Israel was EXCELLENT !! It was my first Lyft experience and I'm sure I will continue to use them. Prices were reasonable App works fantastically Fantastic service if you need a quick and easy way to get around. read more

Do NOT ride with Lyft. They do-not care about their customers. Nor do they vet their drivers. I was picked up by someone hiding his identity with a hat and a hoodie covering his face. Sketchy! When he got my luggage out, I saw his face and it was not even the person Lyft advertised. On top of that he didn't even speak English at all and barely knew how to drive. There was no way to communicate. Trying to contact Lyft a joke. They just keep passing you off to another agent. None of the issues I brought up have been addressed. Worst customer service ever! read more

It's at 11 to 14 minutes for this car. I waited 16 just for it to pick a driver and then he told me that the driver was 16 minutes out. Then the 16 minutes turned into 27 minutes. 41 minutes in total. read more

Lyft in SLC is pretty solid--drivers are usually friendly, pickups are quick, and it gets you around the city easily. Fares can spike during busy times as per usual, but overall it's reliable and convenient. read more

Lyft - Taxis Near Me

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Lyft blatantly uses routes that are longer as a money grab with no way to alter route in the app and 9 of 10 drivers having no ability to speak English. They'll also then reduce what they pay drivers if you tip through the app. Started using local limo service that is actually cheaper and better service. read more

0 if I could. Do not attempt a late night in park city or any Utah towns. Their Lyft (in particular) and many uber drivers do not respond or accept rides. Willing to let people bum out in the downtown area in 15 degrees no cares in the world. This company cannot let people rely on them and be let down the way dozens of folks were this New Year's Day in Park City, Utah read more

I was t-boned yesterday by a Lyft who ran a red light. There was a police report, and apparently the insurance provided does not exist. Since the lyft thing was blazing in the windshield, i decided that i should at least report this guy operating a lyft vehicle without insurance. I have tried multiple times to file the accident report on the website AND in the app, but it keeps giving me an error message with the year in the date input. There is no way to correct this, and i even tried inputting different years just in case the glitch isjust with "2024". It still gives me the same error message stating that valid dates must be "2012 or later". I've tried the help section's suggestions, but none have worked. Beyond that, it just gives me a loop to nowhere. There is no phone number, or any other resources that will actually solve the issue. I'd happily provide docs on all ends. My friend actually died in a rideshare, because the driver ran a red light. i am now convinced to think that this type of business just makes the world broken and unsafe for the rest of us, cuz apparently there is no policy for these guys to NOT run red lights. Gotta love unaccountable businesses and people. I will absolutely NEVER use Lyft for any reason. read more

Lyft - Unable to file a report on the app AND website. No other way to contact Lyft - Taxis Near Me

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Trying to get to the airport and my Lyft driver says they're stuck in traffic...no big deal. Then after a while their gps shows them outside of my residence but there is no one there. I call twice and am immediately disconnected. Then the ride starts and 30 seconds later the gps shows the drive 30 minutes away at the airport. I tried to submit a claim but the AI customer service stated that all charges were legitimate and I would not be refunded. This is not my first bad experience with Lyft, but it will be my last. App has been deleted and I'd rather walk to my destination than use this company even if it's half a days journey in foot. Cross your fingers that I don't miss my flight now. read more

The ride home from the airport was perfectly ordinary. When I checked the receipt, they had nearly doubled the ride time and charged me a bunch of extra money. They were nice enough to take the extra charges off when I complained and restored the price to what was originally quoted. Then they charged me $80 "cleaning fee" because a piece of plastic fell out of the car when I got out. This piece was obviously unattached before I got in the car because all I did was step out at my home. They refused to drop that charge with no explanation: "We did a thorough review"! They know I didn't cause the damage, and there was no cleaning cost. It was just a way to steal money from a customer. I will NEVER use Lyft again. I home you do the same! read more

I had an awful Lyft ride on 7/15/24. My Driver spoke zero English. He missed the u turn the gps was begging him to take. Missed the next left. Merged horrifically on the freeway. Got off at the wrong exit and had to get back on the freeway. Stopped in the right lane of traffic, making me get into the trunk in an active lane with cars rushing at me( right lane of 700 east in SLC). Of course my prescription sunglasses fell out in the trunk. 3 days, and dozens of texts later, still no sunglasses and no hope of getting them back. read more

