We've rented for years, so we've worked with our share of property managers, and Joey is in a…read morecompletely different league. We rented a beautiful home in Somersett through SIGUA Property Management, and one of the best parts of the entire experience was working with Joey Vincent Pontillas. We also appreciated that our dogs were welcomed. They're part of our family, and it meant so much to be able to rent such a wonderful home without feeling like we had to apologize for having them. Any time something needed attention in the home, Joey was incredibly responsive. Whether it was a repair or a maintenance issue, he made sure someone was there as quickly as possible--often the same day or the very next day. We never felt ignored or like our concerns were put on the back burner. That level of responsiveness is rare, and it made us feel respected as renters. Toward the end of our lease, there was one disagreement that needed to be worked through. Joey handled it with professionalism, clear communication, and a level head. He kept everyone informed, treated both us and the homeowners with respect, and helped bring everything to a resolution that felt fair for everyone involved. What impressed us most is that he makes an incredibly demanding job look easy. We know that's not the case behind the scenes, but Joey's calm, responsive, and professional approach never wavered. He genuinely cares about doing the job well, and it shows. If you're looking for a rental or property management company in the Reno-Tahoe area--especially in Somersett--we highly recommend SIGUA Property Management. Joey is the kind of property manager who restores your faith in the profession. He's responsive, dependable, hardworking, and truly takes pride in his work. Thank you, Joey, for all of your hard work. We truly appreciate everything you did for us and wish you continued success.

I have worked with Mary Meeker with Sigua Property management for over 2 yrs. She is hands down the…read morebest realtor/property manager I have dealt with. She is kind, responsive, and treats her clients with respect and value. I cannot recommend her enough.

Welcome Home has managed many of my rental properties for several years and its extraordinary team…read moreleader and real estate broker, Erika Lamb, has helped me buy and sell homes as well. I could not be more satisfied with the company's services. What makes Welcome Home an exceptional property management company--and Erika a superlative broker--cannot be stated in a few words, so please bear with me. For starters, I've never known anyone to spend as much time keeping herself apprised of trends and laws that pertain to property management and the real estate market as Erika. She is forever surprising me with her knowledge of the legal rights of tenants, landlords and homeowners associations, which has saved me many headaches and a great deal of money. Likewise, Erika's bottomless knowledge of Reno's best painters, locksmiths, handymen, landscapers, electricians, plumbers, roofers, and other specialists has ensured that work performed on my properties was done right the first time, which has kept my costs down. Erika's certifications, lofty positions, and awards, which can be found on the "About Us" page, impressive as they are don't do her justice. They don't tell you, for example, that Erika is brilliant when it comes to telling you which tiles, paints, LVP flooring, light fixtures, carpeting, backsplashes, sinks, etc., should go into a new or remodeled home to meet the tastes and expectations of tenants as well as buyers. Based on her advice in these areas I was able to obtain a record-setting sales price for a condo I sold in a huge complex near Midtown (more on her strengths as a broker later). Because of that experience and others, I'm eager to get her design advice on a 4-bedroom house that will be my first rental property in Verdi when construction of it is completed in several months. I could write a short book on all of the ways Erika has helped me with my rental properties--and how she'd likely help you if you chose Welcome Home to manage your rentals. But I'll move on because Welcome Home is more than Erika. The company consists of an excellent staff that calls upon excellent independent contractors as the need arises. For instance, the importance of an expertly crafted lease cannot be overstated, and I'm thrilled to report that Welcome Home works with one of Reno's top lawyers to keep its leases in line with current laws and to protect its clients from new laws that favor tenants. Put another way, Welcome Home has got your back on legal matters. A great lease, as some of you no doubt know, can protect a landlord in 1,001 ways, so to speak, and Welcome Home's lease is decisively the best I've ever seen. I have inspected the work of every member of the Welcome Home team, including its contractors, and have been impressed by all of them. Whether it's the team member who scrutinizes lease applicants and puts excellent tenants in my properties, or the team member who inspects and videotapes the condition of my properties before and after a tenancy to ensure that I'm not charged for tenant-caused damage, or the team member who smartly responds to a tenant request for a repair, or the photographer and the Photoshop masters who make my properties look gorgeous online (and generate above-market rents), there isn't a single person at Welcome Home or among its contractors that I don't hold in high regard. On a personal note, Welcome Home gives me peace of mind that when I pass on, my wife won't be burdened with all of the work and hard decisions that our rental properties require. Welcome Home will continue to manage them, even to the extent of providing my wife with annual tax statements she will only need to mail to our accountant. Preparing such statements is something Welcome Home does for us now. It's included in their host of property management services. How wonderful is that! Welcome Home is not the first property management company that I've hired in Reno, but it will certainly be the last. I cannot imagine how a property manager could improve upon the services offered by Welcome Home, and I'm a ridiculously finicky person. Back to Erika Lamb as a real estate broker. I've been very fortunate. I've owned real estate in Panama, Costa Rica, Pasadena, Altadena, South Pasadena, San Francisco and Reno. In Reno, I've owned no fewer than a dozen houses, townhomes and condos. Before listing a property in each of the above-mentioned markets I spent many hours identifying some of their best real estate agents and/or brokers and I'd give none of them a grade below B+ in hindsight. That said, Erika stands head and shoulders above the rest as representative for the buyer or the seller. I'd love to include the many examples of why I think so highly of Erika as a broker--and I had written the examples--but to my dismay I just now discovered that Yelp limits the length of reviews posted here and I exceeded the limit by about 900 words. You may find the rest of my testimonial at Welcome Home's website.

