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    M & M Beverage

    3.0 (1 review)
    Open 5:00 am - 10:00 pm

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    14 years ago

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    Amerigas

    Amerigas

    (6 reviews)

    Terrible customer service. In order for propane to be delivered we need to have our driveway sanded…read morein the winter. This is needed solely for the delivery truck. The cost of sanding is $100.00 each event. We were given less than 16 hours (after 7:00 pm) notice of a delivery which often does allow time for the sanding truck to arrive. Invariably the propane truck arrives early, can't get to the house and leaves. This continues on and on to the extent that we have paid out hundreds of dollars for sanding and still no delivery. Customer service is pseudo pleasant but ineffectual. Requesting a supervisor always results in the supervisor "being on break". As soon as possible we are dumping AmeriGas for a customer friendly caring company. Bah humbug to you AmeriGas.

    Stay away from this propane provider. I've been a loyal customer for many years. I belong to a fuel…read morebuyers group that negotiates price per gallon based on USAGE according to the fuel buyers paperwork that I sign and agree to. After receiving my bill I noticed I was being charged a higher price per gallon than I expected. After spending over a half hour on the phone with a call center in N. C. I was connected to the local St. Albans call center. I explained my situation. The person kept saying it was based on delivery, not USAGE. I explained that wasn't what I agreed to (and paid a $50 fee to the buyers group for - I agreed to USAGE on a tier scale based on the more one uses the less they pay per gallon). The person on the phone did not listen and did not seem to care. I asked to speak to a supervisor. The person on the phone indicated they would pass my message on to Andrew the manager. Almost two weeks went by and I never heard from anyone. I called the call center again, this time I was connected to someone in Ohio. I was told I would be contacted by Robin at the St. Albans office. Robin called me back and I explained the whole thing again . I also discovered the same mistake was made last year but Amerigas made good on it and adjusted my price to the lower PPG. A precedent was set. Robin took down all this information. I was very close to the next tier even with calculating delivery gallons. A couple days later Robin called me back and informed me the manager Andrew would not budge. He would not adjust the rate to save me 100 bucks which is meaningful to me but not meaningful enough to keep a loyal customer coming back. Remember Andrew consumers have a choice. You didn't even have the courtesy to call me yourself to explain your reasoning behind your decision. Make Amerigas your last choice for fuel providers.

    M & M Beverage - servicestations - Updated May 2026

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