Nice people but never respond to email or calls. Must be nice to have so much business that blowing…read moreoff new clients is standard operating procedure.

Cleaned our chimney today. Very thorough and Great to work with! Took about an hour. Cleaned the…read morechimney and inspected the cap on the exterior. Did a great job and left no mess. Highly recommended!

Our very old gas fireplace was almost impossible to start because the key was stripped, and then…read morelast season it began setting off the carbon monoxide alarm .... So we meant to get it looked at in the off season, but forgot. So come this fall, we started calling some of the bigger and closer chimney places, but they didn't seem to want to try to fit us in this season or didn't even know if they serviced our type of fireplace. We didn't seem like a big priority. So I saw how many good reviews Chimney Care Guys had, and asked my husband to call them. Husband handled 95% of the experience and it was excellent, they were so helpful and renovated our fireplace so it's now remote control operated (read: idiot proof!) and clean and no carbon monoxide! Just SO pleased with the service and the fact that they treated us like valued customers and got us set u for this season even though we waited until November to call. Frankly I'm so happy my 16 year old senior cat is back to her spot in front of the fireplace.

10/10 Recommend!…read more We've had the Chimney Care Guys out twice-once to prep for the winter use and once again for general cleaning/maintenance. We had the same 2 professional and kind technicians both times. They were quick, efficient and courteous. They cleaned the fireplace very well and offered to throw out the old log that was left in there. They even remembered that we had a kiddo who loved watching them and conversed with them. Very kind, very professional and will recommend 100%! They will be the ones we stick with for all future cleanings.

When we moved into our home in 2020 we had our fireplace cleaned as it had been unused for 2…read moreyears+. Now in 2023, I wanted it cleaned again and inspected since we had used it quite a bit for 3 years. Chimney Doctor came out and I was impressed. They protected my floors and white fireplace from dust and debris. There was 4" of gunk up in my fireplace chimney that he cleaned out. He also put the camera up to see if the chimney was healthy and made recommendations as well as sending me quotes for those options. Overall, his visit today was reasonably priced and I think the work was very thorough. They did say they don't normally come this far to my small town but I'm glad they did because I would recommend them again.

Cory and Kyle came to our house inspected the chimney and gas lines for us. Gave us great advice…read moreand offered referrals. We will def be calling the chimney doctor back for the inspection and cleaning of our gas fireplace! Much appreciated! Always kept in communication with us. Highly recommended Updated: had Cory and Kyle back to clean chimney and gas place. They also enclosed the chimney with mesh to help keep leaves and animals out of the chimney. Did an excellent job and were super friendly. Highly recommend the Chimney Doctor!! Thanks for a job well don!

Pleasant, professional and thorough. Came by on a Sunday during the busy fall season and fixed a…read moreblockage in a very tall chimney that vented a water heater.

Excellent communication and great work completed same day. Very reasonable price. Highly…read morerecommended, would call again.

pros at cleaning out your chimney. reasonable price. Scheduling was easy and no mess at all. I…read morewould highly recommend Sims for your chimney maintenance services.

Very professional and reliable service. He arrived on time and answered all of my questions. Will…read moreuse again in the future and I have already recommended to friends.

They were great to work with! I highly recommend using them for you chimney and/or fireplace needs!read more

Peter and Nick were fantastic! After doing the work, they showed us before and after photos. Nice…read moretouch! And they got the job done lickity split!

Tuck pointed our chimney quickly. All workers were helpful, professional, and more than capable.read more

We had an good experience with Chicago Chimney. Everything kicked off with Toni, who is incredibly…read moredynamic, personable, and just gets it. Her communication was on point the whole way through always kept it real, listens, and genuinely tries to help. When it came time for the work, Mario and Simón came out and were fantastic. They handled a full parging of the smoke chamber, installed a Charred Rugged Split Oak log set with remote, moved the gas line, painted the inside of the firebox with black paint, and prepped everything for us to add the rocks. Super professional and nice. The whole process was smooth, transparent, and high-quality. Pro tip Zelle is preferred.

We hired ChimCare for what should have been a routine inspection and sweep, and instead ended up…read morewith a serious safety incident and very poor workmanship. Their technician left the gas running before ignition, causing a fireball to shoot out of the fireplace while I (and our dog) were sitting next to it. It singed the worker's hair and melted his phone case/phone, this easily could have resulted in a serious injury or property damage. It also became clear during the visit that the technicians didn't know how to operate one of our fireplaces. They had to text photos to someone else for instructions and still could not get the second fireplace working (which we later discovered is controlled by a simple wall switch). Despite the lack of safety and technical competence, we were charged a 50% mid-service up charge for "deep cleaning" sweep, with no clear explanation of what that covered beyond the original inspection & sweep service, all while we were trying to calm our dog, who was scared from the fireball. The stone on one fireplace needed crack repair, but the workmanship was sloppy. Sealant was accidentally smeared onto our marble facade on the outside of the fireplace and not cleaned up, and the color of the sealant doesn't match the stone in our fireplace. None of this was disclosed beforehand, and now it will require further repair to fix. We reached out via phone and email multiple times asking for a resolution and gave the company every opportunity to address the issues. It has been over a month with zero response from management. We are now having to dispute the charge through our credit card company. Based on the safety risk, lack of technical knowledge, the questionable mid-service up-charge, and complete lack of accountability or care to resolve these issues with us, I would not recommend this company.

Great experience from start to finish. The technician was prompt, professional, and extremely…read morethorough--not just with the cleaning itself, but with the full inspection of the chimney and fireplace. They took the time to explain what they were seeing, pointed out areas to keep an eye on, and made sure everything was safe and functioning properly before leaving. The cleaning was done carefully with no mess left behind, which I really appreciated. It's clear they take pride in their work. I feel much more confident heading into the season knowing everything has been properly checked and serviced. Highly recommend.

Have been using Superior for years to service my chimneys. They have always been professional with…read morethe highest standards of service. Recently I suffered some damage during a storm and Alan came out for the repair. He was outstanding and I highly recommend this firm.

I couldn't have been happier with Top Hat. Anthony was friendly, personable, and professional in…read morecleaning my chimney. I loved that he didn't try to push anything else on me and he did tell me with pictures what potential problems I was starting to encounter and gave me quotes for future reference. I will definitely use Top Hat again when I decide to get those chimney problems fixed.

Top Hat did an outstanding job cleaning and repairing our chimney. Extremely professional, very…read morefriendly, and incredibly responsive from start to finish. They took the time to explain everything clearly and made sure the fireplace was safe and working perfectly before they left. The difference in how well our fireplace performs now is amazing. Highly recommend Top Hat Chimney Service to anyone needing chimney work--you'll be in great hands!