Avoid This Property Management Company - Dishonest and Aggressive…read moreI would strongly advise against renting from this property management company. Our experience was incredibly frustrating and ultimately felt like we were being taken advantage of. We were charged $250 for a pipe repair without ever being contacted, consulted, or quoted for the work. When we tried to schedule a meeting to discuss the charge, they refused to meet, ignored our calls, and eventually threatened us with eviction unless we paid. We were forced to pay for something we had no opportunity to approve or dispute. When we moved out, we gave more than 30 days' notice, professionally cleaned the carpets and the home, and even touched up the walls. Despite this, they withheld $2,100 of our security deposit. Their breakdown included: * $300 for drywall repair (not previously mentioned or shown to us) * $1,100 for painting the entire house (even though we left it in great condition) * A charge to replace a lightbulb they falsely claimed was out * $260 for cleaning (even though we had the home professionally cleaned) Throughout the process, this company was unresponsive, evasive, and became aggressive when we questioned the charges. It was clear they had no intention of communicating fairly or ethically. They do not treat tenants with respect and seem to rely on intimidation and avoidance to force compliance. This company took advantage of us and treated us dishonestly. Renters, beware--they will take your money and ignore your concerns.

Needs to return calls and follow thru with promises. Or…read moreis too busy for new business.

John is an AMAZING realtor. He was so detail oriented, very patient with us being first time…read morehomeowners, and was always so available. We are so fortunate to have found the right realtor!!!

I did business with Alicia for 9 years before she started Mountain Management and continue to do…read morebusiness with her. It is a blessing that I found her. She is very dependable and thorough, which when having a property manager is 100 % of the utmost importance! I honestly cannot speak more highly of her than wanting to give her 100+ gold stars.

Thank you property management for your honesty. I had a few property through other known…read moremanagements in the area of Reno an mountain management discovered tenants where being charged more then I had originally asked.. thank you for everything. I highly recommend. There are excellent.

Holly and Jim run Mountain High Property and this management company goes above and beyond for…read moretheir clients. They take care of everything and charge less then many management companies. Their goal is to personally take care and have relationships with each owner. I defintely recommend Mountain High Property to my clients.

From the owner: Second Home Care Shared Ownership Managementread more

Unfortunately, this real estate transaction will go down as one of the worst if not the worst…read moreinteractions we have had with real estate agents. Mike Codman is untrustworthy and a liar. He tried going behind our backs to acquire a pool table he took upon himself to write into the deal without our knowledge with the intent to keep the item, poorly represented us throughout the deal and the kicker was not paying us monies he blatantly agreed to resulting in a small claims case which resulted in our favor as he is once again-A LIAR! Stay as far away as possible from this guy if you're looking for a smooth transparent transaction. His broker isn't any better as he backs his agents whether they are in the wrong or not.

