We have been waiting on Lowe's in to install new doors, after a month of getting a run around, we get oh sorry, you fell through the cracks. Doors were never ordered. The sales lady, Deb from Lowe's in Warsaw Indiana has proven to be incompetent. All orders cancelled. Hopefully Menards provides better customer support. read more

2 years ago i bought a "kenmore elite" refrigerator and around 6 months of owning it the water flow meter started leaking. While trying to locate the part I found out it is actually a "Daewoo" product. The part is backordered with no date of being available. Now at 2 yrs old the freezer quit working. They will not stand behind it due to being a scratch and dent purchase. 3 yrs ago I bought a Husqavarna mower that i got home and started it and the motor was knocking bad. Found out it was a return for a bad motor and the sold it again. That is 2 for LOWES and 0 for me. I will never ever buy from Lowes again. Lowes needs to act like an American company and stand behind their products read more

Went in to do some substantial shopping and was confronted with an associate that spoke very broken English and misunderstood what I needed. Walked out empty handed. Frustrating to say the least a probably won't be going back. Total waste of my time... read more

Purchased 4 major appliances. Had to have them come out to install the dryer kit I purchased because they used the old stuff there. Oven purchased as a return. Said they repaired it. Got it home. Doesn't work. They won't take it back or let me return it. Watch your installers. What's being installed. And most importantly don't buy appliances on sale. Sales people will tell you it works. Then when it doesn't they are no help. read more

My friend and I are both females in our 50's. My friend bought 15 bags of mulch and she and I had to load them in the back of her pick up truck because no one came to help after they said they were sending help. Also when we were inside the store we asked where we could find work gloves and a kneeling pad. Two different people said I don't know and were rude. read more

Jim U. went above and beyond! He was passionate, professional, and even dug through items to find exactly what we needed!

I went to Lowe's to pickup a few items that I needed.I went to pay for them there was no checkout available! Just self checkout! I figure that the price of an object also includes store personnel to take your money? I placed the items and walked out! I will shop Menard's they are willing to take your cash! This is a very poor store policy ! I will not be back! read more

Been in here a few times and it's not bad as long as I don't need help. Typically I have a hard time finding help and when I do it usually is begrudgingly given. This last time I had the pleasure of dealing with the rudest employee ever at the paint counter because I requested some help procuring a paint sample. Probably won't ever come back. read more

When I needed a new refrigerator I tried several other stores first. Lowe's had the best prices in my price range. The sales associate was a polite young man. He was able to help me find a model I liked than was in stock so it could be delivered the next day. The delivery person and his trainee called ahead and were hours earlier than I expected. They removed the old refrigerator quickly. That was a $15 charge but worth it. They got the new unit in place and assembled in about twenty minutes. Nice polite folks too. Will definitely go back next time I need a major appliance. read more

Lowe's Home Improvement - Hardware Stores Near Me - Warsaw, Indiana

Horrible service today. Waited for help. Finally had to go searching for someone. Was told after they helped with another order they would be back to help. No one ever came back. Waited 20 minutes and left read more

This is the third and last time dealing with the gray haired woman at customer service. She has given me the run around on ID, order numbers, and returns. I've had enough of being interrogated like I am thief and not a paying customer spending thousands of dollars. read more

I have always had great customer service at Lowe's. When I explain something and I clearly do not know the terminology, they listen and figure out what I need. They've saved me money by explaining how to fix something rather than replace. We purchased carpet from Lowe's and it was installed on time and they did a good job. read more

Bought a new GE washing machine that was delivered 5/26/17. On 8/3/17 it stopped working, water won't drain out. I've had 3 service techs out replaced a pump & motherboard & it still won't drain. Lowe's customer service is awful. They do not care & will not replace the unit. Currently on a 3 day waiting list while they try to find another service tech to come out. Will not shop Lowe's Warsaw, Indiana again. read more

I recently purchased three major appliances (range, microwave and refrigerator)....all Samsung. The range that was delivered is defective....so another one is ordered. The microwave is okay. The refrigerator is yet to be delivered because the "right hand doesn't know what the left hand is doing" in that store. One person says one thing and then another person says something else. The coordination with sales and communication of delivery is ATROCIOUS!!!!! I AM VERY DISAPPOINTED WITH SERVICE FROM THIS LOWES LOCATION IN WARSAW, INDIANA!!!! read more