Luxe Rentalry was great to work with! Andrea was always very quick to respond and answer all of my questions. They are also one of the most reasonably priced event rental places around! The staff was both timely and helpful during set up and pick up of the items. Thanks, Rentalry Team! read more

Luxe Rentalry - Sofa and Table Rental Event March 2022 - Party Equipment Rentals Near Me - Atlanta, Georgia

The only advantage here is the price. Communication was consistently poor: despite spending thousands of dollars, I was never given a direct phone contact, which felt unprofessional. A five-hour delivery window made planning difficult, and pickup had a nine-hour window; the crew arrived at the very last minute, and only after I requested an update. All replies from Andrea were generic, templated emails that offered no real help. Unless you're extremely laid-back and comfortable operating without accurate, timely information, I would look elsewhere for event rentals. read more

I ordered tables and chairs to create a large dining setting at my home for my family's Thanksgiving dinner this year and they were so excellent, professional, and reasonably priced. The young men who delivered and picked up the items were also very professional and courteous. I will certainly use their service in the future if I need party rental items. read more

EDIT: I just realized the Business Owner responded to my review - almost a year after the fact - and I have a few comments. 1) The order did not contain any ottomans, just basic tables and chairs, so I'm not sure who that comment was directed towards. Was it just to advertise new services? 2) I am well aware that event rentals require a contract because I have been on both the vendor and the patron side of said contracts many, many times. And do you know what I have done in the past when I couldn't reach someone via email? I picked up the phone. (I'm a Millennial [barely], but I still use my phone for calls!) Emails are great, but aren't 100 percent reliable (because spam filters/server issues). In this situation, I was the only one who placed a call because we hadn't received confirmation. 3) The only reason I called a second time (the day of) is because per this company's own policy, our order should have been cancelled (because they didn't have our signature) and I wanted to make sure we were not going to be charged/didn't end up with two orders. (Side note: Without our signature, our contract technically wasn't valid.) I would not have even blamed them for cancelling - I chalked it up to us not following up in time and had already made other arrangements. Had I not called, the double order definitely would have happened. I'm glad the other company I was able to order with last minute was super flexible/gracious and allowed us to cancel without penalty. It would not have been worth a fight with this company. It sounds like some improvements have been made, so good for them. I will still rent from elsewhere. ********** This company told us our order was cancelled the night before our event because we had not submitted a form. We made other arrangements and when I called the morning of to confirm the cancellation, we were told that the order was never cancelled and just 'on hold'. I guess they realized they already had our credit card information. They ended up delivering our items within the agreed timeframe, but they were not in the best shape. Overall, our event ended up being fine, but the customer service was atrocious and I will never recommend them to anyone, including associates who do events for a living. read more

Fantastic ! Great customer service throughout our entire contract. Stood by their word and provided personal accommodations for my event. Again great service. read more

This has to be one of my favorite event rental company because I rarely stray from what's familiar to me BUT I am really glad I did. I was in Atlanta for MY goddaughters birthday and I was responsible for putting together her birthday party for family and friends. Event planning is not my thing...it really gives me the hives but I do appreciate a good party. It was awesome to work with Luxe and express what I wanted and they delivered! I was the best godmother that day! Lol. read more

I waited for half an hour at my reception venue on my wedding night for Luxe's pick-up employees to collect their tables, tablecloths, and chairs. Very fortunate that the staffing company and brewery (rental space) didn't charge for an extra hour while we all stood around waiting! read more

Quite disappointed to be hit with a $50.00 fee for cleaning 36 white plastic chairs. The Chairs were used outdoors, not sure how clean they should have been upon return. When I called to speak to the Staff person to inquire about the fee she responded, have a nice day and hung up the phone. It's all about Customer Service. read more

