On the way to Phoenix from Tyler, TX. My oil light came on telling me it was time for a change…read more First thing the next morning I headed to Rapid Oil Change. Very impressive! Zach and his team took care of me right away. Every one was very respectful and knowledgeable. The oil change only took 10 minutes including a tire check, air filter check and a slew of other preventative maintenance deeds. Thanks everyone! Rapid Oil Change is highly recommended.

I usually love this place. But today's experience was horrible. All staff is new from when I came…read morelast which was fine. I came for an oil change and inspection today and it was such a hassle. The manager was super rude basically calling me dumb over something that wasn't even a thing Got charged for something that I didn't approve or say it was okay todo. Won't be returning anymore.

never come to this location You may be skipped if they don't…read morewant to change your vehicles oil just to do someone else

They ran my truck (chevy Silverado turbo 2022) without oil Twice before they found out then lied to…read moreme saying they just needed to top it off then proceeded to put all the oil it needed but it started throwing white smoke out of the back and check engine came out, then they tried saying a "SENSOR" messed up because they ran it without oil 2 times a "SENSOR" then they told me the owner or boss of the shop told me to drive off with it or they can get a tow truck to tow it for me to my hotel (im from houston tx im only here for work) so i said no because they messed up my truck im not touching or driving it and they tried blaming it on me saying "we dont know if it was already messed up or it was going to mess up soon" they tried blaming the white smoke coming out of the exhaust on "condensation" but obviously it wasn't doing it before they ran it twice with no oil and the check engine light turned on after they ran it twice with no oil. The owner was trying to get me to just drive off in my truck to wash his hands until i asked for the video footage thats when they said they would submit a claim i was there from 1pm to 5:30 pm then they lied to me saying they would tow it to a chevy dealership and towed it to a 2 star rating shop but i found that out after the tow truck driver already had the truck lifted he's the one who told me about it.. they had promised me a loner vehicle so i can get by till my truck was ready then they said sorry they just closed right now you will have to wait till tomorrow like i wasn't there from 1pm-5:30 pm they had plenty of time to get it done but anyways they promised to get me one again today but i never got no call or anything so i called them and they said "sorry we cant do anything until Monday" now im stuck here in a hotel with no transportation and a risk of losing my job 8 hours away from home while my truck is in a shady 2 star shop when i had asked for it to be taken to a chevy dealer but i recorded every conversation of all the fake promises and them admitting to running my truck without oil twice and it turned the check engine on after and the white smoke happening after i have all conversations recorded as well as pictures and videos of everything from the owner telling them to tell me they cant do anything about it to lying about sending it to chevy and the loaner car and trying to ge me to drive off with it to take the responsibility from their hands.. im here in the dark i was provided with no number to call or reach out but i do not want my truck to be "fixed" or "checked" by a shady 2 star mechanic. My truck was good from factory and i want my truck to remain factory not no shady dealer magic or engine replacement so it can mess up on me a few weeks or months down the line if anyone wants the video proof and conversations please let me know i have all 4 hours and 30 minutes worth. I haven't had no call from their insurance already missed 2 days of work and no rental car from them yet

This place is great they get you in and out. I ask them to replace my air filter and they didn't…read morehave so they told me to go down the street to get it and they would replace it for free. Ouick oil change friendly service ask for Gabriel, he is awesome.

They put 3 different vehicles ahead of me and finished those plus 2 more before my oil change . The…read morelady that waited on me was very pleasant but the shop is poorly managed .

I was lined up before their opening time of 7:30AM on a Saturday. There were other vehicles there…read morealready, but one of the bays was still vacant (so I'd be first in it). I pulled up to it and waited while the employees got ready to open. They did start greeting people right at 7:30... everyone but me, that is. I thought I was in the wrong line so after about 10 mins I went to ask if I was in the wrong line. No, I wasn't... they had just overlooked me. The guy was very apologetic and true to his word, got me sorted immediately. I pulled my own car into the bay with the tech's guidance and didn't have to get out for the oil change. The tech who did the change was very polite, introduced himself before he went to work on my car. He showed me my air filter and asked if I would like it changed - of course he recommended it - and it was filthy. I drove away from there at 8:07AM. I was very pleased with the fast service, the pricing and most of all the good customer service. It was a breath of fresh air to find good customer service in Odessa.