So sad to watch Lyft go from being a really viable option to get from A-to-Z, to a time consuming cost prohibitive behemoth that employs an army of snowflakes , with an emphasis on the flakes part. The experiences that I've had in the last five months with them have been so outrageous I can't even bring myself to... Drivers that are high, drivers that have taken sudden and dangerous chances behind the wheel.. Drivers that won't shut up when they have you captive and start unraveling the "mysteries of the universe" for you. drivers who vent their moral outrage upon you. Drivers who throw up their political opinions all over your lap. Their religious beliefs! There advice, on what you're wearing over what you said on the telephone to someone else...it never ends. what a cluster fuck! I guess it's time to go buy a car :( read more

I used the service to get from the airport to the hospital recently here in Salt Lake City Utah. My driver, Ivan, had a great personality and was just engaging enough, but not too much. Super nice personality, very knowledgeable, down to earth guy with a clean vehicle. I would use Lyft again. read more

3 drivers assigned for a single request. Times kept changing to even slower pick ups. Then they had the audacity to charge me to cancel the ride because the driver was taking so long. I'm not a huge Uber fan, but it seems to run better read more

This is a great service to have in SLC. I've used Lyft a handful of times all with fairly good results. The best thing is the convenience and cost. From my house to downtown is only $7, not bad. Drivers have always showed up quickly and I like being able to track their location. With Utah set to have the lowest bac level in the country (.05) even having one drink with dinner could make you legally too drunk to drive. Luckly Lyft is an affordable alternative. If you've never used Lyft make sure to find a promo code to use before signing up. Although tipping doesn't seem to be the norm as say with a taxi I still try to give a buck or two. You can even add a tip thru the app after you've been dropped off. read more

I was surprised at the price hike. Last time I took a Lyft it was reasonable about $10.00, but today I traveled the same distance and was $30.00 for economy. I really feel like I've been ripped off. I was unable to tip the driver because of the price hike. I give Lyft an F and the Driver was great. read more

If you've been to a big city and used Uber, you are getting pretty much the same thing. Need a taxi, I mean ride share to a location around Salt Lake City? Then Lyft might be your answer. As a type of taxi service, Lyft relies on a smartphone app in which physical money does not exchange hands. You load up the app, add your credit card info, and request a driver. On the app you can see the current location of cars and after you request a car you get an update with the name of the driver and a description of the car. Then you input your destination. Once you arrive a notification pops up on your phone and you have the option to tip and review the driver. I have used Lyft a couple times in SLC and Uber in other cities and I find it very convenient. Lyft is $1.75 a mile and 25 cents a minute. The pickup fee is $1.60 and there is a minimum of $4.00. Lyft is a nice addition to transportation scene in SLC especially if public transportation is closed while you are out on the town or need a ride to and/or from the airport. read more

Lyft - The app - Taxis Near Me

One star is an overstatement. We came in from Los Angeles today and requested a ride to an event I don't use there apps. I guess the gps gave the wrong address. When I called him and told him where we were he drove away and charged me $9.50 for a ride I didn't get. Pissed as hell Nareem you suck!!!!! read more

Lyft - Taxis Near Me

They canceled my ride 10 minutes before it was supposed to be here. I had to scramble to find a new ride to the airport. Not worth the panic, pick a different service! read more

In Park City, UT right now. Every Lyft I've requested has cancelled on me. They don't want to pick up someone who is 10 minutes away when they can just pick up someone who is 1 minute away. Supposedly, Lyft sponsored Sundance Film Festival, but they are doing an absolutely horrid job of activating that sponsorship. read more

If I could give negative stars I absolutely would. Not only did they over charge me, they refunded an amount that was not supposed to refunded and then they charged my other card which should never have been charged in the first place. Then I get charged for a driver canceled ride of 27.99 and then when a new driver was found they charged me 41.85 and then 30.71 for the actual ride and now they want another 32.71 for that ride. I will pay the extra money Uber charges at least they dont scam me. And then the Lyft driver tried to keep my daughters phone she left behind. Only after telling him the phone was able to be tracked in real time did he decide he found it 3 hours later. I'll never use them again. read more

Please lyft. Hiring non english speaking drivers is one thing but if their GPS and the app is their only survival tools your rider is sunk. Here in cache valley one driver cannot communicate. Can not find your house, cannot think for himself. Lousy driver with absolutly no idea where he is going. Drinking and driving bad, this guy is worse. Be afraid! read more

