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    Luxor Tours

    5.0 (1 review)

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    10 years ago

    Very friendly and accommodating to my needs. Knowledgeable and helpful. Thanks Rafik and your team from my mom and I!

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    tripcentral.ca - Square One

    tripcentral.ca - Square One

    4.0(5 reviews)
    5.5 km

    Everyone here was so helpful on helping us book our dream honeymoon!!! We stayed at the Sandals…read moreRoyal in Barbados!! It was a dream!!!!! Quality service here unlike their neighbours across from them flight centre! Thank you everyone at trip central!!

    I don't typically write reviews but feel compelled to share my experience so others don't…read moreexperience the same. This week I made a booking for my family, leaving next week, last minute all inclusive. Everything was booked, paid for, and arrangements were made. Something happened with our booking and I was called 2.5 hours later to be told that they lost the booking somehow and we would have to pick something else. When I asked how this happened all I was told was "these things sometimes happen". No one took any accountability for it. The agent I was dealing with told me he would follow up with me the next day to discuss options. When I didn't hear from him by mid morning, I began calling the main line and asking for a supervisor. I kept getting the same script, these things happen sometimes and there's nothing we can do. The original agent finally called back around 3:30pm and left a message that everything was canceled. My messages to customer service remain unanswered and my email via Facebook says that it seems my issue was resolved and to let them know if I still needed to talk to someone. This is the poorest level of customer service I have ever experienced. Not only the error with the booking, but the complete lack of follow up and follow through and not one person taking accountability for this. We now have to rebook for different dates and pay significantly more money because someone dropped the ball, and they don't even have the decency to call me back personally. I would never recommend Tripcentral again.

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    tripcentral.ca - Square One
    tripcentral.ca - Square One

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    Sunmed Holidays - Algarve All-Inclusive Resorts Club Humbria 4**** All-Inlcusive 15 days ... starting at ... $3274

    Sunmed Holidays

    1.0(3 reviews)
    1.8 km

    First of all, I must say that my trip to Portugal was fantastic. There was one glitch that…read morehappened and Sunmed did not go to bat for me. When booking, the agent, Maria, asked my wife if the car rental should be standard or automatic. I can not drive standard, so there was no option. Maria said it would be $300. I was ok with that, there was no other choice. She sent us all the vouchers, when received, the car voucher simply stated 'group Y.' I had no idea what that meant, but also, blindly figured that all was fine. We paid the package price and thought all was in order. At Hertz, in Porto, the car they had ready for us was standard. We explained that we had arranged otherwise. So, we paid Hertz to upgrade which was now 330Euro plus tax, coming out to $608 CAD. Figuring we would work this out with Maria when we returned. When I called her, lets just say she ran me around. She feigned that she didnt know who we were at first, had explained that the summer was very busy for them this year. (Glad business is good, and she finally figured out who we were.) She denied any conversation with us about the kind of car. (How did I know there was a $300 upcharge?) I furthered to say that mistakes happen, and that I would be happy in splitting the difference from what should have been charged to what I had to pay in total, I asked her to call it even at $150. (About 2% of the value of the whole trip.) She said she would have to speak with the owner, Rafael, and would get back to me. I waited all day and then called her back. I was suspecting that Maria thought I would forget about it and go away. I was correct in my assumption. She said she had not found a 'good moment' to talk to him, (in six hours since I spoke to her.) At this point, I told her that I would speak to him myself, and to put him on the line. After an extended wait, Rafael came on the line. I wanted to make sure that he had the full story as I figured that Maria was covering up her mistake. Rafael went on to explain that "everyone calls in to get a refund" and that he "is not authorized" to give a refund. I asked him "who is authorized?" His answer was "me, and I'm not doing it." He said that we should have called him from Portugal when the problem arose. We were picking up the car at 10AM which meant that in Toronto, the time would have been 5AM. Sunmed opens at 10AM EST. Just another line of smoke and mirrors as far as I'm concerned. I tried to explain to him that he should do the right thing and that he was not customer sensitive. He then had the nerve to simply hang up on me. My advice to everyone is to go to any other travel agent. The trip we had was fantastic as mentioned, but the same vacation can be arranged by many other different agencies. I would never let anyone I know deal with these inconsiderate individuals. I know that everyone has to make a buck, but I also feel that one should be responsible for mistakes that you cause. Sunmed Holidays is happy to take your money. After that, customer service ends abruptly. Do not give them your business.

    I'm sorry to say that there is a gentleman, and I use that in the loosest form, driving a black…read moreNissan SUV (AMAS 371) that showcased vile behaviour today at this location. This man first warned us that this is an authorized parking lot and that our vehicle would be towed if parked there. This of course is understandable and frustrating as that may be, seeing as I live in a condo on Viking Lane and simply needed to cross the road to get something, my partner proceeded to move the car while I made my way across. However this man did not let it go there but proceeded to create a V-sign upon his lips and stuck his tongue out in a vulgar gesture as he drove west on Dundas. I am disappointed, seeing as I am a member of this community as well as a previous client of Sunmed Holidays. This type of behaviour is simply unacceptable in any setting and I hope that this man learns to act appropriately. If he is an employee of this location I hope that those in charge would take more into consideration the actions of your employees when in the premisses of your business.

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    Luxor Tours - travelservices - Updated August 2026

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