Bad quality shoes and extremely arrogant service!!!
I bought new shoes from the store on Neue Schönhauserstrasse. I used the shoes two days and noticed that leather is coming off from the soles in pieces and the soles look awful.
I stopped by to the store on Bergmannstrasse and told what has happened. The shop attendant did not even apologize but just told me that I have to take my shoes to shoemaker immediately, so that the soles can be repaired. I was so amazed by this "service" that I could not even argue back.
I understand that shoes do not last forever and that they should be taken to shoemaker from time to time but after using them for two days this should not be the case. I paid 130 euros (original price 195 euros) for these shoes so I would not expect them to be top quality but I would not either expect to pay even that amount for the shoes that I need to take to shoemaker immediately.
I wrote a letter to complain and asked to get some kind of compensation since the price and the quality of the shoes did not really meet. Still I did not got any apologies but only a firm order to bring the shoes with the bill to the shop on Neue Schönhauser for repair.
Unfortunately I was not able to do that since I was travelling back already on the same say.
I still do not quite understand why I did not got this information from the store on Bergmannstrasse, so I would still had time to act accordingly. I asked why I did not get this information before and got a rude answer "it will not cost so much to get a rubbersole from a shoemaker!".
Well, back home I took my shoes to shoemaker. They said it is definitely not normal that brand new soles look like that. I had to pay 30 euros to correct them. All in all, I think it is extremely bad service to tell a customer that he/she should take brand new shoes to shoemaker immediately since the soles should be repaired quickly, quite unbelievable! read more