We booked here as a last minute getaway. We are 2 adults and 3 kids aged 7, 11, 15. Before we went, i read the reviews on here and wasnt expecting much, infact i didnt want to go at all. we are down to earth people who expect what we pay for but this was something else. When we arrived at the park i was quite surprised how large and impressive it looked and the reception staff were very friendly and helpful. we found our 'chalet' easily enough but when we opened the door i immediatley wanted to leave. The stench coming from it was VILE like a mix of cat pee and damp. We went in and i was even more dissapointed, yes the place is quite large enough but i thought we had walked into the 1970's. the kitchen was very dated as was the bathroom with its avocado suite and 'council issue' loo seat. there was an offcut of the main carpet as a bath mat which was wet. erugh! the kitchen bin had rubbish and a wet fag end in (stank). there were crumbs, dust 'tumbleweed' and even rubbish on the carpets but no hoover or suchlike just a worn out broom and no dustpan. the sofa beds were stained and smelled of pee and some child obviously had a great time with the felt tips on the 'cushions'! beds were small, no mirror apart from the bathroom (hairdryer cant reach), table leg broken and propped up. curtains hanging off the rails and kitchen blind very satined. the bunk bed was very unstable and top bunk had its spindles replaced with plywood. after all this our kids wanted to stay (?)so We immediately went to the supermarket and brought some antibac wipes to clean up, thank god as obviously hadnt been done for a while. the outflow pipe outside overflowed whenever us or next door used water (my hubby unblocked this himself). there was a ciggy 'graveyard' outside our front door which we cleared away. i would also advise anybody staying there not to walk around in bare feet as after 10 mins your feet are BLACK! Apart from the room, the rest of the site was well managed, the staff lovely and even the doormen were fantastic. our kids didnt want to use the kids club so cant comment on that. the pool is errr, okish. the entertainment is not too bad and prices very reasonable. another drawback is that the site shop DOES NOT sell alcohol and most shops around are quite a walk and most shut at around 7.30PM, even the supermarkets. food on site is expensive and of poor quality so be prepared to cook or go off site like we did. all kids were well supervised but please watch your kids in the on site amusements as our one child had a few pounds pinched from older kidswas soon sorted with help of security but be careful! I could go on but i bore myself moaning! we will never go there again and neither will our friends who stayed over with their kids for a couple of nights. in fact we left early which isnt like us. if u want to go one stage up from camping and dont mind cleaning, broken furniture and fittings and black feet then please go but i wouldnt reccommend it. CANNOT COMMENT ON CARAVANS AS DIDNT STAY IN ONE. I HAVE PUT ONE STAR RATING FOR STAFF ONLY! read more

DON'T WASTE YOUR MONEY AND TIME GOING TO THIS PARK IT IS ABSOLUTELY DISCUSTING!!! Arrived to check in at 3 o'clock to find all facilities closed except slots machines which were mainly jammed. Got the keys for the 6 birth large chalet which was tiny, headed to it in the car as it was miles away from the reception. On the way down the litter, dirty linen and smashed glass was everywhere meaning the small child we had with us, was not going to be able to walk and play anywhere. Building work was obviously going on, however the builders who were not there that day, had not secured the site, leaving bricks towered up which kids could easily try to climb, and the fences which should be securing it were lying against the play park which is extremly dangerous. As we got to the chalet (betsit), there was no parking leaving us to abandon our 2 new cars in the turning area of this very rough holiday park. When we got out of the cars we were greated by litter, dirty linen, and a JCB digger, digger the area next to us, how relaxing for a holiday. When we opened the chalets door we were aproached by a maintinence man who asked us not to touch the walls as they had just touch up the paint work. The chalet smelt, was dirty, run down and about 40 years out of date with the decor, and as for the beds just by sitting on them you nearly break the thin sheet of ply board it is made out of. We decided 30 minutes after entering the site we were not staying here unless they could offer us a cleaner living space, when leaving the chalet to head back to reception we spoke to the maintinence man again who agreed the chalet was not upto standard and had a good laugh at it. Once at reception we were told that for a basic caravan instead of the chalet we would have to pay an extra £50.00, and they were not helpful at all. We decided that this site is not fit for even a dog and spent our afternoon ringing round travel agents after deciding to leave. We found some fantastic accomendation else where in wales, and will never return to rhyl or lyons robin hood ever again or let anyone else we no have the same disapointment we had by going there. The 1 star rating was only given as it had to be, we personnal would rate it in the minuses. read more