Most unorganized oil change I've ever had. The employees walk around like they have dead lice…read morefalling off them. I will go back to double check their work. I doubt they even put the right amount of oil in my engine. I will not be back. PS... I asked the lady inside "What's the point of paying at the pulp, if I still have to come inside to get a receipt?"... Her reply, "have a nice day sir." Nobody at this location cares!

What a fantastic, easy, and friendly experience!…read more I just moved to town and came by for an inspection (TSI). Even though there were a line of cars when I arrived, I was in and out within 20 minutes - and they even fixed my undercarriage cover at no charge! From start to finish I was met by smiling, smart, and hardworking teammates. 5 STARS all the way! Fully recommend!!!

Great experience!! I got in and out! They were very polite! They did a great job! I'd go back for…read moresure. Very trustworthy.

Great Place! Great Service! I was having problems removing my wheels on my jeep, since there was no…read morelug nut wrench that fit. They adapted and fixed it for me. All is well

Great service, very helpful and fast. All over great and efficient service. The man helping was…read moresuper kind! would recommend!

Horrible and terrible experience I went there thinking I was going to spend 15 minutes getting an…read moreoil change but in reality I took more than a hour there. Their service is slow. Now the value is okay but it could be better and it's just a horrible place. They false advertisement.

They closed the customer waiting room…read more I used to come here and get some reading or needlework done in peace. Now it is stay in your car, pull up, put the hood up, etc. I haven't wanted to be involved in the process since I was about 4. I guess they maybe have to hire one less person to pull cars up and open hoods but they lost this customer

2001 Toyota Tundra: READ ME FIRST BEFORE GOING: I see a lot of negative reviews here. Let me tell…read moreyou my experience. I have a Tundra that needed an alignment done. They promptly did the alignment the same day and called me. Here is where it gets good, 2 days later my lower ball joint and lower control arm bushings were bad. They had not noticed this before the alignment or during. I called them up at 7a.m. and Carlos/Edward had my truck towed back to their shop on their dime. Fixed the issues and I was on my merry way. I give them 5 stars and highly recommend you see them. This is my opinion and before reading bad reviews, make your own decision. They were willing and able to work with me. The only bad thing, is they are busy and you might wait a few mins on phone, other than that, I didn't pay for a phone call conversation, I paid for the service! PROPS TO THESE GUYS!!!!!!!!!!!!!!!! CH

I got an engine with a 3 year warranty or 100 thousand miles. About 2 years ago and they said I…read morehave full coverage on the engine and when I took it back to them to have it fixed because they gave me a bad engine and they are now adding in certain details on why they can't replace my engine. It has been sitting at their shop for two months just for them to tell me that bullshit. Excuse the language, but that's all they do there. They don't do nothing but hold onto your vehicle and up charge you for things that they promised you. Don't go there you will be back in 2 months for the same problem. They don't fix anything right. And to top it off they left my truck unlocked and in a spot where cameras can't see and then it got stolen out their lot. all they said was " someone had to be workin on it before we got here or when we weren't looking" of course you weren't looking because it was your people Who stole the truck because Yall can't hold up the end of yalls own warranty.

The techs who work at this Valvoline oil change are amazing. They're professional but always…read morefriendly. They're competency makes us feel like we're getting the best care for our vehicle. We have used them several times and though they are not the closest oil change to us, we will continue to drive to use them. We went on a Sunday this last time because that was the only day we could go and even though it was a Sunday and very hot weather we were still greeted by their smiling faces.

From the owner: For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive…read morevehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Monahans.