I have been working with Janelle at Platinum Insurance group for over 15 years. She and her…read morecompany are absolutely the best. I have all my personal and business policy's with Platinum and Janelle make's sure that I have the best policy at the best price for each area. I highly recommend (and have recommended) Janelle and her team to anyone wanting to work with the best company in town! She has made my life easier, made my insurance bill lower, and helps me through the claim process when ever I need to use it. Excellent!

Sheldon is extremely responsive and on the ball. When I had an accident and didn't have my updated…read moreinsurance in my vehicle, I gave him a call right after the police, and he had it emailed to my phone before the police were on site. In addition to that he then set everything in motion for me that day to get a pay out on my vehicle as fast as possible. Sheldon really takes initiative, and I would not hesitate to recommend anyone to use him.

These people were friendly on the phone when you could even get them on the phone. If I could have…read moreleft no stars I sure would have. I made it very clear from the jump i had a strict deadline that i needed this coverage by Friday the following week and also every time i called i reiterated my deadline and concern. I was dealing with Brian Kouri who is the president of the company who wouldn't return my calls on an insurance quote. I was told that it would only take about a day to get the quote back. I called Tuesday to get this initial quote. I followed up on Wednesday was told nothing yet which is understandable even though I was told a day for the turn around mind you. So I waited most of the day Thursday still hadn't rcvd a call back so I called him and was told in a polite way that he hadn't heard and he would call me when he got it back. I didn't call Friday and did not call Monday. No calls were made to me either mind you. It's now the following Tuesday a week later and I called Brian at 9:13 am left a voice mail no call back. I followed up again Tuesday at 12:13 pm was told he out of the office. The front desk gal said she would leave him a message to get me a call back and needless to say you can guess I still have not rcvd a call back. I expect more from a president of a company customer service wise. There was no follow up done no commitments completed as I was told. That makes me feel as a small business owner I obviously don't make enough money or won't bring in enough money for them to pay attention and give me the time I deserve. It should not matter how much revenue a person or company brings you. Everyone deserves to feel as though they are your number one million dollar client. One of the worst experiences I have had with insurance companies. I made over 6 calls in a week and nothing resolved or completed. So long story short don't waste ur time because that is exactly what will happen. Just by pass their Google ad and move on to the next insurance company you will have way better luck