1. Lytle Richard MD

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Asheville, NC

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Lytle Richard MD

2.0 (1 review)

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3 years ago

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Asheville Ear, Nose, and Throat - Image/Dr. Seal

Asheville Ear, Nose, and Throat

2.0(54 reviews)
1.5 mi

Dr. Moore is a Rockstar! I was dealing with constant sinus infections from a broken nose & deviated…read moreseptum...... Dr. Moore fixed the issue with a minimally invasive surgery. Prior to the surgery I was going through 2 nasal sprays a day, now I haven't needed any of that since surgery. The office staff is always helpful and polite.... this is a great doctor's office, Dr. Moore is an excellent doctor.

I attempted to establish care with Asheville Ear Nose & Throat after moving from Florida to North…read moreCarolina in 2024. I have a long history of chronic sinus disease, including three prior sinus surgeries and nasal polyp disease, so continuity of ENT care is very important to me. In January, I contacted the practice and was told that my prior ENT records from Florida would need to be sent before I could be considered as a patient. I completed the necessary paperwork with my Florida ENT in February and then waited several weeks. When I followed up with Asheville ENT, I was told the records had not been received. After contacting my Florida ENT, I learned that the request had apparently been handled incorrectly and that the records had been requested from Asheville instead of sent to Asheville. This caused additional delay, and no one at Asheville ENT appeared to catch or question the error. Once the records were finally sent, I was told they would need to be reviewed by an Asheville ENT physician to determine whether I was a viable patient. That review took additional weeks. In April, I was contacted and told that the physician had reviewed my records but that my history appeared to be "mostly allergies," and I was asked whether I even wanted to make an appointment. Given my history of chronic sinus issues, surgeries, and polyp disease, that response felt dismissive. I then provided my insurance information and was told they did not accept my plan. This was especially frustrating because when I contacted the office in January, my plan was associated with Cigna network access, and I understood that Cigna-participating providers were being honored under that arrangement. After reflecting on the entire experience, I contacted the practice manager and left a message asking for a return call. Nearly a week passed with no response. When I called again, I was placed on an extended hold, called back, and eventually spoke with the same person who had handled the referral. I explained that I was disappointed with the process and requested my records. At that point, I was first told that she did not have my records, and then I was told that she was not legally allowed to send them to me. That was especially concerning because, under HIPAA, patients generally have a right to access copies of their own medical records and protected health information. If the practice believed there was a reason they could not release any portion of the records, I would have expected a clear explanation or written direction on how to make a proper records request -- not a blanket statement that I was not legally allowed to receive them. When I asked to speak with the practice manager, I was only given a first name, was not provided a direct number, and the call ended abruptly. Overall, this was a very disappointing experience. The process involved multiple delays, poor communication, confusing handling of records, no returned call from management, and an unhelpful response when I requested access to my own information. For someone trying to establish care for a chronic condition after relocating, this experience left me feeling dismissed rather than supported. I cannot speak to the quality of the physicians' care because I never got that far. My review is based on the intake, referral, communication, insurance, and records-handling experience.

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Tri-State Mountain Neurology Associates

Tri-State Mountain Neurology Associates

2.2(10 reviews)
53.8 mi

Amazing practice. I saw Brandy Story and she listened for a long time to my complicated medical…read morehistory. She was very thorough, kind and asked a lot of questions. I can't remember when a provider spent that kind of time with me. She genuinely wanted to understand my condition. I truly appreciate the way she worked with Dr. Whaley to further investigate my problem. I feel extremely fortunate to have found this practice. Great experience. Highly recommend! Melissa Jetmore

My friend has Myasthenia Gravis. We were seen by Dr. Whaley's NP Heather on 3-12-25. When we…read morearrived there was no one in the waiting room. My friend had to complete two more pages of paperwork, which no one told us to get there early we just happened to get there early. The dress code is disgusting because the woman who brought us back was wearing a leopard pattern outfit with boots, the NP's attire was not a clean looking one. We found out we will never see the doctor unless my friend is dying. Everytime I have called their office, in the beginning to ask questions and to make an appointment, I had to leave a message. There were 4 women all sitting at their desks, not on any phone calls. How could they be because they never answer the phone. I have been trying to make the payment online since they wouldn't take it yesterday but am having trouble doing so. I highly suggest people to stay away from this office.

Lytle Richard MD - surgeons - Updated October 2026

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