I have been a patient at this practice for over 20 years, and I have always trusted and respected…read moreDr. Leong. She is knowledgeable, professional, and someone I have felt confident following medically. However, over the last couple of years, my annual appointments have consistently been with a physician assistant rather than with Dr. Leong. Unfortunately, my experiences with this provider have been disappointing. I have felt talked over during visits, not fully listened to, and at times treated as though my concerns were an inconvenience. I raised these concerns previously and was told I would not have to see this provider again, yet at my most recent visit I was scheduled with her again. The most concerning experience occurred when I became extremely ill. My wife called the office to request medication for nausea and was told that if we did not hear back, we should check the pharmacy. There was no follow-up call and no prescription sent. For a patient of more than two decades, that lack of communication and care felt dismissive and unacceptable. I still have respect for Dr. Leong, but the overall patient experience has declined. Long-term patients deserve to feel heard, respected, and cared for -- especially when acutely ill. I hope the practice and anyone thinking of joining takes this feedback seriously.

Dr. Swetz is an oustanding Internist and my wife and I can't be happier we have him after Dr…read more Vickie Moore retired. I saw him yesterday and he takes the time to cover why you are there, explains the treatments, and then the new medication he prescribe. I was in to see him early and had labs after and all was timely and very efficient. The Complete Health portal is one of the best of any we use.

When my doctor moved from Birmingham, I dreaded having to go to someone new. I waited for a while…read moreand made a stop by a doc in the box the one time I got sick. Eventually my refills were gone and it was time to bite the bullet. A friend recommended Dr. Lipperd, so I called to make an initial appointment. First, I was really happy that this is basically a stand alone location with a private lot. No parking decks, elevators, or long hallways to deal with. The waiting room was pretty crowded, but everyone seemed to be called in a timely manner. I met with a nurse, a nurse practitioner, and then Dr. Lipperd. All three were friendly and seemed to actually care. After discussing my medical history and current and past medications, I felt VERY comfortable with the entire group. I think I've found my new general practitioner.

Great bedside manner and thorough. Two things I look for in a healthcare professional. Office…read moresupport staff also very helpful and friendly.

While I believe the care was good, this office took my insurance card and accepted my co-pay. As…read moreit turned out they don't take my insurance, so I was billed for the entire appointment. I was not there for an emergency, and could easily have found a family care business that accepted my insurance. So, if you don't want to get stuck with a big bill, check on your insurance before you go. You can't count on MedSouth to give accurate information. Trusting them on the insurance cost me $300.

From the owner: MedSouth Family Care is committed to providing family medical urgent care services to the Greystone…read moreand Highway 280 area in a relaxed setting -- without requiring an appointment. Our board-certified physician, Dr. Michael C. Swanson, MD, is equipped with state-of-the-art diagnostic services -- such as digital x-rays and lab processing on-site -- saving you valuable time.

On the morning of Christmas Eve around 10:00 a.m., I made an appointment for my very sick son for…read more3:38 p.m. that same day. When we arrived for the appointment, the receptionist said they wouldn't see him because they were closing at 3:00. I told her that their online system allowed me to make the appointment and showed her my confirmation text. Their doors were still open and they were still seeing patients but they wouldn't see my son. The only explanation they gave was that their online system shouldn't have let me make the appointment. Horrible service and will not be back.

Aside from the receptionist who was RUDE, eating Cheetos with her mask off, everyone from the tech…read moreto the nurse to the doctor were incredibly kind and helpful! Wait time was not long!! I can deal with a rude receptionist. They are EVERYWHERE in healthcare. I would definitely come back here.

Ive been going to this clinic for years. Smart and caring physicians .I saw Adam the PA . He did a…read moregreat job stitching a laceration. Adam and Dr Daugherty both have years of experience in ER and family medicine. five stars Chelsea ty

Dr Gewin is an excellent doctor I've been going to him for my medical needs for several years he…read moreknows exactly what I need medicine wise as soon as I tell him what is wrong with me whether it be bronchitis or a bad migraine etc he knows exactly what he is doing and he cares for his patients with loads of compassion he is very experienced and will go the extra mile for his patients