. What I paid for, I would not consider resell quality nor would I sell for purchase price. I wouldn't send these to a customer as a bonus with purchase. If you're not interested in the quality and are just looking to aquire stones for your own collection, I'd say it's a gamble. Perhaps if you're in the area and are able to visit the store to pick and choose your pieces, you'd probably have a better experience with selections. From the looks of their store and warehouse, there's bound to nice pieces for purchase. Purchasing from website is not recommended for resell or enhancing a collection. read more

My first time here, and I got several different crystals. The young lady explained each one and what they are used for, she was very kind, the store was very clean and so many amazing pieces, the prices are very reasonable. This is my new go to store for all my spiritual needs. read more

Great prices, great customer care, shipping is always handled with care. I love this place!

Customer service is atrocious. Don't buy wholesale here- you'll either receive the products in terrible condition or you'll get them weeks after placing the order. I can't reiterate enough- buy anywhere else. read more

12 Years in the business and I have never had so many complications with an order...not even the ones from India where customer service is known to be notorious. I'm sorry to be writing a poor review within the industry. Last year I placed an order for some gems, and everything was fine. Last month, I was excited to place another order with this company. I emailed them and received no response, so a week later I emailed them again. The original rep, Odile, sent short unprofessional email responses during our correspondence, and her curtness indicated to me that she must be busy. Although off-putting, I figured she might be swamped with orders from the recent Tucson show and I remained patient. She then started addressing me by someone else's name, so I asked her to make sure she is not sending the wrong person the wrong order. No response: emails ignored. Two weeks later rep #2, Stephanie, emails me out of thin air with an invoice. NOTHING on that invoice was from my order. At this point I am quite annoyed that no one has heeded or even acknowledged my warning about the mix-up. I write them both back regarding my disappointment with the way my order is being handled. I receive a call from the customer service manager, Carolyn, who apologizes. At this point, I think things would get better, but they only get worse. One month after placing my order, it finally arrives. The packaging job is messy and impractical. Heavy boxes within boxes (on my dime), random junk, newspaper, and partially shredded documents with other people's information. Two items are missing, and two items are not what I ordered. Just like last time the weight they charge on these items are often higher than the actual weight that the scale reads, but I am too irritated to rebut. Regardless, I keep 90% of the items and have a few returns. These returns are not items I don't want, but items that are damaged, glued back together, cracked etc. I will upload photo samples to show you what I mean. ERRORS ARE FORGIVABLE, BUT POOR SERVICE IS NOT... Being in retail myself (online, and previously a store front in San Francisco), if we were to sell a customer a broken item, we would be profusely apologetic and give them a full refund for the item and all shipping costs, along with bonus credits, gifts etc. (A rare occurrence in our store). This is NOT the case with Madagascar Minerals/Norcross Madagascar. I did not expect any special bonus, but was surprised when they inform me that I can: RETURN THE BROKEN ITEMS AND PAY A 25% RESTOCKING FEE, OR EXCHANGE THEM AND PAY ALL SHIPPING FEES. REGARDLESS OF THE FACT THAT THEY SENT BROKEN GLUED ITEMS, I WAS FORCED TO PAY ORIGINAL SHIPPING, RETURN SHIPPING AND REPLACEMENT SHIPPING. So on top of my original shipping costs, I was charged an extra $50 in shipping to send them back and get replacements, on top of the original $180 shipping charge. I was also made to sign a form of agreement of these terms before the exchange could happen. At this point, I want this transaction that has been dragged on for 5 WEEKS to just be over with. There is no use arguing with their terms, so I ask them to send me the replacement and wipe my name from their system thereafter. I will not be doing business again. I receive a call from Carolyn apologizing. WHAT is the point of this call again? She apologized but does nothing to remedy the poor service or make the customer satisfied. Whereas my solution as a business owner is to give the customer free gifts, credits, and most definitely free shipping charges if something is our error... her solution was to reduce the restocking fee of returning broken items from 25% to 20%. Am I supposed to feel better now that I can pay you just 20% in fees AND all shipping costs on these broken items you sold me? Throughout this long laborious process, I have asked them 3 times to update my shipping address. These requests were ignored, and my latest invoice was billed to an address no one lives at. I came in with hopes of becoming a long term top member, and wanted to refer 2 other businesses to them. Now I hope to put this ordeal behind me and never have to deal with them again. read more