We worked with Sally Small at Sierra Nevada Properties for both property management and our recent…read morehome purchase. Sally was always professional and organized, which helped make the home-buying process much less stressful. She connected us with helpful service providers, and we appreciated her recommendations. There was a lot of paperwork involved, and at times we felt a bit overwhelmed, but Sally was patient and explained everything thoroughly. Thanks to her guidance, we were able to close on our home a week early. Overall, we had a positive experience and would recommend Sally to others looking for a knowledgeable and supportive real estate agent.

OMG!!! I fixed a fence and agreed to split costs with neighbor. My place and theirs are rentals…read more Jodi said split, then when time to settle they want w-9 to 1099 me. I rebuilt the fence for thousands less that it would cost. I helped them out then collecting what they agreed to pay is such a hassle. She called me and ranted then when I wanted to rebut her comments she hung up. Total joke.To get return calls takes a week or longer. BEWARE, seriously BEWARE of this place! Lack of business sense was astonishing.

sorry ass slumlords they will up your rent every year without making the home worth what your…read morepaying for they will move you in to floors that are 5 plus years old when you move in when you move out 5 years later they then want to charge you to replace floors when they already needed replacing also when you move out there gonna decide to replace shitty windows you moved in with that also never kept your heat in and there gonna charge you there a fucking joke

I NEVER DO THIS. if you can avoid Donna Harkins, I would do so. RUDE and unprofessional. this was…read morethe condition of my house moving out and they gave me $413 dollars of my $1700 deposit stating the house especially the refrigerator was dirty. clearly my video shows differently. Never will I ever use PMI Reno and I advise you to do the same.

I have never had a rental company gouge me for all their frivoulous "fees" as much as this place…read moredid. I would not recommend renting with them unless you are prepared to pay a couple hundred more than the listed rent.

I fired them, They did find good tenants. They charged me for things that they did not do. the…read morefinal straw was they charged me $1000 and told me that a tenant the had moved out 3 months earlier had taken them to small claims court and won $1000. I requested the paperwork, they then told me that it was settled in mediation, once again, I asked for the paperwork, they then told me it was scheduled for mediation, then they told me it was for land scaping I requested, I do the landscaping myself. They then returned the $1000 and $80 for garage door openers I bought and programed myself, and $60 for turning on the sprinkler system that the tenant turned on him self. They were supposed to do an inspection every 6 months, they did not.

Unacceptable Living Conditions and Poor Communication at Shoenberger and Shoenberger…read more Here's a taste of what we endured during our stay: Mold: Our apartment became infested with black mold, causing respiratory problems for both me and my partner. Despite repeated urgent requests, it took Shoenberger and Shoenberger months to even attempt a fix. The initial attempt, using only bleach, proved ineffective, and the mold returned even worse. Even after further delays, they only addressed the issue in a single area, leaving the rest of the apartment a health hazard. Flooding: We experienced two flooding incidents in our apartment. The first, caused by a faulty toilet, transformed our hallway and living room into a soaked mess, completely into the floorboards. Shoenberger and Shoenberger failed to replace the carpet, even though it was saturated. It wasn't until a second flood, caused by their failure to replace a malfunctioning washing machine, that they finally addressed the damaged carpet The Manager and the Office: Communication with the property management office, particularly regarding maintenance requests, was consistently slow and frustrating. Our concerns were not addressed promptly or professionally. We also found our interaction with Nancy to be frustrating and not up to the standards we expect. We did not feel our concerns were addressed in a welcoming manner. Nancy, the manager, sent us rude emails in response to this review insisting that my factual experience was a lie. Also stating things such as, "If you had a horrible experience, the whole four years, but didn't vacate till now?", even though there was a housing crisis. If we had the ability to pack up and move, we would have. Furthermore, several service technicians we interacted with expressed their own dissatisfaction with internal communication practices at the office, suggesting a systemic problem. Personally, I would advise steering clear of Shoenberger and Shoenberger. Finding a responsive and well-maintained property is crucial. The delays and communication challenges caused significant inconvenience and frustration. Potential tenants should absolutely consider these factors before signing a lease with this property management company. I think by also reading the other reviews, you would consider other property management companies as a first choice.