I stayed with my husband and 3 children age 12, 10 and a 22 month old toddler, we rented a caravan privately which was very clean, the club passes were £35 for a family for a week and the family pass is for up to 8 people, however i wouldn't waste my money, there was nothing at all for toddlers to do, they advertise there soft play area which even in peak season is only open for maximum 4 hours 10 til 2 and if your like us and go out for the day exploring where your on holiday its not very good, the staff were not great and half the 'rangers' were more bothered about getting themselves ready to go out on the town. The outdoor play area was for older children so again no catering for younger children and my older son spent most of his time on this playground with friends he had made so my club passes were wasted, there is a big arcade and a snooker table and two pool tables, the pool tables are a pound a game, but the snooker table is a five pound deposit with no time limit you get your deposit back when you return the snooker balls, the arcade was filthy, the children activities were always being canceled and nothing was very well advertised. The chip shop, i would recommend you don't purchase chips from here as they were always half cooked, the pizza's were nice though, didn't try the American diner as it looks very uninviting and always empty and the staff sat around at the front of the store so it feels like your interrupting something. I would not recommend this campsite to people with young children, also it was full of scallys who's kids had really foul mouths and the parents just left them to there own devices, next time i go on a caravan holiday i will pay a bit extra in future. read more

I have just returned from Lyon's Robin Hood in Rhyl having been there with my family and also my friends family on a Sun Holiday. It was plainly obvious when we were given the keys to our bunkhouse that they don't have a high opinion of people who have booked through sun holiday's. The initial chalet we were given was unaccessable due to a pond outside the front door. When we did manage to get in to the chalet it was disgusting and in a totally unacceptable condition. You are also charged £2.50 per person for bed linen when you arrive if you have not previously arranged and also there is a refundable £10 charge for the remote control for the TV's which are in the chalet. When we returned to the reception to air our displeasure at the condition of the chalet we were told " Well it is only a sun holiday" although to be fair we were given a reasonable alternative chalet however this had bed bugs on the matresses which were noticed by my kids. The entertainment was absolutely non exisitent, there was nothing for teenagers to do other than spend their money on slot machines, the supermarket closed early and there was little or nothing on during the day. Their large function hall was closed for the duration of our Mon Frid holiday although we were advised that it would open on the Friday evening. NO GOOD TO US BORED CUSTOMERS who were going home. My guess is that the entertainment will improve immensely when the English Holidays start. I will never return to this Ghost Village and it does not come with any positive recommendations from either my family or that of my friends. read more

Arrived At Lyons Robin Hood 17th October was given a Chalet went to look at the Chalet it was absolutly disgusting and smelt. After going back to reception was given 2 further keys to look at 2 other chalets which both were dirty stained carpets sticky sweets all down the sofa as we booked the sun holiday we were told we could only have a chalet unless we were prepared to upgrade to a caravan at the cost of a extra £50. We decided to opt for 1 of the chalets even though neither of them was any good really old fashioned really basic tryed to light the fire would'nt come on gas man looked at it we ended up with no fire until the 3rd night considering we was only there for 4 nights replaced the fire with a new 1 so we had the fire for 1 day and night complained to reception really did'nt wanna know they though't that sending a gas man round for 2days was acceptable pushed for a caravan after all the problems we had but no way was they giving us 1. After speaking to a security man he told me that caravans are allocated to sun holidays but because it was towards end of season they did'nt wanna let 1 out manageress specificly said we do not let caravans out to sun holidays although i knew this was a lie. For the first 2 nights did'nt sleep was up itching all night which does'nt suprise me by the state of the chalets these chalets are really old and ancient and should be knocked down it was a horrible time there and never to return there again read more