See all

I have really tried to be fair with the service department through multiple orders that I made during the Denver rock show on line. I was referred multiple times by Branden during the live feed to Alex so I started to email her for my service issues since he seemed so busy doing his show and made me feel like I wasn't spending enough money to bother him with questions. Sept. 13, 2022 I asked if She could go ahead and mail my packages to my home. Sept 14, 2022 Her reply was "we will be shipping out towards the end of the week" and then with other instructions about shipping costs. Sept 24, 2022 I wrote to Alex asking if the orders had shipped and did not get any response. Sept. 25, 2022 I was watching a live shoe and asked about the shipping of Denver orders and Brandon again cut us off , said to be patient and they were working as fast as they could. Eventually he said did mention that Alex was ill. Sept. 27, 2022 Since I still have not heard anything, I canceled an order for anything new that I was thinking about ordering until I could resolve the previous Denver orders which Alex promptly took care of when she returned after being ill. It seems no one covered for her in her absence. She reassured that she" put my name at the top of the Denver orders to get out" and passed onto Pitney Bowes. On Oct. 6, 2022 I still have not received my order and wrote back to Alex. My order was shipped the night before per Pitney Bowes. Oct. 8, 2022 I got the package. It had an excessively large amount of packing and shredded paper, peanuts, bubble wrap for rocks that were not fragile or breakable. Shipping probably was double the price of larges USPS box which would have fit everything. That especially since the one thing that should have sized up my package was the large sphere which by the time they got to packing my box they ran out of. A note on the " Heartfelt Thanks" postcard stated "Sorry we sold out of the selenite spheres pls refund & have these" handwritten on the back. Included was 3 small different broken pieces of slab. The note was not signed. I sent a picture back of the note and the merchandise received to Alex and asked about the refund for the product they no longer had because of the long delay they had in packing up my order which I paid for promptly everytime I had a invoice. Now she has referred me and my email to Terri. Oct. 14, 2022 I have not heard from Terri. I tried to call on the phone and left a voicemail for Terri with my phone number. I also rewrote another email and sent another picture of the package and the note that I received to Terri. It appears that when you are passed on to another person at Medagascar Minerals, no one finds any urgency in maintaining customers by providing service in any sort of timely manner. Every person I have been passed between I have had to wait over a week to get responded to, but Medagadcar Minerals sur does want their money and Brandon sure is in a rush to sell on the live streams to get it. Because of this very poor customer service history, and who knows if I will ever see the refund or not, I cannot give a good review even though I really was hoping too due to a referral made by a good friend of mine. read more

I purchased a 1 lb amethyst polished one face lot. I wanted to see the quality so I purchased the smallest amount available. Boy am I glad I did. This is not usable stuff. Their photos show clean amethyst with a nice saturated evenly distributed purple color. read more

Madagascar Minerals - This is a picture on their site of the type of amethyst you'll receive - Gemstones & Minerals Near Me - Tucson, Arizona

See all

They had some nice specimens, and we bought about $400 in Celestite, carnelian, and petrified wood. We were happy about our purchases and the help we had received up to that point was easy and kind a they mostly left us to our own and answered questions as we needed them. I would have given them 4 stars. Unfortunately, the checkout process was nowhere near so pleasant. We had a sweet girl with a French- sounding accent (to my novice ears) helping us check out. She had asked where we got our Celestite, the left or right, and I answered. Apparently I was mixed up, or perhaps the question wasn't clear. The manager came over (a tall, dark-haired man) and said she needed to change the pricing because it was A grade, not the grade we were priced out at. Our helper told him how the pricing came about, and that she had asked us where we had gotten the stones. He told her (in the most mean, condescending, awful way I have EVER heard a manager speak to an employee) she was wrong, should just admit she made a mistake, and fix it. This is the short version. This actually went on for about 5 minutes, right in front of us and all the other employees. When he finally walked away, she apologized, and I said it was nothing to worry about, and sorry for telling her the wrong thing about the gem locations. We were almost wrapped up when the boss came back again and continued talking down to her, and then even had the nerve to say, "none of these customers want to hear your drama." To be fair, I would not throw customers under the bus in front of management, but his abusive barrage that followed with was reprehensible in comparison to that. If anything, the mixup was a tiny error ($10 of a $400 transaction) that represented poor training by management more than an egregious error by an employee. I was so turned off by his behavior that I almost negated the sale. And when we were in the area later, I almost returned to give them a piece of my mind. Absolutely unacceptable behavior by a manager. If I were a manager at a job and behaved like this, I probably would be out of a job. read more

I've known the people at Norcoss for decades, and they have always been very helpful and knowledgeable. Very trustworthy.

