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11 years ago
On Father's day weekend, 2012, Melissa McCoy of McCoy Travel literally closed up her office without notice to her customers or employees, leaving untold numbers of clients in limbo, without their money, without their travel being paid for, and without a lot of recourse. I was one of those customers affected, as I had a group trip in the works through her company where many of my customers had already paid by check to get the "cash discount" rate and they had no way to get their money back. Some of my customers were able to file fraud claims with their credit card companies and get reimbursed for credit card payments. Luckily for us, our trips were ultimately saved by one of McCoy's discarded employees.. I am submitting this review in 2015 because it has come to my attention that McCoy Travel is back in business and I see a new website is up and running. If you are thinking of using McCoy Travel, buyer beware: Melissa McCoy has no conscience, no scruples, and has still NOT reimbursed me and my customers. If it happened to me, it could happen to you. read more
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Melissa M.
Business Owner
Dear Rachel,…
12 years ago
Melissa did a great job setting up a cruise for us last minute. After a hurricane hit our initial destination, we needed to move fast. She even worked on a weekend for us and got it done. We live on Maui and have used Mccoy trovel many times. read more
10 years ago
Melissa McCoy may be under McCoy Custom Travel and Cruise now. Either way, I would NEVER book through her again. She took our honeymoon deposit of $1,000 and we never saw it again. When trying to contact her, she had in fact disappeared, leaving her staff and clients with nothing. Even the resort we stayed at in Fiji was owed several thousand dollars from her. When she did finally respond to several calls and emails, she denied ever taking a deposit. Of course, I have proof because I paid by check to McCoy Travel but have never received a dime. Do us a favor Melissa..if you're going to "rebuild your life and business" do it without selling travel where you screwed so many people over. It is such a slap in the face! read more
13 years ago
McCoy was instrumental in planning my neighbor island Valentines day spree to the Four Seasons Lanai. We were upgraded and were treated like royalty by the staff. Her personal relationships with everyone make YOU feel like "an insider" when it comes to a 4-star vacation experience. read more
13 years ago
McCoy Travel gave us very good recommendations on our recent vacation to Maui. Being a family of 5, it is very difficult to find the right place to stay at and have everyone be happy. In addition, we don't want to break the bank when we go on vacation. Melissa recommended Sugar Beach Resort. Once at the resort, the views were absolutely breathtaking! We enjoyed many long walks and everyone was so nice there. She even recommended the Haleakala Zipline which was so much fun!! We would definitely use McCoy Travel on our next visit to Maui. read more
13 years ago
A-----MAZING...!!! Six years ago when my husband and I were getting married, we were planning our honeymoon to Hawaii to spend 21 days in paradise, but we had no idea where to begin. We went on an all out search for someone who would know first-hand the ins and the outs of Hawaii ... what we found was McCoy Travel. So naturally when we wanted a romantic, much needed get-away this past December 2012, we knew who to call.. and boy did she deliver! Melissa at McCoy Travel hooked us up with a "five-star hidden diamond jewel" on Maui's coastline, the Honua Kai Resort and Spa! The accomodations were everything we wanted and could ever need ... the amenities and sophistication of a resort, yet with rooms that have a full kitchen, large lanai, breathtaking view and spectacular grounds... needless to say... we lived the life of luxury for 14 days and went home having had THE BEST vacation in all our years of travel....and I credit McCoy Travel completely. They are like having your own personal tour guide because of their lifetime of knowledge of the islands, the island happenings and the tourism hotspots. If you plan to travel Hawaii ... take an islander, and a friend, along in Melissa at McCoy Travel!! read more
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12 years ago
GRIP your wallet...TIGHTLY. Melissa McCoy sold us a very expensive trip to Fiji in 2012. After paying in advance for luxury accommodations on an outer island, airfare, transportation to and from the ferry terminal to the outer island, she disappeared. We learned that NONE of our funds had gone to payment of the accommodations or the transportation to and from the outer island. The airline had been paid, but the reservation was incorrect. Fortunately, we had paid for the accommodations and outer-island transportation by credit card, and were ultimately able to get a credit for services not provided although it took a year. We booked the trip through another travel agent and learned that when we were charged by Melissa McCoy for our luxury accommodations, she did not apply the exchange rate, and we had been charged in US dollars the amount of Fiji dollars. It was a gross overcharge that we would have been unaware of had we not booked with another travel agent. The airline reservations were another almost incomprehensible mess as the airline would only correct the reservation if the travel agent (now having disappeared) contacted them. To fix this, we had to cancel the reservation (which we were allowed to do) and make a new one directly at an increased cost. As far as I'm concerned, Melissa McCoy runs a travel Ponzi scheme, and you are putting your hard earned dollars at great risk by doing business with her. read more
13 years ago
Melissa put together a great trip for us tailored to our specific interests, even though they were a little outside the norm for Hawaii. (Not a wedding, anniversary, etc, we're not big sightseers and don't need to pull out all the stops. More the dayhiking and laying in the sun sort.) She called us several times to bounce ideas off us in the weeks leading up tour trip. She was really flexible, even though we decided on the vacation kind of late, and found us great places and good flights. Because we have relatives in Oahu - who did not get back to us until the last minute - we cancelled all the arrangements she made for us in Oahu and it was no problem for her. (We had let her know the situation at the outset, and she was quite OK with it.) She found extremely nice accommodations with kitchen facilities since we were on a bit of a budget. She suggested how long we should stay on each of the islands we visited based on what we wanted to do, and allowing for those lost transition and finding the grocery store days, something we came to appreciate; we're not seasoned travelers. And she added some absolutely priceless insider suggestions, like getting a plate lunch at a shrimp truck on the Northern part of Oahu. I would recommend Melissa and McCoy Travel to anyone. read more
13 years ago
Kudos to Melissa McCoy at McCoyTravel on Maui, for once again helping to make our family vacation to the Fairmont Kealani on Maui a much appreciated success. We've been using Mccoy Travel for 20 + years. The Fairmont Kealani is my family's favorite resort,hands down. Having a suite hotel room with a family of 4 is so much better than a regular hotel room. The Fairmont Kealani's rooms have a microwave, small sink and refrigerator so we were not forced to go out to eat for every meal. Plus, my wife and I enjoyed our own bedroom which let us have our privacy. Melissa McCoy recommended the KeaLani to us years ago and we are hooked !! read more
13 years ago
Our heartfelt thanks....to McCoy Travel for planning an absolutely wonderful vacation for us. We were coming to Hawaii for a fun but relaxing vacation and requested accommodations at the Hyatt, but she recommended the Honua Kai Resort and Spa...suggesting it was a "hidden jewel on Maui" ...she was right on and our experience was amazing! It was the best vacation we have had in a very long time and we credit her first hand knowledge and experience for our memories! The whale watching, Hana Road Trip, restaurants, & shopping all were perfect. They are like taking your own personal Hawaiian tour guide on vacation! read more











