Ok let me start by saying I wanted to absolutely love this place. I like making mixed drinks for people, it's what I enjoy doing the most, so I tend to buy large quantities of items however sometimes there is problems involved so it was an error in purchase. I was not informed either that all sales are final or told that the law says such as. I've never ever ever returned a alcohol product before until now, I've never needed to. Now here's where things start to get really strange. I talked to customer service I found their number through a quick google search and asked what their return policy is and they stated " most returns have a 30 day return policy, some items have 7, if I'm ever dissatisfied with my purchase I can always make a return on any item sold by BevMo " I said ok thank you, I will be returning to the location within the next day to make my return since I'm Still within the 7 day gap. I went along and tried to return 5 bottles of alcohol which were purchased in error. Of course I was told by the cashier they don't do returns, I said I have the receipt and the bottles are unopened and untampered with, she then proceeds to call a manager and he helped me at a different register. I wait on the manager and he's helped me before in the past on my last visit when I purchased these bottles. I explained to him the situation, he said he can't return alcohol. I told him that's not what the customer service rep said, they said if I was dissatisfied with my purchase I can return it, it also states it at the bottom of the receipt, and on their online store website. Clearly stating "all BevMo products" so in the back of my mind I'm thinking there's no way he can't accept the return, I'm following their company policy, if they couldn't make the returns they need to state it plain as day. Of course I was firm on getting my refund the manager luckily was nice enough to approve a refund he said only this time he will accept the refund. He wrote down my ID number, which I'm sure will be kept on file now at that location as someone who's made a return, he told me what he did was illegal. I apologized to him but this is not stated anywhere in their policy. I looked around a bit before leaving then he came back to talk to me saying if he was the one who helped me during my last visit. I replied yes he was, he stated that he could have sworn he told me there were no refunds. I told him no, he didn't. My fiancé was with me at the time, she also told me that he never said such a thing. He insisted he did but to each their own I suppose. So long story short my refund was indeed approved however what I wanna know is why? Why are they firm on not approving refunds and then say it's against the law. Even most people I know who sell alcohol have never heard of this law. I've asked around and no ones heard of it. I looked it up and found there is a law, but it's a yes and no law. It states that I cannot make the return of alcohol opened or closed etc. unless the item was purchased in error or contaminated. Ok so I wasn't wrong then as the items were technically purchased in error. However if there is such a law that basically says screw the customer they get what they pay for then why did the system allow the refund. Shouldn't it have locked them out of the system entirely preventing him from issuing a refund to begin with? It should have denied it no matter what if they really cannot accept refunds. I will be holding onto my refund receipt just in case but if they try to get me in trouble I'm the end I'll have proof that the refund was approved by a manager meaning I'm not the only party involved in this exchange, others will be involved as well. But I have lawyers, so if anything happens I'll fight back with a solid case. Hopefully it doesn't escalate to such a thing and we just go about our lives as normal and they just forget the return, but in any case I don't think I'll be coming back again after this experience, it's not worth the hassle and Probably dirty looks from workers etc who may even refuse to help me entirely. Some people are petty and hold grudges over literally nothing. In any case if this place didn't sell blue curacao I wouldn't have even heard of this place or came her at all. It's mainly the only reason I stepped foot in this establishment. But never again, not after this. I hope they read these reviews so they know what's happened and my thoughts on it as well. So remember if the law was broken we were both involved and it was approved by management so if this escalates beyond us then be ready with lawyers on standby. read more