My first order with this company was an apatite bear that wasn't exactly what I had expected. One side of the bear looked fine but the other side was pitted and there was a sizable hole underneath. I wrote to Madagascar Minerals, along with photos of the bear. Carolyn, who is the manager of the online store called to find out if there was anything she could do to remedy the problem since I had planned to give this item to a very special person as a gift. She spent 35 minutes on the phone with me going over options and discovering exactly what I wanted and needed. She promised to send me a replacement bear stating the bear I got should not have gone out in the first place. I got the replacement bear 3 days later and it is beautiful. I mentioned to Carolyn that I also wanted to buy petrified wood and labradorite bears so she offered to have Arin, a new employee, photograph several pieces of each and email them to me. All in all it took numerous emails and 3 days of time but the order was placed and arrived today. My husband and I are very happy with our purchases and very impressed with the level of service offered by Carolyn and Arin. It was obvious to us this company values even the customers who buy one or two pieces as they do the ones who buy 100's at a time. We definitely recommend Madagascar Minerals to other buyers. If you are unsure about something, just call the company and ask for Carolyn. She is awesome! read more

Unlike a few people I had the BEST experience with their customer service team. In specific I had several emails going back and forth with Lucy who even took time out to take specific pictures of some select Rose Quartz I was considering. Emails never went more than 12 hours without an answer and even a couple of phone calls. 5 stars on her sweet, very professional engaging and caring (--yes caring!) attitude and service. I wish every customer service was as good as hers was. I'll be back! read more

Very Helpful I was able to get my wife the 7" rose quarts heart that she always wanted. They explained the different qualities to me and even called me later that week to make sure that I happy. My wife was thrilled. I will buy from them again. Thank You read more

I have never come across such a dishonest Company from the representative Stephanie to the manager Carolyn to the owner Robert to whom according to them both calls all the shots. It took 2 weeks for the Rep to finalize my order. I was shipped substandard low grade merchandise which was shipped in a makeshift box which miraculously didn't fall apart in transit. Upon arrival it was on its last leg. It was stuffed with newspaper, shredded personal material, used foam & just about any garbage they could get their hands on. I have never seen anything like it. Bubble wrap or Styrofoam peanuts is obviously foreign to this penny pinching Company. I purchased over $700 worth of goods & was quoted one price price on the phone due to the quantity i was buying but was charged way more on the invoice. I was sent low grade merchandise. I was not informed that the prices had "suddenly gone up". The Rep Stephanie did not bother calling me to tell me about the price hike & told me later it slipped her mind to call and just went ahead & charged my credit card on prices we had NEVER agreed on. I received an email with an attachment of an invoice with brand new prices. I called immediately & Stephanie with whom i had completely dealt with up until that moment suddenly had to transfer me to her supervisor. Prior to transferring me i did ask her one single question. DO YOU WORK ON COMMISSION? The answer was YES. Now i could see these cunning tactics were all about her making her cut but the story unfortunately didn't stop there. I was transferred to her supervisor Carolyn. A sketchy woman who has obviously played this game many times before. She claimed her Rep was unaware of the new prices (much smaller discounts to collectors such as myself) & the invoice had to be altered. Altered without my authority & ok to go through with the order or credit card? I had the honor of speaking with this supervisor on 2 separate instances & both times Carolyn did absolutely nothing but lie through her teeth & insult my intelligence. That's only the beginning of how horrendous these people truly are. Many of the pieces I received were substandard & low grade & had to be shipped back. I had to pay the initial shipping & then to ship them back. Stones are heavy & therefore shipping is not cheap! I asked to be refunded or compensated since i was exchanging a few of the returns & Stephanie said the company would lose money if they had to pay for return shipping. They probably would with all the garbage they ship to customers & try to get away with. For weeks Stephanie dragged this exchange. Every few days i would call & ask if she pulled a few of the items i wanted & this time i wanted to see pics. She would send me pics here & there with no price. Her excuse "I have to ask the owner Robert for the price". A large company like that & she has to ask the owner for the price of a sphere? Don't these people have set prices? No, no set prices for those they try to rip off. I am sure this is a policy the owner has instituted & is well aware of & blesses. I am sorry to say what you do won't bless you Norcross Madagascar! After shipping back some really poor quality stones i came to realize that one of my larger purchase was not what they claimed it to be. It wasn't until i had decided to return that substandard sphere that i was way over charged on by at least $150 that i noticed that UPS showed the sphere weight to be an entire pound less than what i was charged. That's when i realized i was overcharged by a pound on that sphere. I then proceeded to weigh each of my other spheres -- a total of 5 & found that i was overcharged on another by an entire pound as well. If you are charged $25-$30 per pound that can add up to a bit of your hard earned money. Unfortunately this is not the end of the story. I had purchased many other pieces from them which were alright but i can honestly say most were not great and i was hoping they were going to make it up to me in quality, at least that's what the Rep. kept on telling me and reassuring me... That never happened! The Rep Stephanie was extremely deceiving & would sell you any garbage she can't get rid of. After weeks of waiting for price quotes & exchanges i decided to once more call Stephanie. Immediately she told me i had to speak to her supervisor. Carolyn gets on the phone to inform me that i will be charged a 25% restocking fee. THIEVES! First time i had ever heard of it. I told that supervisor that i would not pay a restocking fee on merchandise that was low grade & that should have never been sold to me to begin with. The next day i received an email from Stephanie with an itemized credit memo deducting 25% for restocking fee. I contacted my credit card company that very moment. Filed a claim & emailed the Rep. Within minutes my phone rang informing me that i will be received a full refund & restocking fee would be removed. read more

