Only giving this gallery a 1 star because -10 is not an option. We purchased four pieces from Lund and had them shipped. When the shipment finally came, one of the paintings did not even fit in the frame they had chosen to use for framing. It was unframed when we purchased it and we mistakenly asked them to choose a frame. The other was delineating from the backing it was adhered to. We sent these back choosing to not keep the delineated piece and asked the other be framed correctly. A couple of months passed and Debbie Lund finally contacted us and said the painting was ready to be shipped again, with a photo of the "new" frame. it was the same frame they had sent the first time.
We then asked for a refund, "they do not give refunds" according to Debbie Lund. She then sent a photo of a receipt we supposedly signed with a notice of their no refund policy in small print which was below a signature line. Trouble is, she blacked out the signature line with a sharpie which had NO signature. One of their artists was manning the shop at the time and upon purchasing the art, we received no receipt at all. He said he would text it after he added it all up since the pieces were from different artists and he was alone. Debbie Lund tried to hide the fact this was never relayed to us and never signed by us. We spent $10,900 on the damaged art.
We tried to get a refund from her for months and months and months and she totally refused a refund and refused to take ANY responsibility for this. She insisted we could only receive store credit.
In order to not lose money, we said we would take the credit. She then sent pictures of the current art she had in stock and we choose, sight unseen, two pieces ONLY to try and not lose the $10,900. The pieces arrived and we hated them and would never have them in our home. They have been crated and sitting in our garage ever since. She still owes us $4100.00, still refuses to give a refund and refuses to take back the art we purchased, site unseen, which we hate.
if you think about doing business with the Lund Gallery, do so at your own risk. we now have an attorney involved and are filing a lawsuit. read more