I had a very disappointing experience with Lux Auto Spa. I brought my vehicle in to have a peeling dashboard repaired and was told the job would be completed within two weeks. Instead, my vehicle remained at the shop for more than three weeks.
While the vehicle was there, I also requested replacement of the front tweeter and asked them to check both sides. I was told that one side was defective and the other was functioning properly.
Unfortunately, I have additional concerns about the quality of the dashboard repair. The dashboard is not properly aligned on both the left and right sides, and one of the vents is coming loose. These issues are concerning, especially after the amount of time the vehicle was kept for the repair.
My biggest concern throughout this process was the lack of communication and transparency. The repair took longer than originally promised, and I was not adequately informed about the delays. When I received my vehicle back, it was dirty, despite being told that they would arrange a detail for me.
I also requested written documentation confirming the dashboard repair and the warranty in case the peeling returned. I was told that the dashboard repair would be covered by a two-year warranty, but despite my requests, I have been unable to obtain documentation confirming the repair and warranty. I have also had difficulty getting my phone calls answered regarding this matter.
Customers should be able to expect clear communication, quality workmanship, and written documentation for repairs and warranties. Unfortunately, my experience fell short of those expectations. Between the extended turnaround time, lack of communication, condition of the vehicle upon return, dashboard alignment issues, loose vent, and difficulty obtaining warranty documentation, I am extremely dissatisfied with the way this matter was handled. read more
