Dr Gerbus is an amazing human and physician. My daughter was born during Covid and I wanted to get…read moreher home as soon as possible. Because of him going above and beyond, I was able to keep her home and he had me bring her in for daily weights until she started gaining weight again. Sometimes he's behind in the afternoon but he takes his time with his patients so I will gladly wait for him. My daughter has been seen by several of their doctors at this practice. Another older gentleman (I can't remember his name) was one of the first medical providers that addressed my PPD. I was so anxious about her weight, I was keeping a journal of her intake & output (I'm an RN so I had my daughter on strict I&Os). He told me I didn't need to write in my journal anymore and to trust my maternal instincts. I needed to hear that more than he knew. I don't always agree with them but I trust their decisions. For example, I thought she needed antibiotics sometimes but didn't always get them. and that's ok. I trust these doctors and I'm thankful to have them taking care of my daughter.

Great staff for the most part. Was a bit rushed and ignored despite my medical knowledge on what my…read morekid may be experiencing. However in the end the care needed was given

My son has been going to this office since he was born and I will be completely honest I hated…read moregoing to this doctors office, each and every visit. It was like dreading a root canal. Between the rude front desk, HIGH TURN OVER RATE ( I swear every visit I would see someone new who didn't know what they were doing), the unorganized staff in the back to the ridiculously long wait times, it was just too much to tolerate. So I stopped taking him for a while to this office. Now after I had my daughter I gave this office another try, due to the fact it was close to my home. But once again experienced the same HORRIBLE, UNORGANIZED, RUDE service. So I stopped taking her. It wasn't until I returned to Virginia to handle my daughters 3 year visit that all of that changed. I had the absolute pleasure of getting an appointment with a new practitioner they hired by the name of Arielle!!! And OMG!!!!!!! this doctor is absolutely AMAZING!!!!!! From start to finish she completely made not only myself but my daughter feel so comfortable!!!! My daughter was pulled back ON TIME, and everything ran like a well oiled machine!!!!! Arielle was BEYOND PROFESSIONAL and so personable (I say this because a lot of those drs are very dry and have little to no personalities) at the same time!! Arielle stayed smiling with my daughter, laughing with her and was so THROUGH!! She even called after her appointment to follow up with results after a test that was given and was even just as great over the phone. I LOVE HER and wouldn't make another appointment to see anyone but her! I was so pleased. Thank you seriously Arielle over and over again!!!!

Be ready to not be able to get your medical records if you have an unpaid balance. They will not…read morerelease our children's records until a balance is paid. We are working with our insurance to get it paid because it should be covered but just a heads up for any new patients coming or ones leaving.

Dr Rowland is amazing! She has been our pediatrician for over 4 years with both of our boys! She is…read morepersonal, kind, knowledgeable and helped me so much with my boys (especially their first year!!). Pediatric specialists is my go to and Miss Amy at the front is incredible! She always greets us so kind and gives the boys big hugs! They love to see her!

My son had an skin emergency that was worsening by the minute. We called to be seen at 3 o'clock in…read morea weekday and they told my wife that they were not taking any more appointments and directed us to urgent care and of course there were no appointments available for 4 hours. We were forced to go to a 3rd party urgent care only to wait 2 hours and have them direct us to CHKD ER which took another 4 hours. By this time my son was in awful shape. All we needed was antibiotics prescribed! Why was it that my PCP could not see him? 3 o'clock on a weekday is completely reasonable to see a return patient when all we needed was standard antibiotics. This place is too worried about their own agendas and not about real emergencies and patient care. This is our community and we pay top dollar premiums to receive this sort of "health care". You almost have to be a rude family to receive prompt care. It should not be this way. I feel it's the staffs issue not the doctors. I run a health care facility and compassionate care is not here or at least not when we really needed it. They try to solve problems with stickers.

Excellent customer service, friendly knowledgeable staff. I love my doctors. I have been blown away…read moreat how friendly and fast they are! No matter what we always have a pleasant experience with every visit!!

Front desk is horrible and unprofessional. The doctors always seem like they're in a rush to get…read moreyou out the door. My son's needs were ignored for over a year & they're so quick to cancel your appointment for the smallest thing. Keep looking, you don't want your child here.

