1. Office is dated and drab. When you walk in, it does not have a welcoming feeling. Nothing is attractive or comfortable about the waiting room.
2. The front desk staff are flat. No showing of empathy or caring or interest except to fill out the form and take your credit card.
3. The exam rooms are also drab and have nothing to make you feel that they have your comfort in mind.
4. The Nurse Practitioners are great and Tim is a gem. However on my first visit one of the NP was not honest and did not tell me of some particular issues that had shown up on testing, even though I asked.
5. They are incredibly unorganized. When I did not see that my surgeon had the test results, I called the Urgent Care and was told by the rude front desk staff that my surgery was cancelled. When I debated with her, she said someone would call me back. She did not know anything and certainly should not have been giving me such information whether she was right or wrong, and she was wrong.
6. When someone called me back, which turned out to be the Operations Director who I think is the owner but not sure, he told me my surgery was cancelled even after I told him that the NP had told me I was clear, and he went on and told me how dangerous it would be for me to have surgery.
7. Same Director called me back five minutes later and told me, oh oh mistake, and my surgery was not cancelled. When I asked him why he just told me I would be high risk in surgery, he said there was a difference of opinion between providers but never could respond appropriately. He also is not a nurse or doctor and his LINKED IN says he has been a Medical Assistant but his education is not as any type of medical provider.
8. The next day when I did not receive my email that I had asked for, the Office Manager argued with me and would not re-email me the reports I wanted, and told me to come in and get what I wanted. She refused to help me by sending me the email again and while I can barely walk, she told me to come in and get it.
I expect a higher level of care and compassion, and of course professionalism and competency. I would never return to Lake Regional Care in Mount Dora and am considering other steps to ensure others do not get the same poor level of communication and response and emotional torture. It was truly shameful. read more
