We experienced a water loss in our home and called SERVPRO of Aitkin. They were absolutely…read morewonderful, from the office staff when I spoke with Leah "i think that was her name" to meeting with Duane and the crew at my home. Every single person was very professional and polite! The crews were all clean and there uniforms all matched. The crews worked very hard and everyone helped me through this rough process! THANK YOU SERVPRO OF AITKIN, CARLTON & W. ST.LOUIS COUNTIES for all your hard work and professional manner!

I must say, this company goes above and beyond. I received a call from our caretaker of our…read moreproperty that we had a burst pipe. I called SERVPRO of Aitkin, Carlton and W. St. Louis Counties and they were amazing on giving me information on what to do and this was a weekend! They came to our house in Cloquet on the weekend and took care of our property! Thank you for your great service and going above and beyond for us. I highly recommend this company!!

Hate to see a 1 star review when clearly Dan B. must have been a previous employee that was let go…read more I think homeowners are more interested in the work and professionalism they receive in their home. From their google reviews and the experiences I've had dealing with them, they have high expectations on their employees performance. The project managers seem to take their work seriously and expect their work to show that.

Poorly run company. They treat their customers and employees poorly. They have such a high employee…read moreturnover, the employees that start your restoration, will often times not be the same ones that finish your project. Employees get fired or quit so frequently, it's simply not a reliable company. The employee turnover can really be frustrating. These are my opinions and experiences.

I truly appreciated Damien. He made me feel secure about my decisions and he saw things that I did…read moretoo that others did not. Ive had mixed feelings about the work that was done. I had a previous review that was quite negative but I was frustrated about something. So I am editing my review. Even with the issues I have continued to tell people about them. My apologies to any employee who may have read my previous review. Yes, I would use them again. Ill be calling you Damien. :)

Dryco is an awful company. They came into my house after a flood. Someone from their crew actually…read morestole a construction light from me. From there they removed some radiators (a completely unnecessary step and one made to create more work so they can charge more money). They did not completely drain my boiler system and it resulted in my boiler being damaged costing me over $14,000. There whole deal is to try to squeeze as much out of your catastrophe as possible at your expense. I would avoid this company as much as possible.

After the big storm in Bemidji, Duane agreed to give me a free estimate on how much it would take…read moreto fix the interior of my house. After he finished all his work in the house, he tried to get me to sign a contract for him to communicate directly with insurance and complete the work but I hadn't even received the assessment from my insurance yet and told him I wanted to wait until I received it and could see what they were saying. Once I received it, I emailed him asking for the free estimate (which I never received, no quote, no scope, no nothing) so I could submit it to my insurance as I had gotten my exterior estimate completed. Radio silence, nothing. I don't like that kind of dealing and will never deal with this guy again.

We had a water line break in our home, they arrived amazingly fast and the service from their…read morepeople was great. It was a horrible day but they made it better.

The worst experience of my life. They were hired for contents inventory after a house fire. They…read morethrew away a quarter of what I had without including it in our list or taking photos. They also threw away things I asked to keep, and photos and letters that should have been set aside. Luckily, I had my own photos and spent hours and hours going through my photos, making lists and matching/numbering photos. I can't get back the personal items I asked to keep. They did not apologize or give any reason for their shoddy work. They billed us $35,000 for that incredibly unprofessional job and that's outrageous. They also billed us for things they did not do and when questioned on it, I was met with hostility. They did reduce the bills slightly after my complaints. Do not use them, it's a complete ripoff and made a traumatic experience more stressful than I could believe.

Amazing service! We were in need of flooding service over Labor Day weekend and they were able to…read moremeet the demands of our timeframe for first day of classes! Amazing customer service!!! Sarah Larson was the best representative of Servpro!!!