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    Lucky 7 Market

    4.0 (1 review)

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    5 years ago

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    Total Wine & More

    Total Wine & More

    3.2
    (168 reviews)
    6.7 mi
    $$
    Budget friendly
    Family-owned & operated

    3/2/26 Awesome!!…read moreFree bottle of wine for your birthday!! Arrived!! Already knew the bottle I wanted. Went, right to it! Checkout after that and worker was kind! Only cost 16 cents! Greatness!! Good service, Great wine variety & Great rewards!! Thank you! Highly recommended!!

    I visited this store today looking for a specific product, but I couldn't find it, so I chose a…read moresimilar item and proceeded to check out. While I was paying, I asked the cashier if he knew when the product I wanted would be back in stock. He wasn't sure, so he called over another employee who appeared to be the manager. This employee had already seen me standing at the register paying for my items and waiting for them to be bagged. When he came over, instead of greeting me professionally, he abruptly asked, "What do you need?" in a rushed and unfriendly tone. As I was holding the items I had just purchased, he then asked, "Are you buying those?" When I replied yes, he immediately asked, "Where's your receipt?" At that moment, the cashier realized he had forgotten to hand me my receipt. He quickly gave it to me and explained to the manager that I had already paid for my purchase. The manager responded by saying he had seen me carrying the items and walking toward the exit, apparently assuming I hadn't paid. Being questioned like that in front of other customers was embarrassing and made me feel as though I was being treated like a shoplifter, despite having done nothing wrong. Afterward, he returned to my original question about the product I was looking for. He simply told me they no longer carried that brand. When I asked if he knew when it might be back in stock or if there was a similar alternative, he replied "no" in what came across as an annoyed and dismissive manner. He didn't make any effort to check the inventory system or offer any assistance. I understand that mistakes and misunderstandings can happen, and I appreciate that preventing theft is part of a store's responsibility. However, there's a respectful and professional way to handle those situations. Unfortunately, the way I was treated left me feeling embarrassed, judged, and unwelcome. I left the store feeling genuinely disappointed. I hope management takes this feedback seriously and reminds employees that good customer service includes treating every customer with respect and professionalism.

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    Lucky 7 Market - beer_and_wine - Updated August 2026

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