I am pleased to share my experience with Soltren Construction. I worked with Luis Soltren (Junior) for installation of rolling hurricane shutters. The very first thing that stood out about Luis was his timely response. So many contractors never even contact you back, or if they do, they take days or weeks. Luis is not like the others. He responded quickly to my initial contact, and quickly with a quote once he came and did his survey.
Luis also has excellent communication skills. Throughout the process Luis always communicated well. If traffic was heavy, he let me know he was running late BEFORE his expected arrival time. He kept me in the loop on the shipment of the shutters, the installation schedule, and all other aspects of the job. He never left me wondering what was happening or when. Every day before he left, he did a quick summary of what would happen next. It was totally different than most other contractors I've had here. I never felt forgotten. Beyond being professional in his communication, Luis is very polite, courteous, and personable.
Luis was punctual and timely. He never missed a day because he was off surfing or just didn't feel like working. He showed up every day he said he would, and worked with me on days I couldn't be home, or where he had some other commitment. For anyone who's been here a while, you know how hard it can be to even get someone to show up. It was refreshing and appreciated not to have that experience with Soltren Construction.
Once on site, Luis set up his equipment and got to work. Having spent years in the construction trade and two decades in the military, I can tell you the Luis knows his business. His work was meticulously thought out and performed. Most tradesmen I feel the need to watch closely so they don't cut corners and/or do shoddy work. After watching Luis do the first two windows, I felt perfectly comfortable moving on and doing my own projects while he worked. He did the work with the care and attention I imagine he uses on his own house, particularly with little details that are often overlooked. I really appreciated that.
Perhaps one of the best things for me was that Luis was very neat and clean in his work and work space. He cleaned up his work area every single day, never leaving a mess or piles of sawdust. He hauled away his own garbage every day. When he needed to work in the house he always carefully covered surrounding areas with plastic, and always left things as neat and clean as he found them. (Sometimes more so!) Again, he treated our house like it was his own with the level of care he showed.
In short, I couldn't be happier with the experience, with the shutters, or Soltren Construction. Luis Soltren is a consummate professional and I'd happily hire him again. read more
