Went to get a mattress for my elderly father who has Parkinsons which can be a difficult situation…read moreand luckily the woman working, Kathy, was amazing. I was worried the process would be overwhelming for him and she made the experience flawless. She was patient, kind, and understanding and got us exactly what we needed. Highly recommend because of Kathy!

Never in my 80 yrs have I experienced such a terrible company. Bought a mattress asked for an…read moreexchange cause the mattress was too hard. Delivery was made after I told them a Saturday delivery would be good but was notified the day before and unfortunately was not going to be home. Called a told them the same but was told that I was locked in for delivery and it would have to wait till Monday to re-schedule. Now it's October 10th as I was put at the end of the line. I have been sleeping on a recliner since the bed is too hard. Think twice before you buy from them.

The team that work in this store is very u reliable did make a purchase in December 2025 and been…read moreover charged for the item been trying to get a refund since December it's January 27 an still have not , they pushes you to buy their stuff and when u have an issue they just leave you there without even trying to help every time I try call the strep they put me on hold then cut me off 5 minutes late . Would never recommend no to this store unreliable

Went into the store and ordered a sectional from Mo on Sunday, November 9th and scheduled the…read moredelivery for Thursday, November 20th. On November 19th, the day before delivery, and Raymour and Flanigan called to confirm the delivery window 8-11am. My husband took off of work to be there for the delivery and disposed of our couch. We received another call from the store at 1:30PM the same day to let us know that they only had 2 pieces of the couch available and that they would prefer not to send the couch in two separate deliveries, so they would not be delivering our couch until next Tuesday, November 25th. When I called the store manager, Matthew, he told us they would do us "a favor" by taking off $224 delivery fee to deliver the couch next Tuesday. I am not sure how this is a "favor" to us after the major inconvenience they have caused, especially after only letting us know about the situation the afternoon prior to delivery (after already having confirmed that the couch would be delivered on the 20th earlier that morning). Now my husband is missing an entire day of work and we are going to without a couch for almost a full week. Matthew, said we would call me back within an hour. That was 3 hours ago. Unacceptable. Stay far away.

I brought a couch and got the warranty and received the parts waited 6 months the man came and put…read moreon piece in the other one was worry And he called to order it and they change company for repair And never even reached out to let me know Fingers crossed when I call this number it works I want to let people know I called the store and explained it to someone else and they are going to replace the console because they sent me the wrong part and it was in time I still before the store warranty was up there are some good people out there and today's I got that one

Extremely disappointed with this store. My husband and I were ready to buy a sofa for our daughter,…read morebut the price we saw on Facebook was $100 lower than what the store charged. When we brought it up, we were told the price had changed months ago, even though the ad was recent. The supervisor refused to adjust it, and when my husband asked if they didn't care whether we purchased, they said yes -- which felt dismissive. The staff were rude, uncompassionate, and showed no care. The supervisor name which sounds like (sh*t), I don't know how he spells it. My sister had a similar experience at another location. She was told she couldn't afford a bedroom set and that she might be better off financing it. She refused to finance or charge it and paid with cash. This behavior felt discriminatory and unacceptable. We would have bought the sofa anyway, but we refused to deal with this level of service. In contrast, we had a wonderful experience at Raymour & Flanigan in Middle Village with Aggie. She was professional, attentive, and made the purchase process smooth and pleasant.

I upholstered my leather couch cushion sets that I've had for almost 2 decades. The craftmasship…read morewas amazing, it looks super neat and the couch doesn't sink anymore. Customer service was amazing, and we were pleasantly surprised by how fast we got the cushions back.

My mother's chair was beautifully redone, and the wood nicely repolished, brought back to a nice…read moreshine and was finished in a shorter time than I expected. Ray is a good communicator.

