The support and kindness that comes with our therapist, David, is outstanding! HIS wisdom brings to my life many new ways of dealing with pain and uncomfortable situations. I am really pleased that Luna is able to provide in-home therapy. Many thanks!!! read more

I went to Luna's website because I wanted to find out whether they accepted my insurance. The form first asked for my name and email address, then my address, and then moved onto another page asking for my date of birth. At that point, I felt uncomfortable giving that much personal information just to find out whether they accepted my insurance, so I went backwards on the form and did not submit it as I didn't want to keep giving personal information. I closed out of the page. What concerned me was that Luna apparently retained the information I had entered anyway. Even though I never completed or submitted the form, I received an email, text messages, and a phone call the next day. Their email said they noticed I had "started booking" and encouraged me to "resume booking," while their text said they were contacting me to schedule my in-home physical therapist and a patient registration call asked me to call back. I eventually had to unsubscribe from the email. I later contacted Luna directly because all I wanted to know was whether they accepted my insurance. I was told they couldn't tell me without creating a profile for me and collecting my personal information including DOB etc . That felt like far too much information to provide just to find out whether they participate with a particular insurance plan. The person I spoke with on the phone was also rude, so it made me hesitant and I decided not to use Luna. My biggest concern was that information I entered into an unfinished form appeared to be retained and used to contact me even though I intentionally backed out and never submitted the form. I did not expect starting an online form without completing it to result in emails, text messages, and a phone calls. The experience made me uncomfortable providing Luna with any additional personal or health information. This review is not for their PT but instead their whole booking and marketing process read more

For my post-op in-home knee replacement rehab, Luna was easy to work with from start to finish, which I really appreciated in my weakened, brain-fogged state. Dr. Anthony was excellent--experienced, skilled, professional, respectful, and great to work with. He gently "pushed" me forward, explaining the whys behind the exercises, thoroughly answering my questions and making adjustments particular to my level of ability. And he's fun and funny, making a rough experience infinitely better. read more

This has been a great experience so far. Signing up was easy and they have been very responsive. I always knew where I was in the process. The PT person I have is awesome and is making rehab manageable. read more

Neetu was assigned as my therapist. I have undergone hip replacement surgery and as part of my rehabilitation was signed up for LUNA in home physical therapy. Neetu is very knowledgeable and gentle in stressing and stretching my leg. I have enjoyed a very fast recovery and am very grateful for her help and expertise. read more

Quoted a reasonable cash pay rate but then charged me a high rate. They had terrible customer service and made it very difficult for me to get my issue resolved. The therapist was great, but unfortunately the administrative / billing issues are too painful. Stay away! read more

Ashley is the best! Very knowledgeable and kind it is easy to schedule appointments , he can help with a wide range of issues

My physiotherapist is excellent. My recent knee replacement is progressing well thanks in no small measure to the care that he has provided since our first appointment. read more

I met with Shana Townsend, the physical therapist specializing in vertigo and migraines. Shana is a great therapist, very knowledgeable, and easy to talk to. She explains situations and the exercises she suggested very well. I highly recommend her. read more

They repeatedly put us on the broadcast list and no one ever picks us up and no one ever comes for in home PT. They have been 100% worthless. read more

When you're already in pain getting to a physical therapy place can be difficult. Having a physical therapist come to your home relieves all that stress. It's like a friend has come over to help you. read more

I would not recommend this place. They do fraudulent billing and create a bureaucratic nightmare for you to get treatment. The customer service is spotty - sometimes atrocious. I agree with the reviewer Brandon Z about how hard it is to get treatment, get scheduled, intaked etc. read more

If you need in-home physical therapy, I highly recommend Luna. The therapist they sent me was wonderful - skilled, professional, supportive, and great to work with. Their app is easy to use, and includes a function that compiles all the exercises prescribed by your therapist, walks you through them with videos, and does all the timing and counting reps for you, so you can focus on doing the movements in the proper form. read more

Antonio Fields is the absolute best. He's so very knowledgeable and helpful / able to find the root of the problem behind my various aches. He's helped evaluate my home office set up for posture issues. Very importantly worked with me to develop a good exercise routine that specifically fit with my own lifestyle and in locations that worked for me (vs just a standard list of exercises). This has been such a difference than most physical therapist. Please ask directly for Antonio as he is really excellent and experienced. read more

Impossible to schedule with. I've sent in over 10 help tickets, and called over 10 times. I keep getting the run around. They claim can't bill my insurance, but then they send me an approval email on the insurance, then when I call they said that was sent erroneously. It would've been less work to get licensed as a physical therapist myself than to schedule with these people. read more

