On my first visit, I spent over $160 at this shop. Since it is so close to our home, I had hopes of purchasing our future vaping and CBD needs from them, which exceeds $250 per month.
They sold me a large $50 bottle of Miracle Leaf CBD gummies, which were for my wife due to her chronic knee pain. She indicated the bottle had been opened and did not contain a seal, obviously concerned with possible tampering and her own personal safety.
I attempted to return the bottle and realized they never gave me a receipt after paying cash. But I decide to exchange it anyway for a sealed bottle.
They checked the larger bottles they have in stock and all are unsealed. Yet the smaller bottles from the same manufacturer are sealed. Evidently, this was a manufacturing problem.
Unfortunately, when I pulled the purchased bottle out of the bag, the contents were a complete molten mess. The gummies melted in my car, as they were left there all day long before returning. It was completely my fault and I hold myself accountable for my mistake.
That said, I was surprised they did not hold themselves accountable for selling open bottles of CBD gummies. FDA regulations require a tamper-resistant device on all consumables sold in the US.
Melted or not, one would be irresponsible to resell a consumable product from an opened or returned bottle. The product is worthless at that point.
Yet they did not refund or exchange the product with a competing product, perhaps because they would be unable to resell it? Neither did they take my name and number to settle the issue after possibly speaking to their distributor about the flawed bottle. Think about that for a moment - it equates to NOT standing behind the products you sell.
All in all, the guys running this business are good people. However, they are inexperienced and need to learn the difficult lessons involving customer support and standing behind what they sell. I cannot buy from them again based on my experience, which is very unfortunate for both parties. read more