This review is based on an online purchase. I placed an order with R&F online during their Black…read moreFriday promotion which guaranteed next day delivery. I received a delivery date and time for which my products would be delivered; not only was my purchases not delivered I was never contacted with an update or explanation as to why my delivery never came. I spent half the day trying to contact customer support, I called and no one ever picked up, I tried the online chat which nobody responded to. It is now day 2 and I have yet to receive any correspondence from Raymour & Flanigan. After spending an hour on hold a customer service rep finally picked up and assisted me. I was offered a gift card to use at a later date and was told the earliest my mattress & box spring could be delivered was a week later; the options offered are unacceptable. I placed this order based on Raymour & Flanigan promise of next day delivery for which I had to miss a day of work to receive my order and superior customer service. Raymour & Flanigan over sold and under delivered which is why I have chosen to cancel my order. They didn't even attempt to try and make it right only offering me a gift card to use at a later date, that's an insult; you couldn't deliver on your promise the first time so I would not be a returning customer nor will I recommend Raymour & Flanigan to anyone. Epic FAIL

I decided to stop in here to browse around and look for living room furniture. I was greeted by a…read morenice gentleman named Al who asked if I needed some assistance and who offered me a bottle of water. I told that I wanted to look at the various living room furniture and he gave me space to do that without being overbearing and pushy. He answered all of my questions and addressed my concerns with ease. He took his time to make sure that I was fully knowledgeable about what the store offers to its customers and potential customers. I left there feeling great and welcomed. Al Sarker went above and beyond to provide exceptional customer service to me.

While our experience with the sales guy wasn't great, we are thrilled about the installation…read moreprocess and the final product. Installers were super professional and helpful. They took their time and were extremely detailed oriented. The curtains and shades are of high quality. We are very happy. Would've given them a 5 star if the sales guy didn't over promise and under delivered.

I reluctantly went into Glamour decorating and put a deposit down on some blinds. I layer then…read morechanged my mind due to the poor quality of customer service and the bad attitude by the owner Abraham, a man who should not be in business at all. I asked him for my deposit back because I changed my mind. This man was one of the reasons why my time going to his store was wasted, thus him not giving my deposit back to me. There are plenty of other business to choose from that are far better than this terrible place along with customer service. Beware every one of this place.

Stay away; I repeat Stay away !!!…read more The owners; The Son has zero integrity !!! To keep it short; we bought a beautiful sectional we needed a 90 degree sectional with a small foot and we found it here ... Big Mistake !!! With in two weeks the pillows stitches pulled & opened up !! Took weeks to get picked up with no replacement !! We were told to come in and look at other returned pieces from the same sectional we bought that were also defective. He wanted us to mix and match to make a set !!! Before me & my wife got to the room with the other defective pieces We Both; Me & My Wife Heard the Son The Owner Tell His Salesman That " He Hates Us & We Make Him Sick." So I walked in and said We Make You Sick ?? Because we bought a $ 1500.00 Defective Sectional ?? ( His Face & Jaw Dropped he had no clue we over herd him Ranting !!) , Now we are done & you will give us a full refund now !! Which he did, he wrote us a check for the full price; which we went right to his banking branch to cash the check; when he handed me the check he had no words & offered no apologies !!! This was unbelievable & unacceptable !!! Fyi; this furniture warehouse has been in the neighborhood since I go back as far 1989 and I was told his father was the real man to do business with back in the days by one of his salesmen that actually apologized for his bosses behavior !! I do have pictures to post but have to go back in a few phones to locate them ... Thanks, Greg D & family

Manager Amanda is DISGUSTING! I called for help moving my couch to my new apartment initially I…read morewasn't told a price the following day I was told $180. The movers caught an attitude when I asked why so much? He then hung up on me and then ignored the rest of my calls. The next day I called to speak with a manager (Amanda) who came on the phone rude and accused me of having an attitude with the mover says she's the owner and "doesn't care". Goes on to say they aren't entitled to move my couch anytime I move, I'm not a family or friend for her to care, it's not her who sold me the couch, and I could report her to whoever. HORRIBLE CUSTOMER SERVICE. FILTHY DISGUSTING MANAGEMENT. 0 STARS. Amanda your dirty.

My buddy told me about Beverly hills furniture in Queens as he has purchased a bunch of stuff to…read morefurnish his home during the years . This corner store with it's Corny CAMPY name has a good assortment and variety of furniture and home goods for every room in your home or apt at prices that is not from the actual Beverly hills ZIP code . After browsing around a bit freely I was able to find a living room table , 2 end chairs , 2 lamps and a mini sectional coach to my liking and at a decent cost .The sales dude was helpful and was correct about delivery date , etc. would recommend this furniture shop without hesitation with decent prices and a good variety of home friendly styles.

This store has furniture turning your apt into house like if you have the vision…read more By all means go to this store. They will work within your budget. Store manager is great,staff I suggest you take a picture on you phone or download a app for interior style,whalaa! Love! Love! This store.