Terrible, pathetic and worthless. Let me explain what happened to me! I tired opening an account…read moreand was told my card would be sent to my parents house a few blocks from Congreso. I waited MONTHS, no card but figured since it was Christmas they're closed. I went back to the back a few months later and was told the bank was open and the card was sent!!!! Card NEVER arrived. I went back to the bank and was told that they don't have my information - email address or phone number but my account is in NEGATIVE!!!! How the hell is my bank account in NEGATIVE when I've never used it???!!!! I was told that I'm to pay a monthly service for a service they NEVER provided. No one called me or emailed me or helped me but they want money. My bill is at $30,000 for what!!! So what am I paying for??? How are you to charge me money for a service you're not providing or doing? I argued with your pathetic customer service rep but of course the bitch said sorry can't help!!! Of course the bitch didn't do any work. I will not pay and I will fight you, I will post reviews and I will continue. How dare you steal my hard earned money for what!!!! Close my account, shut it down and remove everything or I will make your life hell. Never join Santander Río, never give them money, do nothing with them. They're shit, robbers and pathetic. Bring it on