I used Luxe For an event I had a few weeks ago. They were really communicative through out the rental process. The ladies in the office were really good about keeping me informed as much as they could about the delivery and pick up process and even following up. Once the equipment was delivered on a Saturday I wasn't happy with some of the tables had they had large dents and cracks. The driver Aaron (If I remember correctly) without me asking called his boss to see if they could get me better tables. He then went back to their warehouse and swapped out the tables. This was great customer service. I understand as a business owner things happen but it's how you try to make it better is what counts with me. So great job there. The next day after pickup I got a call from the office to see how everything went which was great because I was not expecting that follow up. My only advice would be to narrow down those delivery and pick up times and give that information to the customer. Maybe some sort of automatic scheduler that once you select a date the person in the office can the. You a smaller window. They do tell you their is a broad window up front however there is certainly technology that can get that down to at the most 2hr windows versus the 10 hour window for pick up. read more

I really want to be fair to this company and give them a rating reflecting the service we received. I do agree with some of the other postings about good pricing and some of the representatives are very helpful. My wife and I rented several items from them this past weekend for our wedding reception. All items were delivered in a timely manner. We rented 4 outdoor heaters to use on the rooftop with furniture. Well unfortunately one of the heaters went out prior to the start of out event and would not come back on. The others worked well and we had rented 4 others from another company. We were very disappointed with the response of the company to this heater not working. The manager spoke through the representatives to us to say they will check out the heater once they picked it up. My wife said that was fine but it did not work for us. The representative said she would call back (Shontae?) and did not call. My wife called back today and spoke to Shyla and was told that the heater worked fine when their crew picked it up from the hotel. That was good news for them but it does not address the issue we had with one of the heaters. We are really disappointed with the lack of concern showed toward us and was informed by Shyla the company does not give refunds. I just do not understand after customers spend $800+ and is willing to risk repeat business over $82 and rude employees such as Shyla. When things such as this happens it tells you how much they value customers. It's more so principal than $$$. This is what distinguishes companies like this from being 5 star. When excellent customer service is provided from beginning to end, those are the 5 star companies. These companies value the customers more so than the $$$. Shyla, it was not user error in this case. Rent at your own risk...... read more

RUN AWAY!! DO NOT USE THIS COMPANY!!! I have used this company at least 4-5 times in he past with no problems. So, when we needed rentals for Thanksgiving, naturally, we contacted Luxe Event Rentals... Well, I paid my deposit last week, and by Monday afternoon, I had not received the invoice for the balance and the delivery time had not been confirmed or even communicated to me. Yesterday, the Tuesday before Thanksgiving, I called this business literally 8 times with no answer... I left a voicemail that was never returned... I finally, after hours of waiting for communication, I sent an email, requesting the final invoice and delivery time. Apparently, Andrea, the individual with whom I dealt (unsure if she is the owner), only responds to emails because she responded to my email, sending me the final invoice and indicating that I would have to complete a rental agreement prior to delivery. I thought that was weird because in all the times I rented from the company, I've NEVER pre signed a rental contract without seeing the equipment. And, when I've signed the agreement, I've NEVER given a card number (other than for my actual rental). So, my guard was higher than normal. But, because I have 20 people coming to my house for the holiday, I completed the contract and sent it in. However, because I didn't trust the situation and there is NO clause in the contract indicating that the company will actually charge your card for 2xs the rental (one for the actual rental and the other for the value of the rental if the equipment is damaged), I purposefully gave them an incorrect number, forcing them to call me if they try to charge the card without my authorization. On Wednesday morning while the delivery guys were at my house, I get a call that the card I put on the contract was invalid. So, I ask, why are you trying to charge my card again because I've already paid for the rental. Andrea said she was just trying to "validate the card." I asked, how are you validating the card without actually charging it? She then admitted that she DOES charge the card a second time. And, then she said she was cancelling the contract and told her delivery guys to leave. My mother in law, in an effort to keep the peace and get ready for Thanksgiving, paid for the rental another 2xs!!! I then called Andrea again to ask for the confirmation number for the refund on my original cancelled contract. She told me that the cancellation was "in process," and that I would receive an email when it was complete. WHAT!!!!! I paid with Square... If a refund is issued, you are notified immediately. Needless to say, unless you want poor customer service, have money to pay multiple times the rental for average quality products, and are prepared to deal with this type of drama before an event, DON'T USE THIS COMPANY!!! You've been warned!!! read more