Luxe Builder Group (Wellington, FL) -- I hired them for an $80K roofing job and while the roof itself passed city inspection, the experience from start to finish was deeply unprofessional.
Here's what I dealt with:
* Threatened to walk off the job and cancel tile delivery over a payment dispute -- before the tiles had even arrived on site.
* Demanded payment for materials before they were delivered, which was not in our signed contract.
* Their roofing work caused our AC to completely shut down. An HVAC tech confirmed the vibrations from hammering tripped the service disconnect in the attic. They refused to cover the $140 repair bill even though it was directly caused by their work.
* When I asked if the crew could place old roof tiles in the dumpster on site, I was told to do it myself.
* A pool deck drain cover was damaged during the job. Despite weeks of follow-up, it was never replaced. They strung me along saying they were "sourcing the part" -- a part that costs under $50 and snaps in.
* After I made my final payment, Aaron texted me claiming he had waived a rafter work charge to cover the drain cost -- but the invoice never changed from day one. There was no waived charge. It was a revisionist move made 30 minutes after receiving final payment.
* Communication throughout was inconsistent and I had to follow up repeatedly for basic updates.
The roof did pass city inspection and they did provide a 20-year workmanship warranty, which I hope they honor better than they handled the rest of this project. The business conduct throughout -- the threats, the refusal to cover damage they caused, and the last-minute games on the final invoice -- is not what you expect when spending $80K. I would be cautious before hiring this company. read more