I really like Lyft. If you haven't used them I'd suggest you download the app and give them a shot. All transactions happen through your phone so no need for cash. If you're too drunk or if you're dealing with some drunks, ordering a ride is simple. It will determine your address for you. And notify the driver. You can then watch (in real time) as your driver approaches. You will also get a text message when they arrive. The other bonus is Lyft is way cheaper than cab fare. They say it's around 30% cheaper but in my experience it's been nearly half the cost of a cab every time. Lastly I've used Lyft around 8 times thus far. All of the drivers have been friendly and some even carry complementary water and treats which is a bonus after a long day of the drink. All in all great experience every time. read more

I use Lyft ALL THE TIME! I'm glad it's finally catching on in SLC. There are always lots of codes for discounted or free rides. Without discounts, it can be kind of pricy. I usually have to take a Lyft though because I wait til the last minute to leave like my car isn't broken right now, so I'm too late to take trax. It seems that around here it runs bout $5/mile. I get pissed when drivers drive around like idiots to add more to their payout, and that seems to happen in this area more than in DC, Vegas, or LA where I've used Lyft before. read more

Love Lyft and everything they are doing in SLC. I just had my first experience and me of all people, no complaints. The ride was there in less than five minutes as I tracked my driver in his car coming to my location downtown on my phone. The car was clean, new, didn't stink and was in good condition. Allen was a friendly driver-- asked if I wanted to sit in the front, asked what station I wanted to listen to, and was an easy going laid back guy to have a conversation with riding to my Sugarhouse destination. I encourage everyone to download and use Lyft while the rides are free when you sign up and I especially look forward to their service in the winter. What an excellent concept. This one deserves to succeed-- they are doing everything right in my opinion. Download today: http://get.lyft.com/ read more

I love lyft... Except the other night we requested a driver... He showed up at the wrong address. I described and told him The exact address. The app Sent him a block away. The driver was unfriendly, not receptive and told me just to request another driver but I would still be charged. I disputed the charge. Lyft responded the next night and said no charges would be reversed... Seriously!!! $5 for 4 minutes, the driver was rude amd navigational illiterate. I know it's $5 so who cares... It just royally upset me. I sill still use Lyft but I gave the driver a bad review. And Lyft should worry more about the clients than the driver. read more

You can't complain to Lyft because it is an endless loop tuned to their agenda. I tried 20 times. The prices in Salt Lake City are WAY too expensive. I am a retired airline guy and travel everywhere and have found the prices in SLC are out of wack with any city I've been to. More than BOS, SFO, LAX, ORD, etc. and with SLC having some of the lower gas prices in the country. I gave my feedback re the ride and Lyft responded by asking my concerns. I tried to respond but can not get their fixed responsive tabs...guess they only want their spin. So, if in SLC, try Uber, bus, or cab. read more

I wish I could give them 0 stars. Use Uber. These drivers have no idea where they're going, and will charge you extra for their route, verses the quickest route. Check your charges too. They will tip themselves 20%. It happened to me. I was also charged a damage fee, for cleaning, because someone spilled food in the car, at some point during the night. The other rider and myself did not have any food nor drinks, but we were blamed and were charged $150. What a joke of a company. STAY AWAY!! read more

When I hire a driver, I don't care to discuss the driver's religion. I hate to have to be so direct, but that turns me into a captive audience and for the sake of politeness I feel compelled to endure the uncomfortable conversation. If you want to talk religion, go to church. If you want me to tip you, don't make me feel uncomfortable. Discuss your religion with me and you'll get one star, no tip and a bad review. I don't want to hear it. I have my own beliefs, which are private. Please keep your own beliefs private if you want to do business with me. read more

I scheduled a Lyft to bring me to the airport. I received texts letting me know that a driver was on their way, be ready, car is almost there. 2 minutes before expected pick up, I get a text telling me that my reservation was canceled and I had to go in and check payment info. Looked at info, everything was fine. Then ther app Told me that the next available lyft would be in 55 minutes! I ended up having to drive myself to the airport because I was going to miss my flight. I am furious! I will never take Lyft again! I can't rely on them. I am so frustrated! $80 in parking fees at the airport because lyft failed! read more

Really great service and I am glad they are in salt lake. I've taken two lyfts so far and I've been very impressed. Clean cars and friendly drivers. It is a cool community. It is fun to chat with them. My lyfts are usually short and I am not spending a ton of money. The smartphone app is super easy to use and I am super pleased when the driver arrives quickly. Both my rides arrived in 7-10 mins. You can see on the app where the driver is. Super cool. It won't break the bank either, it is cheaper than a cab. I usually take public transit, however, it is not convenient on the weekends. Lyft was available when I needed it on a Sunday. I highly recommend lyft if you need a ride - especially if you are out on the town at night! read more

