If I could give 0 STARS I WOULD! Let me start by saying Lucy, I have never met someone in the real estate business who could be more unprofessional. I went to ask about a property, came in, put the $20 required deposit to take the key and check the place out. I returned, took a rental app and came back at a later time. Before going back to turn the application in, I called Lucy to let her know I was on my way to drop it off. She says, okay, but I'll only be there until 3:30pm so if I come in later, just to give it to someone else. Well on my way there, I ran into a traffic problem so I missed her, but that was okay, so I dealt with a different person, who briefly reviewed my app. He looks at what property I was applying for and immediately tells me that the property had already been rented the day prior. WHAT?! I just talked to Lucy about 45 minutes ago, how can that be? Why didn't she mention that? Why did she allow me to come to the office? I was so frustrated, I asked for my app back quickly. I kept my cool and left. I can't blame the entire office, however, the two other people who were in the office that were aware of the situation, did not even care to apologize for their employees' mistake. COMPLETELY UNPROFESSIONAL! I just hope no future prospect/tenant goes through this. I didn't even receive a call back from Lucy. It has been 2 weeks already!
My message for Lucy,
If you can not fulfill your duties as a real estate agent, I would quit now. You are unprofessional and unfortunately you will go nowhere with that type of work ethic. Customer retention is vital for a real estate company and I can tell you now, I will never be a customer in your establishment. I know mistakes happen, but you haven't tried correcting your mistake. It is a dog-eat - dog-world out here. Survival of the fittest. read more