We had an unexpected issue come up with Orange Coast and they went above and beyond to make the…read moresituation right for our group. We appreciate their wonderful customer service and generosity in the situation. We will use them again in the future. Thank you!

I booked Orange Coast overnight for a celebrity client who had several stops. Initial booking…read moreprocess was smooth, but the night of the service was a disaster. This is what our celebrity client's team reported: - Upon pickup, the car was messy with trash inside and 3 unlatched children's car seats thrown across the 2nd row - The driver notified our talent that it was their first time driving and they "got the job from a friend." When one of my team members entered the car after meeting up with the client these were her firsthand observations: - Malfunctioning sliding door and driver failed to exit the vehicle immediately to open it. - Empty water bottles on the floor causing a fall hazard; my co-worker slipped on one when entering the vehicle. - Empty cans in the back seat pockets. - Children's car seats discarded in 2nd row (no one in our party had children and car seats were NOT requested for this ride). - A bad odor in the car. - They were dropped off at the wrong location even though the driver was notified 3x of the drop-off location. Since it was the airport and we were on a tight timeline, our celebrity client had to walk for approx 10 minutes to the actual drop-off location. - When we tried to exit the vehicle the door got jammed and left us stuck inside until our celebrity client and the driver were able to force it open. - We asked the driver to please be ready at the pickup location by a certain time and we still had to wait 5 minutes outside for him in an unsafe location to arrive. I want to give credit to Greg -- who I called as soon as I was informed of the horrible first leg of the trip (around midnight, since it was an overnight service). He was mortified and apologetic and did everything he could to rectify the situation, but since it was an overnight service he couldn't get us a new driver or car. He did contact our driver to clean up the car and get rid of the car seats, and to my knowledge this did happen. I totally understand the constraints he was under and appreciate his efforts. A few days later, I reached out to the representative who had been handling our booking. I outlined everything I mentioned in this review and quite frankly asked for a refund of some kind, since our client was left feeling unsafe and uncomfortable, the timeline of our work day was affected, and the entire situation reflected extremely poorly on myself and our organization. The service was absolutely unacceptable and caused multiple safety issues throughout the evening. However, I received no response from our representative. I really never leave bad reviews unless it's a matter of safety but I do feel like I have to make this review. I would never recommend this car service to anyone based on the experience our celebrity client and his team had.

This service was amazing! I needed a much needed break from driving today given that it's mother's…read moreday. I do not regret it at all. MOHAMMED was punctual, professional, accommodating, well-dressed, and drove safely. My children and I enjoyed this experience and we will continue to use this service! Awesome job guys!

Everything was perfect! The car was spotless, on time, and very comfortable. Mohamed was…read moreprofessional, polite, and made the whole trip stress-free. Excellent communication and top-notch service -- I'll definitely use Sky Group Limo again and highly recommend them to anyone looking for reliable luxury transportation!

Wish I could give no stars. My company used this town car service a few months ago for some of our…read morecustomers and we were super unhappy. They were unprofessional and late. When I called the next day to speak to someone about the service, they were apologetic but didn't really do anything to make it better. The lady I spoke to called back to make sure everything was ok and I felt a little better by the end of our phone call. I decided I would try to give them one more chance . I called yesterday and got a quote emailed to me. I told them I would call today if I wanted to book it. I called today and a man with an English accent answered the phone very rudely. Here's the conversation that happened. Me: Hi there, I got a quote emailed to me yesterday and I'd like to go ahead and book that, please. Him: From where to where? Me: X place to x place. Him: are you going to give me an address? me: Um, you don't keep quotes? Him: No. Whats the address? Me: You're being kind of rude and I don't appreciate your tone Him: EXCUSE ME?! Me: You're being rude. Him: *hangs up phone* I called back and it rang and rang and rang and finally he answered and said "what?!" I said "I'd like to speak to a supervisor please" and he said "I'm the owner. Find another service." and hung up on me again. I called back to speak with someone else and he said "DO YOU WANT ME TO CALL THE PHONE COMPANY AND BLOCK YOUR NUMBER?!" I am appalled that anyone would speak to a paying customer this way. We did find a different service. One that's cheaper and more professional. I am livid. I will be writing into their company too. I can't believe that anyone would speak to a customer so rudely and unprofessionally. Needless to say, I don't recommend this "service" unless you feel like being berated.