I had knee replacement last year. My therapist was excellent. My issue with Luna is their very non-transparent billing practices. They sneak in a "concierge" charge for EVERY visit (in my case $7). This is supposedly to cover using their app. Interestingly, you are forced to use their app to schedule appts and for your therapist to re-schedule, etc. The charges are not covered by insurance (for obvious reasons). When I complained to their customer service they just went ahead an charged my credit card on file - the costs were well over $300. Never again!! read more

Very knowledgeable and attentive physical therapist - Travis. He is very cordial, comes with years of experience and makes sure that all the tasks that he gives me are working for me. I can see the improvement already. I am very grateful. read more

My experience with Luna has been amazing! I love that Luna PT comes to my home so I don't have to go to a physical location 2-3x/week. My PT Nikita is very professional, encouraging & kind. She's extremely knowledgeable & uses multiple modalities to help my painful spinal conditions while constantly checking in with me to ensure I'm comfortable. She gives practical exercises which are easy to do at home, no equipment needed. The Luna app has all your appointments, recommended exercises uploaded so you can refer to them & ability to message your therapist/other departments like records, billing, etc. Only downside is in the SF Bay Area, Luna is booked 1+ month out, which isn't practical when needing to start PT right away. They offer a "broadcast list" where therapists can pick up your case sooner, which happened to work out for me-ask the booking representative if they can't offer you an initial appointment within your needed time frame. I would take away a star for this logistic, but overall my experience after 5 in home sessions has been great! read more

Luna made it possible for me to go back to PT. I put it off, in pain, for a long time because I couldn't sacrifice the drive time in the middle of the work day. My excellent PT coming to the house made it possible for me to use my lunch break during work from home to squeeze in the care. read more

Very satisfied with the therapist - he is reliable, knowledgeable and has been very helpful with my recovery from surgery. Scheduling and billing through Luna has been smooth. I would use this company for all my PT in the future. read more

excellent therapist. he patient, knowledgeable, had me doing a whole range of exercises, on time and encouraging.

I am very happy with the treatment. Mahima is very thorough and helpful. She takes the time to determine the best way to approach what you need. read more

Everything went great! The great care and knowledge that the therapist has is good. It is very helpful to my mom

Was skeptical about an in-home PT but hurt my right leg and not able to drive. I was told I could get an appt within 48hrs, otherwise I would not have wasted time on the intake process. I was also told that they accepted my insurance, out of network and that the copay would be $40. What a bargain for concierge service, I thought. They could not get me scheduled for like two weeks which defeated the purpose. I have health insurance with PT coverage, I just needed someone to come to me, and right away. When I pushed back they suddenly found somebody within a few days. Ok, I'll wait. I then get an email confirmation saying the copay would be $125. Now what happened to the $40? But still, convenience, I thought. With an appt scheduled for Tuesday, they called me today (Sunday) and asked "do you want to cancel your appt?" I told them that I did not. They said they had a note that I wanted to cancel....what? Then said that the therapist had a conflict and wanted to move the appt to Friday. So, that was the real reason for the call, right, no note that I was requesting a cancellation???? What, again? If I wanted to wait a week to get seen by a PT, I could have just gone through my insurance and scheduled an appt in a PT office. The idea was convenience and urgency. So yes, Luna - I do want to cancel. read more

Luna organization is very unprofessional, misleading, and useless. Do not waste your time and money. I waited a month to get a PT scheduled for my mother after a fall, and now they tell me they are dropping her because they have no therapists. They knew this a month ago and strung her along. Trying to talk to customer service is impossible; a manager should call me back, but they never do. Use at your own risk. Maybe you'll be lucky, but I am not. Now I have wasted a month of my mom's time that should have been spent getting PT, and I've spent hours trying to follow up with them. They will quickly answer your call to get you started, but then nothing happens. read more

When my doctor recommended Luna PT to me and I read about it, it seemed too good to be true. And unfortunately it was. I got set up quickly which was great but after waiting two weeks never got assigned a therapist. I'm in the Bay Area on the peninsula so I'm not sure why there wasn't anyone available. I'm disappointed, but luckily have secured a local PT instead. read more

I have had 2 in-home visits with PT Ray Hernando. Absolutely outstanding experiences. Ray is excellent-knowledgeable, professional, punctual. He utilized my home gym today to add some exercises. Not sure if in need outpatient PT at this point and may just stick with Ray and Luna. Highly recommend. read more

