1. Lumsden State Farm

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St. Louis, MO

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Lumsden State Farm

5.0 (1 review)
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Services - Lumsden State Farm

Car and truck insurance

Homeowner or property

Life insurance

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6 years ago

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Allstate Insurance Agent : Stephen Kuhn

Allstate Insurance Agent : Stephen Kuhn

(2 reviews)

TL:DR Feel free to get all but not from Stephen Kuhn. Stephen Kuhn has no brain. Him and his staff…read morecan't figure out the resolution to basic problems with all of the clues in front of them and once presented to me with all of the information, I figured out the issue. Stephen proceeds to blame me for him and his staff's incompetence when it is their job to figure out why there's an issue so I have a seamless insurance experience. I had 3 policies and 2 would get taken out of my account just fine and for some reason the renters always had trouble. Him and his staff who have all of the information could not figure it out when I did it in 5 seconds. All I knew was 2 would work and one wouldn't. As soon as Stephen stopped throwing a fit for 2 seconds, he read out what he saw on his end and I saw the Debit (not credit as Stephen states but he's not bright as we can see) had just expired. Stephen could not figure that out. They never even tried to look at payment method and if that was an issue. They just stopped calling me to get the payment, sent me an email and sent me to collections for $27. I have been paying thousands of dollars for years and this is how they treat customers here. Any bill company, if the payment method you have on file expires they call and ask for a new/updated one. That's pretty standard practice. Maybe they are just lazy and are there to collect an easy check. He looks lazy and that culture just seeps out into his staff. I have no issues with Allstate as an institution and they have gotten any issues handled for me as far as accidents and break-ins went. Get Allstate just not from Stephen Kuhn. I spoke with corporate and they should be reaching out to him soon. Look at my past reviews. 99% are 5 star, detailed glowing praise of the establishment. I travel all across this great country, hundreds of businesses and this man is the worst business owner I have ever had the displeasure of speaking with. 1.7 million views. That's how bad this man and his staff are that their job.

Allstate is a great insurance company , however this agent does not explain the policy and go over…read morewhat your paying for. Had to email him several times over billing and was misled and treated poorly. He wanted to go tit for tat instead of help me with my policy problems. He didn't even care to lose a customer. I had to make a switch to another company and agent that cares enough to provide excellent customer service. This agent acts like your bothering him if you have questions about your policy.

Lumsden State Farm - autoinsurance - Updated October 2026

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