I have never written a review before, but I am compelled to write this review because of my deeply disappointing experience with this medical office and Dr. Pillon. While I understand that offices have policies in place, I believe that compassion and flexibility are important, especially when dealing with the ederly, as well as patients that are dealing with difficult circumstances.
Yesterday morning, I received a reminder call about my mother's appointment scheduled for today at 3:30 PM. The staff member asked if we had completed the bloodwork that the doctor had ordered, since that was the sole reason for the visit. I explained that, unfortunately, we had not managed to get the bloodwork done due to a series of illnesses and deaths in our family over the past six months. I requested to reschedule the appointment, as it seemed pointless to see the doctor without the necessary test results. However, I was told that rescheduling would incur a $100 cancellation fee, which I found unreasonable given our circumstances. It made no sense for the doctor to want to continue with the visit, having nothing to discuss. Although I was frustrated, I assumed the staff was simply following office protocol and hoped the doctor herself would be more understanding.
When we arrived for the appointment, we waited nearly 50 minutes past our scheduled time before seeing Dr. Pillon. Once we were finally able to see the doctor, I explained our situation to her, expecting some empathy or at least an apology. Instead, she responded, "We have policies that we follow, and if you don't like the policies, then you don't have to come to this office." I was shocked by her lack of compassion and professionalism.
Based on this experience, I would not recommend this office to anyone seeking considerate and patient-centered care. We will not be returning. read more