Long wait the front desk is rude. The on call nurse was rude and dismissed my son from the practice…read morebecause I got rude back & kindly hung up. now dr.livinggood who I thought was excellent is refusing to fill out my sons school physical form from February that she never filled out to begin with. they are telling me to get my sons new doctor to complete the form when dr.livinggood is who did the exam/physical. she is rude and will band your child from the practice based off of hear say. no warning, no understanding none of your child's records will be transferred and she will not complete any paperwork even if it's a mistake on her behalf. So please do and act how they want you to or u will be banned.

Big fan of Dr. Toland as a pediatrician and continued to bring our baby here for that reason…read morestrictly, but the rest of the experience over the past 9 months has been awful. Communication with the office is TERRIBLE. It is close to impossible to reach someone at the office and their automatic answering service to leave voicemails is faulty. I have spent more time trying to contact the office than ever actually being there. We have had experiences with the nursing staff being rude and sadly the establishment is far from welcoming and very outdated. In the end, although we did appreciate Toland's knowledge and care for our child, the disorganized business side and unwelcoming staff led us to leave this practice and seek care elsewhere.

Rate an ABSOLUTE 0( ZERO )! I am not a client/ patient/ parent of a patient . I'm rating this…read moresolely based on your customer service experience or lack thereof via phone calls. This business has been calling me for several MONTHS now and leaving messages for someone named Yashika about a billing issue. Everytime I call them back to let them know that they have the wrong number, I'm placed on hold for over 10 minutes and told to press 0 for a callback ( unable to secondary to continuous holding). I completely understand your patients / clients frustration. Your patients would be better served at CHKD Pediatrics in Virginia Beach and Norfolk. They at least answer the phone .

My son underwent an adenoidectomy, tonsillectomy, and pharyngoplasty on July 1, 2026. The surgery…read morewas successful, and I am incredibly grateful to Dr. Baldassari. She was exceptional, as was Ryan, the registered nurse who cared for my son in the post-operative unit. About a week before surgery, I was informed that only one parent would be allowed to stay overnight. After surgery, we were transferred to 7C - POD A, where Mikayla was our registered nurse during the day shift (7:00 a.m. to 7:00 p.m.) on Wednesday and Thursday. I was told my son would need to stay overnight so the medical team could monitor his fluid intake and ensure he was able to take his medications. When we arrived in Room 718A, I noticed there was another patient area on the opposite side of a curtain. I asked Mikayla if another family could be assigned to the room, and she confirmed that they could. Since there was only one bathroom, it would also have to be shared. I immediately had concerns about this arrangement. There was very little privacy, and I did not feel comfortable or safe not knowing who might be staying on the other side of the curtain. Sharing a bathroom with another family also raised concerns about sanitation. After we settled into the room, Mikayla brought in IV Tylenol and explained that the physician had ordered Motrin to be given orally, which made sense because they wanted to monitor my son's ability to swallow. However, I mentioned that Ryan and Dr. Baldassari had both informed me that my son would also receive a steroid to help reduce swelling in his throat. Mikayla was unaware of this medication at first, but after I explained what I had been told, the steroid was eventually administered through his IV. At approximately 2:30 a.m. on Thursday morning, another family was admitted to the other side of our room. It appeared to be a husband, wife, and their child. My concern is this: if I was told only one parent could stay overnight, why was it acceptable for two parents to stay with another patient in the same room? In addition, I could clearly hear conversations regarding that child's medical care and upcoming procedure. This was a significant violation of patient privacy. Sharing a room separated only by a curtain, along with sharing a bathroom, did not seem appropriate from either a privacy or sanitation standpoint. Unfortunately, my interactions with Mikayla became increasingly uncomfortable. I felt that she became visibly frustrated with me. She rolled her eyes, and her tone of voice changed after I expressed that I did not want to stay another night with my three-year-old son. I understood the medical team's concerns because my son was reluctant to take his Tylenol and Motrin by mouth and had not met the required fluid intake. He drank approximately 190 mL instead of the required 300 mL for discharge. However, I explained that he is only three years old, had just undergone major surgery, and was not in a familiar environment. I assured her that he would likely drink more and take his medication once he returned home. Later that morning, after I asked when the doctor would be coming by, Mikayla stated that the physician had already seen me. I explained that a doctor briefly came into the room around 6:00 a.m., which startled me because I was asleep, and I was not under the impression that another overnight stay would be necessary. I politely requested to speak with the physician again. Mikayla appeared irritated and responded that she would send the doctor a message herself. After breakfast, Mikayla returned and informed me that she was preparing my son's discharge paperwork so we could "skedaddle." I found that comment to be unprofessional and inappropriate when speaking to a patient's family. While reviewing the discharge instructions, she repeatedly asked me, "Make sense?" I felt that her communication was condescending rather than respectful. I already had Tylenol and Motrin at home, but Dr. Baldassari had informed me that a prescription for Dexamethasone would also be sent to our pharmacy. I asked Mikayla whether that prescription had been sent. She stated that she was unsure and would contact the physician. After we packed our belongings, she returned and asked which pharmacy we used instead of confirming that the prescription had already been sent. I explained that we live in North Carolina and asked that it be sent to our local CVS pharmacy. I never received a notification from the pharmacy that day. The following morning, July 3, 2026, I contacted the hospital and spoke with the charge nurse on the morning regarding the prescription for Dexamethasone. The charge nurse searched the system and told me the prescription was sent to CHKD outpatient pharmacy located downstairs in the hospital. I informed her I told Mikayla before I left yesterday and I watched her right the pharmacy down to send the order to due me living in North Carolina. The charge nurse explained it wasn't Mikayla's fault.

