Great place! Has everything YOU need WHEN you need it. Perry, was very and is always help ful. Oh! Did I not mention he is my uncle. He is a big wig in Lowes so you gotta love lowes. Did i mention the SMELL of this place! It is so great that I leave CRAVING MORE. Come here to see the nice fluorescent lights and they also have a big Alexa/ Okay google section to play and test loud music. 5/5. This is the Oakland community at work with my good uncle Perry being from WV.a read more

I've never had a bad experience at the Oakland, MD Lowe's but I was at the windows and doors dept ordering a window and the gentleman ahead of me was arguing with the employee that his special order door was in and he had confirmation e-mail. The employee said he could not find a door in the special orders section for him. Being quick on conversation I sympathized with the customer and asked if I could see his email in which he showed me and it said Lowe's of Oakland California. The employee got on the phone and confirmed that the customers item was in fact in Oakland CA. The customer bowed his head and said he must have ordered it from the wrong location. The moral of the story is verify where you are ordering it from. Accidents do happen- just look at some of the comments on yelp for the Oakland California Lowe's vs The Oakland MD store. They are mixed up. read more

We stopped in yesterday to pick up a few things. The store was eerily quiet with barely any customers. This is a full-size Lowe's; I don't know how it stays in business! There is so much on clearance, which is awesome. Products are well organized and aisles clear of clutter. We found what we needed, the cashier was friendly, and the overall experience was positive. Convenient location in Oakland. read more

My mother in law purchased a Bosch dishwasher in Sep 2019, that came with a $187.75 rebate. She has been trying to get this rebate since then and due to Covid shuffle they said they "lost it". She finally was told she would get it in April and it may take a few weeks but guess what!! She has still not received it and it's beyond ridiculous. It appears lowes is running a scam, I'm sure most people would have stopped it by now so they didn't have to pay it. Her next stop is the attorneys general office because it's the principle now. read more

The most cluttered and unkept Lowe's I've ever visited. Aisles are chalk full of sale items that make it almost impossible to navigate with a cart. Some displays are half stocked while others have unopened boxes of merchandise yet to be stocked. This is a failure at the top level of store management. Sad because the store is fairly new. read more

I believe the people who work in this store in Oakland MD #2800 are nothing but a bunch of crooks. They took my daughter's money to buy a washing machine and then sold it before she could pick it up. She should sue the crap out of them for selling stolen property. I was going to have them do new windows and doors for my house but not now, I wouldn't trust them to get the windows let alone do the job. They suck at everything. They need to get new management at this store because the one they have now is a joke. read more

Sat outside in the rain for 30 minutes to pick up and order that was paid for and no one was helpful they have multiple people walking around doing nothing and only one person to pull orders that doesn't know what is going on very poor wish we had a Home Depot read more

I tried to order some vanity tops and faucets at home for our house at WISP but was not successful so I ordered them at the Oakland store. From beginning to end, the Lowes at Oakland helped me! They were knowledgeable, courteous, and terrific! The order was perfect. They loaded my car! I cannot say enough good things! Thank you! read more

This Lowes is incredibly mis-managed. The staff is untrained and clueless. The management is non existent. Worst customer service. Do yourself a favor and go somewhere else. read more

We repeatedly shop this store when working on projects at our cabin in Deep Creek. We find the store to be clean, well-stocked and full of helpful employees. read more

We love the store! We always have great service and always are being asked if we need help! Brian & Kim Flanagan read more

I just called this Lowe's store regarding a delivery I had scheduled on a fridge I had purchased on the 24th. When purchased the clerk told me they were busy with deliveries and the first available date was June 3rd, but call back in a couple days to see if there are any cancellations or anyway they can get it to you sooner. So, I call and a lady answers from the delivery department (didn't get her name) with "what do you need" I asked nicely if there was any cancellations or anyway the delivery could be sooner due to me not having a fridge, and she responded with "we are super busy and that's not our problem and we don't have any sooner." Then hung up! How hard is it to be polite and say, "I'm sorry, but we don't have any sooner." That's literally all she would've had to said! If she hates her job that much she shouldn't take it out on the customer. read more

I have used Lowe's numerous times over the years to jobs ranging from flooring, garage doors, etc. on many of my renovation projects involving investment and rental properties. For the most part Lowe's has provided very good to exceptional work results. I was in need of a replacement roof on my vacation home located in Garrett County, Maryland. I happened to stop by the local Lowe's and noticed an ad for professional roofing services. The estimate was in line with other estimates so I signed a contract. The main reason I went with Lowe's was the assumption that they would do quality work. Normally if this project was closer to my home (around 200 miles away) then I would have hired roofers that I dealt with in the past. Over the years I have had approximately 14-16 roofs replaced on various properties. Lowe's in Oakland, Maryland sub-contracted the work to DAT Contracting, LLC in Grantsville, Maryland. I had my doubts from day one when they showed up on the job site. Daniel ** called me on the first day to say he needed to add more roof sheathing to the front porch because he uses 1 1/4 inch roofing nails and they would show through. I asked him why he could not use 3/4 inch nails. Secondly, I told him it is never a sound roofing practice to put sheathing on top of old sheathing. He sounded a little confused as to how I would know this! Anyway, I had my doubts. Normally my golden rule is to be on the job site while a contractor is present. Unfortunately the distance from my main home was an issue. I've learned my lesson from this job and will never let this happen again. The contractor took 3 days to complete the work. A little longer than I had thought, but not unreasonable. I arrived at the work site about a week later to inspect the work. The moment I saw the work I was completely disgusted with the quality! Here is a partial list: - Improperly laid out and/or broken shingles - Drip edges not properly installed - Nails showing through key ways on the shingles - Ridge vent not installed across entire roof ridge - Improperly installed flashing, contractor hand bent step flashing allowing shingles to stick up - Cellophane from roof shingles hanging from eaves I contacted Lowe's immediately and had them come on site. Chet ** from the Oakland store contacted the contractor and both came out to discuss. I asked the contractor if he inspected the job prior to leaving the job site. He said he did! I asked him "AND YOU WALKED AWAY FROM THIS!" He didn't answer. I gave Lowe's a list of all the issues, some which can't be repaired (i.e. misaligned shingles and drip edge). They fixed some things, but I still have broken shingles, nails in key ways, improperly installed flashing, etc. I contacted Louie ** of the Oakland, Maryland store, who told me he had inspected the repairs and they were "acceptable". At this point I am left with hiring another contractor to see if they can correct some of this mess. Every time I look at the roof I am totally disappointed with the end result and extremely disappointed that Lowe's considers the job acceptable. Also at this time I am evaluating whether I will use Lowe's for future projects unless they can assure me that you are capable of doing quality work like their ads claim. read more