If you want to actually get picked up at the airport do not use this company. I had been using…read moreCrowne Transportation for airport transportation for years which is the company they purchased and it's been nothing but problems with these guys ever since. They failed to pick me up twice at LAX so finally the last straw. I'm done.

I've used Sam's Express airport shuttle three times now, and every experience has been excellent…read more Sam is always on time, which takes so much stress out of getting to the airport. Communication is fast and clear -- he responds quickly whenever I reach out, and he's just a pleasure to deal with overall. Highly recommend if you want a reliable, friendly shuttle service you can count on!

Sam was on time and got us to LAX on time. Reasonable price. Highly recommend Sam for your…read moretransportation needs.

We used to utilize In Style Transportation for every trip and always appreciated their punctuality…read more However our last drive to the airport was unsettling to say the least. Our driver, John, was revealing identities and residence locations of other clients within the company as though it were casual conversation on the drive. We were uncomfortable hearing private information including locations of other clients and tried to redirect the conversation. John repeatedly cut us off while talking, multiple times, to continue discussing details about other clients of the company. He also told us we caught him on a good day and that was why he was carrying our luggage out of the vehicle and off the curb. John was casually disrespectful by interrupting our private conversation as well only to discuss what was interesting to him, and even when we responded, he ignored us and continued talking in a manner than seemed only to amuse himself. A quiet and professional drive is what we had hoped for. John's insistence about revealing other clients' identities among other details, along with being very casual to interrupt our private discussions with random thoughts that would come into his head made us feel differently about In Style. We asked for a supervisor to call us to discuss our ride, but we were never contacted. Steven our driver back from the airport, on the other hand, was very professional and courteous.

I cannot say enough great things about this service! My family and I had a vacation planned and all…read more7 of us wanted to arrive at the airport together. In Style provided me with 2 child seats for my kids and the most pristine luxury sprinter vans. They communicated with me throughout the day before and the day of travel, were on time, and our drivers (Jesse to the airport and Mike coming home) were both so kind and professional. I 10/10 recommend this company and will definitely be using them again for all of my transportation needs!

Great experience! I booked with Sunny last minute, after having a disaster of a booking experience…read morewith another limo service. We found Sunny's Transportation services on Yelp and used him for my daughter's prom. He was 1) very responsive 2) had a very easy booking process 3) made me feel comfortable transporting my kid(s) and provided updates along the way. He arrived on time, was professional and made sure they arrived to their locations in a timely manner. Will definitely use him again!

I planned a family vacation to Disneyland in Anaheim California for 10 of us. It took a lot of time…read morearranging the hotel, flights, and activities. One of the easiest parts was arranging transport from the John Wayne airport to a hotel near Disneyland for 2 separate groups of 5 including LOTS of luggage. I contacted Sunny's Transportation (because of very positive reviews), talked to Sunny, and he set the whole thing up for me very easily. The van picked the first group up from the airport on time. It was prepared with a car seat for my granddaughter, as I requested. We had a very comfortable ride to the hotel with Sunny, who was friendly, professional, and accommodating. The flight for the second group was delayed by a couple of hours. That wasn't a problem for the pickup, because Sunny's checks on flights and arrives at the airport at the appropriate time. That van was set up correctly with booster seats and a car seat as I requested. It was smooth sailing with Sunny's Transportation. I couldn't have been happier with the service and highly recommend them!

Rocky was a tremendous driver. We were staying at the Westin Marriott for a conference and a…read moreDisneyland trip on the tail end. Rocky helped us out of a bind with a last minute trip needed to the airport. Great conversation, great driving, and great vehicle. Will definitely use Rocky again next time we are in town. Thanks, Mark

Rocky was super friendly & kind!! He picked us up at the Westin Anaheim & dropped us off at…read moreDisneyland! Highly recommend, super luxurious car too! 10/10!

Vinh was great! We were re routed from John Wayne to lax and were traveling with our 2 kids without…read morecar seats. Tri shuttle was able to provide car seats, the van was clean and vinh arrived very quickly after we texted him our Column number. He was tracking our flight and knew when we landed. They saved us as we had no idea how we were gonna get the kids back without car seats. Definitely recommend! Thanks vinh!

My family and I needed transportation to LAX and I'm so happy I came across Tri Shuttle…read more Kevin and Koi were both punctual and helpful with all the luggage . They had the car seats I requested and had minions playing for the kids. They made drop off and pick up stress free. I'll be using them again . Thank you !