I own a van on lyons robin hood, and i would not reccomend to anyone. Probably because we did not buy a brand new van the sales team and mangaement treat me and my family like dirt, if we complain or ask questions its just not responded to and if it is its with a grunt or a what do you want me todo about it. after sales service is nonexistant. we purchased our van and chose our plot specifically as it was no dogs, i dont object to dogs its irresponsible owners i object tp. my husband is also allergic, now they changed it with no consultation and i am forever icking up dog shit from my front area, when i complained they offerd to move my van, i dont wnat it moving i like my spot, they wasno consulatation what so ever regarding this. then they now have staeff from the park in the van next door, as they work late they are oftern noisy till 3am, and ithey cant shower without the window open, i get a viiew every day, not plesant. ithe sales team have no interest in my complaints and to be honest they are very imtimidating, Not a good park to buy on and they wont even let you sell your van to someone else. On a positive side yes the bars have been updated fab and its great to be able to warm up in there after you have been to the pool and had to gert dressd in freezing cold changing rooms with filthy floors and piss all over the place. i hope angell820 tht you read this and pass these comments on would love to hear your response read more

Take no notice of the reviews they are only written by people who go away looking for problems so they can spend the week/s moaning to each other. i have been to Robin Hood loads of times and far from being poor it is getting better and better every time i go, the new look reception and the superb Irish bar Oneills is wonderfull and the Lyons club is like a top class bar you would find in London or somewere, all the staff are so nice and will go the extra mile to make your holiday experience a happy time, please dont take any notice to the negative reviews, ok the basic chalets are as it says basic but you get what you pay for, they also have luxury holiday homes with double glazing and central heating three piece suites loads of room home from home and they are only £50.00 more for the week, if you want luxury pay for it! i will be going back again this year again it will be my third visit i love it my family love it all my neighbours go and most of my friends go, they said it has stopped them going to Spain as the entertainment is much better and the prices are very very reasonable. take my advice dont read about it book it even go and have a look around, im buying my own caravan it only cost £5995.00 so i can go every weekend love you Robin Hood read more

Lyons Robin Hood Holiday Park Where do i start!!!!!!! Welcomed !!! at reception by the most unhappy,unpleasant and unfriendly person in wales. But we thought we'll make the best of it by going i the pool, not too bad warm enough then you come to get dressed and hypothermia sets in because the changing rooms have no heat in and are freezing all the time,quite surprised no one has collapsed or had an heart attack going from the warm pool to the changing room its that cold!!! we asked the pool attendant and he said when the heat was put know one thought about the changing rooms .there is no sauna as advertised and Jacuzzi wasn't working again!. Went to Lyons bar guess what it was closed. if you want a drink you had to walk right to the other side of the camp, We asked the man in charge (Bar Manager Dave?, Been told he thinks he's G-d) why the lyons was closed and he said rudely I can close it when i feel like it!. Bar-staff mostly ok but for the young blonde girl another happy sole. They seem to have that if you don't like it go somewhere else attitude. The camp needs an overhaul not the bars or arcade where they get all your money, but everywhere else. I seem to be going on abit but the camp is Not up to standard read more

Myself and my partner and children ageing from 2 to 16 years old have just returned from Lyons Robin Hood in Wales . The caravan ( Silver which is meant to be the highest accomodation they do ) was horrendous with holes in the walls mould on the curtains not equiped in the kitchen not even a tin opener . There were screws hanging out the bottom of the mirror which was placed just above one of the beds which was a health and saftey issue . At one point the bloody bedroom door in the caraven actually came off in my daughters hand ! We ended up being flooded due to lose fittings on the fixtures under the sink ! Need i go on ?! Members of staff are rude to the point i ended up rowing with them ! Now when it comes to the entertainment crew they were AMAZEING . Absloutly fantastic they were helpful polite made you feel very very welcome loved the kids . They put every bit of effort into there work which is what makes the holiday enjoyable especially after the issues we had . Morning kids clubs were fun and imaginative and the evening entertainment was 2nd to none .. Absolutley love all the rangers down there they work so hard . Well done guys xxx THE STAR IS FOR THE ENTERTAINMENT CREW ONLY . read more