I've loved using Lyft around SLC to get to events and restaurants. I've had several awesome drivers offering gum, good music, and laughs. I highly recommend Lyft SLC to everyone! read more

I requested a ride to the airport on 3-16-19 for a pick up on 3-17-19 @ 7 am. The pickup was confirmed in Lyft app on my phone. 7 am came and went with no driver, I scrambled to make other arrangments and paid 2x the amount to make it to the airport in the nick of time. This experience and the pathetic excuse for a support team at Lyft has left me no choice but un-install the app on my phone and never use this POS company again. read more

VERY rude when it comes to the application. I didn't complete it due to not wanting 2 jobs and dealing with people. I started it out of curiosity. They kept harassing me with TEXTS, out of all things, until I replied. You think it would've been ONE phone call. Very unprofessional. No way would I work for them with the way they replied. Plus they're EXTREMELY expensive. read more

Take Uber instead. Lyft overcharged me on my last ride and refuses to fix it. They suggested that I "reach out to my bank/credit card company" to fix the issue. One support agent said selecting a Lyft XL, (which I did not do) was the cause of the high charge. Other support avenues gave me a different story about it being "high time" (at 10:56am on a Monday). I have now been shown an itemized receipt on which an $80.34 hidden fee was applied. read more

I downloaded the app, Lyft, since my family and I had a terrible experience with a taxi service that took us down to the mall. I have never used Lyft or any other type of service similar to it, so I was pretty nervous. Man, what a waste of energy because Dennis could not have been any better! He was AMAZING. He showed up in a clean vehicle and a smile. He was very funny and made the experience read more

I was downtown with friends on Friday night June 20th. I went through the process on my phone of getting a lyft. My lyft was confirmed and it said it would be here in 4 minutes. We headed outside to look for Erik and a dark grey Toyota Corolla. Right as I was walking out the front doors I saw 'my lyft' drive off. I called the driver to ask him where he was going and he said he picked someone up and was taking them up by the capital and would be back for me and to hold tight. WHAT? I then noticed that he charged my lyft account a $5 ride and a $3 tip? How is this even possible? I was never in Lyft vehicle that night! I called a regular cab and headed home. Lyft you blew it! read more

About a week ago my wife and I found a charge on our debit card for Lyft. We don't use Lyft, we have never used Lyft, and we will never use Lyft. (So, not really their fault that someone stole our debit card number, right?) I called them to let them know that they had a fraudulent account and to see what they could do about it. The "customer service" person that I talked to was entirely unhelpful. She didn't seem to understand the problem, I had to give her my email address at least 4 times before she got it right, and my phone number at least twice (I'm still not sure that she got any of my information correct). She told me that they would investigate it and get back to me. That was a week ago. Nothing! So, as of today, (It is now Dec. 28th and still nothing, not even an email telling me to go to Hell) I'm out the cost of a ride that I did not take, and their "customer service" person is being paid to not do their job. Sounds like a well organized, service oriented company to me *insert sarcastic smirk here* read more

It started ok, got into a car with no seat belts, driver left me in the midle of the ride when I asked about it. Later was ok again, but lately, it has ben basicaly unavailable. After buying a promotion with a time deadline, it starts sounding like scum. read more

I ordered the lyft because it was too cold to walk. I stayed inside to keep warm. When the driver arrived via my screen, I walked outside, but as I got close to the car it simply drove off. I yelled for the driver to stop, but he kept on going. To add insult to the cold temps, then I got a text stating that drive off costed ME $5. Reporting the incident to Lyft, I was given a $5 credit on their site. So, I can't even take that five to an actual taxi company. WTF is that really how this company operates? It is worth the $5 just to know I can stay home and tell the world about the missed ride. read more

Lyft has been terrific!. I have been without a car for a few months now and because of my job and lifestyle I really don't have the time for public transportation and when I call most cab companies I often have to wait 30+ minutes!. Cabs are very unreliable and have often made me late and I've been sexually hit on by many cab drivers which is very unprofessional. Lyft on the other hand, I have never ever had any problems. It's quick, the application allows you to see where your driver is at, who is picking you up and what they are driving. I've never had any sexual comments from lyft drivers they have all been very professional and friendly. Many of which offer water, gum or treats for the drive. I have recommended and will continue to recommend lyft. read more