I've always experienced friendly and helpful staff at this Macpac branch (in Botany Town Centre), whether I'm just having a look around, need a repair done, or getting an opinion on merino vs. synthetics. I had a good chat with a staff member about how much better merino was than polyester for tramping, and I could tell it came from first hand experience and not just store training. Although, on other occasions I have dealt with staff who know about their products but you can tell that they might not partake in outdoor activities much themselves.
I also brought my Macpac backpack here to send in for repair, and this came back within the timeframe they had said, which was particularly good for me seeing as I needed it the following weekend. read more