My son was taken to CHKD after having a seizure and every single person that took care of him was…read moreamazing. He was seen in the Emergency Department, the Pediatric ICU, and in the in-patient Neuroscience unit, along with being seen by doctors in Endocrinology. Every single person, from the nursing care partners, to the nurses to the doctors and specialists, were fully engaged in his treatment and care. They provided regular updates on his status and the treatments he was receiving. Their professionalism and dedication made this scary experience much easier to deal with and I was confident that my son was receiving the best care possible. In addition to the amazing medical staff, the rest of the CHKD staff was very helpful and attentive as well, to include the dietary specialists, the intake registration, the janitorial staff, the Chaplain, the pharmacy and the integrative care team. I've never had such a positive medical experience in my life and I really want to thank CHKD for helping my son through this difficult situation.

I have went here I was an infant the doctors at the original location served for childrens hospital…read moreof kings daughter and the local maternity wards. My children have been coming since they were born as well we have always had a pleasant experience with this doctors office and the physicians we normally go to the location that was in Chesapeake but it recently closed after Covid cutbacks this location feels like a time capsule the rooms are decorated similar to when I was a child and there are several things I just feel nostalgic The doctors and nurses are very people friendly and amazing I highly recommend this physician pediatrics to anyone in the local area

When I FIRST started taking my son here back in 2019, it was the BEST place to be . Well that all…read morechanged when they went under new ownership or management.. when I had my second son (premie) October 2024, I came here because why not? My other son is still a patient.. so one of the doctors (Natasha) tried to make it like I was not properly feeding because he was gaining weight how SHE saw fit. Asked me was I sure I was feeding him the amount of ounces that I was telling her. As a mother that's super insulting because why would I lie?! At THAT point I wanted to speak to an owner (I requested). Haven't heard from her... THEN, for his 2mo appointment I was out of town to bury my brother and got snowed in and couldn't make my bus back to VA.. I called to reschedule because I was supposed to be there the day of the appointment. Christa made it her duty to be a B word and ramble about other sh!t instead of telling me another day and time that was available... I kindly asked "can we please focus on rescheduling I have to tend to my 2mo old" she THREATENS to ban me from their practice!! I reschedule the appointment but I received a letter in the mail them dropping my sons from their practice because I didn't like how she was talking to me on the phone!! I told Paige how unprofessional they were being & she was not surprised by their behavior and told me she would have the owner reach out to me. Owner never reached out! If you want to be treated unfair and talked crazy to, THIS IS THE PERFECT PLACE My babies are now being seen down the street and WAY better than wards corner. They need to do better!!