We have just returned from i weeks holiday at the Robin Hood Caravan site.We were very dissappointed with the things on offer here.The food from the chippy was terrible.We were awaken at 6.30am one morning by the dustman collecting the bins , another morning by workmen working on the caravan next door.The pool was very nice and the staff were also freindly in there . The club was another thing ! this is supposed to be a freindly attmosphere but with 3 minders on the door watching every move you make is quiet intimidating Oh thats when they decide to open.(advertised as entertainment every night we went to the club on Thursday evening and found it all locked up ,the only other place to have a drink was the bar where you could not take children and surely when on holiday you need somewhere you can take the kids in the evening.Luckily we rented our caravan privately from a very nice lady ,it was immaculate all mod cons and worth every penny.Unfortunately we would never go back to this site as I feel the management have the attitude if theres not enough people we wont bother opening the entertainment.After speaking to other guests this was the general opinion. read more

do not believe everything you read***** after reading the bad reviews I was dreading going on holiday but I have learnt never believe everything, I booked this at the last minute for myself an children I originally booked to stay in the chalet when I arrived at the chalet it was quite outdated with old fashioned furniture but still it smelt lovely on arrival and it was spotlessly clean but dispite this I still wished I'd booked a caravan so went to reception who were most helpful and polite and offered me a upgrade to a caravan for a extra cost of £50 which I excepted I was Informed that the beds would not of been made and that somebody would come around with bedding, the caravan which I got was lovely it felt like home immacutely clean and within five minutes of going in the bedding was delivered and two cleaners made the beds even tho I offered to do this they were very friendly and polite and offered a top class service they told us if we needed anything else to give them a shout overall one of the best British holidays I have been on and I'm already looking at booking for next half term (caravan tho) well done to all the staff for a excellent service read more

Went for 4 nights, thank god not any longer! Six of us in total in two chalets, four adults and two kids aged 2 and 3. Booked a premier chalet would not like to see the basic ones!!! Awful dirty chalets, door handle broken and off sitting on the bed! Toilet seat broken. Chalets cold at night due to single glazing take extra bedding! Swimming pool was good but only two cubicles for getting changed, showers had blocked drains so more like pools of other peoples shower water. Also only open 9-4 and closed from 12.30-1.30. Entertainment was ok but not great, only two places to go for food on the whole site. Kids play area only for a few hours morning and afternoon. Good job we had car as spent most of our time out of the site, if not we would have came home early. When we went to check out at 8.30 nothing was open so had to leave keys in open chalet. Checkout was 10 so find it ridiculous that no one was there even a box to put keys in would of done. Drive home was best part of holiday, do not waste your money, boring dirty site and very run down. read more

We have just returned from 4 nights here with 2 kids aged 2 & 4, we had a sun deal in a chalet & after reading the comments on here were very anxious. I thought the chalets were ok ish for what we paid, I can see what people mean by being run down ie few stains on floor, strip lighting throughout (very clinical) little things like the sealant coming off in bath but the bathroom was clean. Things like cooker & microwave were clean, the floor or carpet was discusting & u got very black feet, personally I would have been more bothered if the oven was gross. The linen wasn't to bad but there was a bit of a smell of damp but no worse than a caravan so everything needs washing same as when u have stopped in a caravan, we have been to haven & had to do that! We also had plenty of cooking utensils. I would give the entertainment staff 5* for a small site they could not do better lets remember this isn't haven but the entertainment was nearly as good, swimming was good too & staff were friendly all in all not to bad for what we paid. read more

This is my third visit to the camp, it's nice to see some improvement in the facilities. The park is generally well maintained but there is still a litter problem and the accommodation standard is still not up to scratch. My caravan was tired and probably due to be retired. However, there have been welcome changes, the reception area and club rooms have been redecorated to a high standard, a very modern feel. The entertainment this year is a vast improvement, they have ditched the endless bingo and coloring in and replaced it with high energy family entertainment that my whole family enjoyed. It would be nice for my children to be able to see the characters out more, especially in the day time, but apart from that couldn't fault the childrens entertainment. For the adults we saw a very good singer from the x factor one night, and the teamsters put on some very good in house shows. We did not think much of the on site chip shop, preferred it when it was a burger bar, but had a nice meal in the main complex. read more

