I have been using Infinity Car Wash for months. I only use the Self Wash bay. Today was a typical…read morevisit to clean the car. During the foam brush phase, the soap coming out was dark blue... that was new. I thought it was a summer, deep clean formula. I brushed and washed the car. During the wash, my hands were stained blue. This has not happened before, and I have used the self-wash bay at least ten times with the foam brush. I finished washing the car and noticed blue spots on my shoes and legs, plus blue hands. I tried to clean it off with water and soap, but very little came off. I went over to the attendant, who was swearing at his co-worker. I explained and showed him my blue hands, and he asked what the problem was. I told him this has never happened before. He was dismissive and frankly a jerk. He said the sign in the bay warns that some staining may happen. I showed him the sign. The sign reads that the conditioner nozzle, not the brush, might stain during use. I told him I used the brush wash, not the conditioner. I was told they were the same formula... seriously?! Luckily, the owner was there, but he was also dismissive, and when I told him I was a loyal customer and that this had never happened, I asked for my money back. He was still defensive and incredulous. The attendant complained that I was aggressive, and I told both of them that I was upset at the terrible customer service and at my damn blue hands and legs. No apologies and no recognition that the brush soap ratio was incorrect. This is strong alkaline soap too. I asked for a refund and the owner acted immature about it - again showing my blue hands and asking him if this has happened before (no response). I decided to leave because they both don't care and have a zero customer service attitude. The blue dye can come off with aggressive scrubbing and baking soda. I can't recommend anyone use this car wash, especially if you self-wash.

First time here and came over because of the Yelp reviews. I usually have been to one in Concord…read morethat I give them the car and it comes out vacuumed, clean and fragrant. I am not shy about spending money for premium services. I was looking for people who assist in cleaning the auto. Perhaps it requires an appointment but I ended up just getting a very good auto wash - better than the spray only washes in other places. And the token for vacuum helped too. If the car wash offers other premium services, I would recommend they advertise them openly for newcomers to see. I came, got the car washed, used the token to vacuum, and left. Good wash overall.

Manchester, NH location left a massive crack in my windshield. There was no preexisting damage as…read morethey claimed. The person that called me to refute my claim was extremely unprofessional and said he didn't know their insurance company name. Corporate never returned my call requesting the name of their insurance company.

This is more about the Shell station. It plays ads contstantly while you are at the pumps. There is…read moreno mute/off button. I will not go back to these kind of gas stations. I really pisses me off. I am just trying to pump my gas and have a moment, and I have to listen to your stupid ads, you should at least get 25 cents off a gallon for having to put up with this crap... it is obviously affiliated with the car wash as it offer you to pay or get a discount if you do both. Serenity now!

Raymond is very knowledgeable in his profession. I don't know much about cars and things, but he…read morewas able to look at the car and assess the situation and tell me exactly what services would be best. He is honest with his prices and I don't feel taken advantage of due to lack of knowledge. I appreciated the effort he put into the work he did for me, you can tell that he enjoys what he does and has a genuine passion for the work. Ray pays attention to detail and I even noticed him go above and beyond. I have a 3 year old and she can be quite messy, so he even helped me clean her carseat too. It was really sweet. I would definitely allow for some time so that he can do his best work. If I have any car messes or catastrophes, I'm definitely coming back. He left a shining impression, not only on the car, but with me...thanks Ray!

From the owner: I am very focused on making sure my work is of the best quality. I make sure the vehicles are…read morecompletely gone through and check it over for accuracy. My goal is to make it look like the day you bought it.

Frustrating experience at first, put $6 in quarters and the machine didn't work. Normally wouldn't…read morebother over something that small, but I filled out one of their little slip forms....not expecting anything. A few days later, refund showed up in the mail. Not about the $6. It's the CUSTOMER SERVICE. In a time where most businesses ignore small issues, they actually followed through, quickly and without any hassle. That level of accountability is rare right now. Genuinely impressed!!!!

Went in for an oil change.. got an oil change. Took less than half an hour. They did try to up sell…read moreme on the cabin filter, but accepted the "no" without argument. Prices are right there on the wall so No surprises. Got a free car wash as well.

They did an awesome job detailing my car. It looks better than it did when I drove it out of the…read moredealership. This is the second time/second car we've brought here. We could not recommend them more and we will not go anywhere else!

I got the top price $24 of the choices. I still had bugs on the bumper. Also, the vacuums are not…read moreincluded with the wash. Hmmm and my card was charged $10 for vacuuming. Wow!

Used this today to clean my Jeep. Used the self wash bay. Only complaint was that it took two…read moreminutes for some reason to get the high pressure soap to kick. But other than that I will use this place again.

Vac machine took my money but the machine did not work. No attendant on property to assist. They…read morecalled back after I left a message and called me "rude" because my message was of frustration. They claim there was no attendant because it started to rain. I left there and vacuumed my car elsewhere. It wasn't raining. They lost me as a customer.

I am giving The Golden nozzle management/customer service 5 stars for contacting me and giving me…read morea refund. I still say i would not use this particular GN location unless some changes were instituted.

I was a monthly member at the Golden Nozzle in Hooksett for a couple of years and used this car…read morewash regularly. Unfortunately, I strongly believe the wash damaged my brand-new 2025 Chevy Tahoe--not once, but twice. After the first incident, I noticed a vertical crease high on the passenger side. Because a basketball hoop had fallen at my home that same week, I initially thought that might have caused it. I went through the wash again without incident, which seemed to support that theory. However, after a later visit, I drove directly to the lake and discovered the same type of vertical creasing in a different area high on the passenger side. At that point, the pattern was difficult to dismiss as a coincidence. I have filed incident reports four times. After the first report, the manager called and said she had reviewed the video and that the wash was working perfectly. I have received no response to my other three reports. My Tahoe is brand-new, and I feel sick every time I look at the damage. After years as a loyal monthly customer, I am extremely disappointed by both the damage and the lack of follow-up. I strongly recommend staying away, especially if you have a larger or newer vehicle.

Great job! Showed up on time and spent about 5 hours getting my truck refreshed! Curteous and…read morepaid attention to all the detains! Thank you!

I luckily found Moes Auto Detailing on line and near me. Moe was able to fit me in within a week of…read morecalling him. It was done so fast and my car looks amazing. It looks and smells like a brand new car. Moe did a fantastic job and I will definitely be returning when my car needs detailing. Thank you so much!

WARNING if you drive an SUV or other vehicle with a rear wiper blade, Infinity Car Wash is likely…read moreto break it at some point. Been going to Infinity for years and have never had a problem. Today, the wash bay broke my rear window washer. This is the same washing arm found on most SUVs out there, these days. The employees pointed to a sign and told me "We're not responsible, tough luck, what do you want me to do?" Well, some decent customer support/assistance would have gone a long way.

Front and back of vehicle dirty after wash on 01/04/2024. Water spots on vehicle-dirty or…read moreunfiltered water? Vacuums don't work. Blowers do not dry vehicle. Towels for wiping do not absorb water. Basically poor car wash. One star may be a gift. There has to be a better car wash.