They make you give them your personal information before you can even see anything! Super sketchy!!! Do not go in here! I told them I was not comfortable with that and walked out. read more

Has a wonderful selection! I love my Labradorite pieces. Staff is very helpful and knows their products. I felt very at home and not pressured to purchase. read more

I have ordered numerous rough and finished items from Madagascar Minerals over the past couple years and each order has been fantastic. I do a lot of lapidary work and have found the stones to be an extremely high quality and produce some amazing finished cabochons. Their labradorite has a color flash that I have never found from anyone else, and their crocodile jasper and indigo gabbro are just remarkable once they have been cut. All 14 different types of stones I have purchased from them have been very high grade. The customer service there has also been amazing. I deal with Carolyn and she is extremely helpful and has gone out of her way for me on multiple occasions. When I needed something customized a few months back she went far beyond what most companies would ever do to make sure I got exactly what I needed. Just last week when I needed something urgently for a rush order she went and hand packed it for me herself while I waited on the phone and then had someone run it to the post office to make sure it went out the same day! That is the best customer service I have ever had from any of my stone suppliers. I highly recommend getting some of their material to see it for yourself. The stones are remarkable and Carolyn is fantasitc to deal with. read more

I have been shopping at Norcross Madagascar for over 4 years now, and every time I go in I am greeted with a smile and treated wonderfully by the staff. They have the most amazing things in their showrooms, and their labradorite is just GORGEOUS!! I have spent enough this year to qualify for a discount off all my purchases for the rest of the year, and trust me, I'm going to use it!! I love that it is a local business and bring all of my friends who visit here to shop for treasures from Madagascar! I wish I could post pictures of the stunning items I have bought here, but it wont let me :( read more

Madagascar Minerals - Beautiful Labradorite plaque I got. GORGEOUS!!! - Gemstones & Minerals Near Me - Tucson, Arizona

While on vacation in Tucson, a few years ago, I stumbled across this "hidden gem" for a gem, mineral and fossil business. Each time I go, I find myself spending more time looking at the most magnificent minerals from Madagascar. Norcross Madagascar owns the mines in Madagascar, and also has a factory that produces the products they sell. I understand they have been in business for more than 20 years! As the owner of 7 stores, I need to be competitive with my purchases, and I can assure you these people have always treated me fairly. I even order regularly, over the phone, and have been impressed with what the staff even selected for me. Typically, I would never do wholesale purchases (in the thousands) over the phone for material site-unseen. My business's success is based on my personal hand selections. In the event there is a mistake, they are prompt to correct. There is no other business like this. Whenever I receive my order, I'm always impressed with the quality. Not often do I find a business that continues to exceed my expectations. If your a wholesaler or retailer, and you sell gems, minerals and fossils, and you are not doing business here...you are missing out! read more

I have just purchased Labradorite from them. I really wanted the best stuff, so I got "Electric" best quality for highest price. Boy oh boy, what came to me are the rocks that nobody, and I mean nobody would say that this is the gem they advertise on their website. I sent them an email asking if somebody made a mistake because the quality and the size of rocks does not match the description that is advertised on their website. I received a word of "we are sorry", then I was told that I can return it to them, of course pay the shipping again and then have the money reimbursed if they approve it. The shipping cost they charged me was almost 100 dollars, and shipping it back to them would be additional cost I would have to pay! Shifting all the cost to the customer they have a protective barrier from customers like me who would want to return the material. They are dishonest and don't care about customers. And, lol, the packing, wow, it was art itself, lol, dirty pieces of paper, cut cardboard box pieces. Altogether, it was costly, unpleasant experience. I have not received any help with fixing the problem from them, just only the reminder of their policy that would significantly increase my costs! read more