Stopped in a private caravan, which had all we needed, the biggest issue is the site. Most of the bar staff are ok, but one blonde girl is rude to the point of obnoxious, who thinks basic manners are only given when giving her a tip , she will ignore you if your at the bar and you don't tip her when she serves. The bars are pretty intimidating, usually with lots of drunken people eyeing up for trouble, and when I spoke to one of the door staff he said that the week we went there had been no trouble, but usually had to deal with fights most weeks. There isn't a lot to do for kids, so spent most of our days away from thr site. The entertainment staff are ok with the kids. If you plan to stop there for a week or so, it isn't as cheap as it sounds. I read with interest the employee who was on here about the directors investing in the site. But it's supposed to be for kids as well, and money seems to be going into the adult bars only. 1 star for the caravan we stayed in 1 star for the kids entertainment staff. read more

My husband and I have just returned from a 3-night break with our 5-year-old grandson. We stayed in a premier chalet for 4, which was very clean and tidy. The only negatives about the accommodation were: separate toilet was at the opposite end of the chalet to the bathroom (for washing hands) and the mattress (although new and clean) was very poor quality and far too soft, when you are used to a good firm mattress. The staff were all very helpful and friendly. There were plenty of activities for our grandson in the day and the evening with the "Rangers" and he loved all the games, dances and the swimming pool. For us adults, we had the sports bar; showing rugby and football etc and the club had some great acts on as well as bingo, open the box etc. We only paid £135 for 3 nights and this included all the club passes and electric and as the children's activities (except the arcade) were all free, we spent very little. I would certainly return again. read more

What a great place We operate a taxi service in Rhyl, We pick up and drop off here all day long We hear all the comments from our passengers, Im pleased to say after hearing what they have been saying in our cab's, i'd be booking for 2013, its all good! The new entertainment team for 2012 are great, I take the wife and kids here on my nights off, The kids are well looked after, Then off to the late night chippy for a kebab or freshly made pizza, really cheap there too (because they dont deliver pizza etc the price's are lower apparently, No such thing as free delivery lol)! There are good facilities on here, Launderette, Shop, Chippy with Cafe, Newly refurbished Bars (3 of them!), Swimming Pool, Childrens Park If your arriving by coach or train, give us a call on 01745 331 330 and we will take you from Rhyl Station to Robin Hood site for just £4. Discounted fixed price fares whenever you use Busy Bee Taxi's. read more

Hii wudnt even bother here honestly . Theres me 23, my bf 25, parents 52,54 and my 6 month old baby boy n they knew there is a baby here ,we ad a chalet n they knee we had a baby n yet there was no place for him to sleep no travel cot nothing, fire didnt even work as even tho its july the chalet was freezing cold n with a baby thats v badno hot water to bath my babyno looroll. Single glazed windows which u can feel drafts from n v v small doors cant fit my pushchair through it n its only a small stroller.id honestly upgrade to a caravan or pick somewhere else u need value for money!!!!!!!!theyve not heard of this,it was a sun holiday but my god we paid good money for this crap hole.im herenow and ive only been here 2hours but im so angry i wantd to post a reviewstraight awayits a huge clue ow good they r wen theres no reviews on there review page only cuz there all bad ones lol xx read more

where do I start, I paid for early check in and my caravan beds were not made. cleaners had done a quick shoddy clean and swept into a cupboard. I complained to reception the day after and I was told to await a call back. four days later I had had enough of waiting so I went down again and I told them I either wanted a refund for my early check in or I wanted a late check out so they very quickly granted me this. the caravan was basic, no iron or board the sink was blocked and it took them 3 days to fix it as they said there was no maintenance person that worked on a weekend. the childrens entertainment was for older children as in 9+years, only 1 colouring competition for younger ones. the site shop was very reasonably priced and the people who work there was very polite, it is safe to say I WILL NOT be going back there again. read more