absolutely the worst lowe's in the country... service pretty much a joke... of course there one of the few places in oakland. read more

I had an awful experience w/Lowes in Oakland. The bottom line is that I received zero customer service while waiting 7 months for an appliance delivery. It seems the left hand doesn't know what the right hand is doing. I suspect the reason for this is that Lowes processes are totally separate from one another and that requires that the employees fill the gaps to keep things moving along. None of their systems speak to each other . I ordered my appliances online and was notified less than 24 hrs before their scheduled delivery that they were on backorder. My expectation is that I would have learned about the backorder sooner. From there we went into: 1) months of delivery dates being pushed out to the delivery contractor - me learning of the scheduled delivery date with too little time to plan to receive it. (We did get on the same page in December. The delivery was scheduled & I was aware of the schedule. I got a call from the driver that he did not think he could make it up the hill of my road - he had his truck towed out of ditch once that day & he didn't want to chance it would end up in a ditch, again) 2) Me scheduling a delivery date with Lowes and taking a day off of work to receive delivery to learn that my delivery was not on the manifest. After I had called earlier in the week to double check everything was good to go - this happened 3 times. 3) A number of times I was told by Lowes to speak directly to the delivery contractor... & I did, even though I don't think that as customer that it is my job to manage Lowes' contractor. 4) Final straw - Delivery is scheduled for the a.m. of May 25. I receive a call from the delivery contractor telling me that my appliances are damaged (hmmmm - truck in a ditch in December, perhaps?). I ask if there is a Lowes employee around. He responds, "yes, she is standing next to me". I speak to the Lowes delivery "manager" (not sure of her title) and she informs me that once new/undamaged appliances are available they will come to my house and swap the damaged appliances for the undamaged ones. My response is, "no way. How many months would that take? 7 more? Forget it. I do not want damaged appliances brought to my house." There is more: About 30 minutes later I receive a phone call from the delivery contractor and he is close to my house & wants to make sure he has the correct directions. Why are you coming to my house - I ask. He responds, "to deliver your appliances." I explain to him I told the Lowes lady that I did not want the damaged appliances delivered to me.......and so on. Needless to say that I promptly canceled the order. I called Sears in Elkins and they were super helpful and responsive and I had new appliances in my house the next day!! It's still not over: Lowes called me (May 27th) after the order was canceled & said they needed my credit card # to refund the charges. I checked that credit card yesterday and the charges are still there - incurring late fees & interest. Another call to the credit card company - another explanation from me of what has happened - another explanation from them that Lowes will call me in 24 hrs to get my credit card # (WHAT?). I received the call from Lowes this a.m. asking for my credit card # - I explain that this is the 3rd time I gave a Lowes employee in Oakland, MD my credit card # to have the $$ refunded. This Lowes lady doesn't know what happened previously, but, she will take care of it and informs me that if I purchased Extended Warranties that I needed to call another number to request a refund (what? why, is this the first I am hearing of this?). This is the short version of my tale and it goes without saying that I was very disappointed with Lowes lack of customer service. Did I tell you that I called Sears in Elkins and they were super helpful and responsive and I had new applinaces in my house the next day!! read more

This store is one of the best I've been in!! Friendly associates, very clean and a great atmosphere!! A MUST go for this area!!!

I don't plan to visit this store ever again. Was shopping for a washer and dryer. Found staff to be not just unhelpful, but simply rude in their non-attention to a customer clearly intent on buying. read more

The Whirlpool Cabrio washer from Lowe's completely failed-but was still under warranty, which is where the nightmare began.The Lowe's warranty servicer ordered the replacement part, a major component, which came in. But can't get them out to install it, now in the 4th week of waiting. Calling the company, we're told to call the field tech directly. A dozen calls and a dozen voice mail messages to "Brian", not one of which has been returned, More frustrated calls to the company and we're directed to call "Walter",another field tech who actually answered with a very gruff "What do you want!" 4 weeks and counting...company blows us off to field techs who ignore calls or can't be bothered. Wish we could give zero stars to the Whirlpool Cabrio and especially to Lowe's worthless warranty service. read more

Contracted with Lowe's Oakland to put in a Trex deck as a replacement for my old deck in 2015. Massive screw-up - they were to handle zoning, and didn't apply for zoning until the materials had been delivered, and we found that we were only allowed to build on the old footprint, so the deck wound up 3' shorter in each direction than contracted and materials had to be returned. 2 years later, boards are warping and coming up, and Lowe's refuses to provide warranty service. Do NOT contract with Lowe's for this type of project - find a local contractor who will stand behind their work. read more

I would rather pay more for the same thing somewhere else. Hard to find someone to help (and they never offer to help). When you do finally find someone to ask for help, they act like it's an inconvenience to them. Cashiers, on the other hand, are friendly. read more