Desiree Saylor Harguess is the best physical therapist I have ever worked with, and I've been injured a lot and had to do all kinds of PT. She's incredibly patient, kind, and generous with her technical knowledge and positive attitude. She made me feel really motivated to continue to work towards healing my ankle and knee pain, and Lyme disease issues. She would always come back with new research and expertise to share with me, and various therapy tools and exercises to try. She actually made it fun, which is super rare. I'd recommend her services to anyone who needs physical therapy support from a doctor with an excellent bedside manner. I graduated from treatment today and I'm sooo much better - but also sad because I'll miss her!!! read more

Luna Physical Therapy - image of the text "healing" - Physical Therapy Near Me

With very little explanation and no willingness to find a better solution, the folks at Luna let me that there were no therapists available for my dad... in the center of Los Angeles. After two hours of "due diligence" our request was cancelled and we were told there are no therapists available. I find this incredibly hard to believe. I would like some more empathy and transparency here. This is a great service if it worked, but bouncing a patient with no good reason is not so great. read more

Horrible experience. They registered me assuring I would be assigned a therapist within a week for a first appointment. I waited a month and there were no therapist matches whatsoever. I think saying they accept insurance is a scam. Strongly suggest you look elsewhere. read more

This person, Anthony D - he saw my father once and decided that he would drop him after scheduling two more appointments because I asked to change his schedule. I would not recommend this firm which doesn't really care about patients and especially A Davis. They're horrible. Stay away.! read more

My surgery is tomorrow and Luna just canceled me! I called Luna to set up physical therapy two weeks ago. I asked for one of two specific therapists to start on December 29.(Two days after my hip replacement surgery). I was told that Luna would call me back. They did not. I called them back. They said they had not heard back from either therapist. They said they would escalate to a supervisor. Again, no callback. I called a third time. This time a pleasant and competent person informed me that they should have tried to find me another therapist if neither of the two I requested were available. She assured me that they would have someone for me by December 29. I just received a text message from Luna saying they didn't have a therapist for me and so they have removme from their schedule. I need therapy to begin in three days and I've just been hung out to dry. It's of upmost importance that physical therapy begin immediately after surgery or the recovery will not go well. The level of incompetence and lack of caring on the part of Luna is unconscionable. read more

Luna is wonderful. Phone is answered quickly. Agents speak English. It is a plus. Reminders are sent out for our appts. PT coming to me is a real plus because I am no longer able to drive. My therapist is Sam and he is excellent! read more

Called Luna for my tennis elbow. Scheduling was a breeze. They accepted my insurance and verified my benefits so I knew how much each visit would be. My therapist was excellent - on time, friendly, and results oriented. Thanks to Luna, I'll be back on the court in no time. read more

I really like Luna , never knew something like in home physical therapy exists. My therapist is very nice, also enjoy doing therapy at my home, do not have to go anywhere. read more

On On-time, Friendly PT, gives movements to be done at home between sessions, and leaves me feeling light and free of strain. Look forward to her arrival read more

While this is a great concept, the execution is terrible. You are matched with a PT without knowing their availability in advance, but are told you schedule following sessions directly with the clinician. The first time in May, the original provider quit after four sessions. It took almost two weeks to get another, and he was only available after his day job on the evening when I'm normally cooking dinner for my family. Second round in November no better. First sessionfound out the clinician only works for Luna 1xa week, when I'm supposed to do 2x. It took me two weeks to get the first session so I went with him. He quit right after Christmas, and Luna says he should have contacted me. I found out when he missed a session that Luna had set and confirmed. In short, Luna offers the platform and billing, checks credentials, but that's it. It is total gig economy service with no management. If you don't mind having little control over when you get appointments, with whom, with no follow up when someone quits and you have to start all over with another provider...Luna is for you. read more

They're the worst with scheduling. My son had hip replacement and they canceled appointments so many times that we ended up in outside therapy. I just had total knee replacement and my surgeon sent me to Luna and same thing happened. They cancelled two appointments and that was it for me. I went with Hoag at Home. read more

The therapist showed up with out any knowledge of my horrible injury, stating " i only see you have stiffness in your legs"-?????? I already had a full Luna treatment with another therapist one year ago and the new therapist had no idea. She basically came to my house with blindfolds not knowing anything about my severe injury. Stiffness???? First time I used Luna was outstanding, however the second time was below standard of care, very sloppy work and rude phone representatives. read more

There is no reason that it should be this difficult to schedule an appointment but the people at Luna (what I've come to believe is a fake company) make it virtually impossible. they will leave you messages and emails every day asking if you need to set an appointment but they will not actually set one!! it is maddening. read more