I went in looking for a ground spotlight that was solar AND battery operated to where if I wanted to, I could just change the batteries at night if they were not working and they would turn on. Like a solar optional type of thing. I walked up to the associate Shannon, and asked for help. I didn't feel like she welcomed me and wanted to help me out, she would not let me clarify what I wanted and simplified her responses and pointed out everything in a very condescending manner. I felt like she wanted to get rid of me. I asked for her name later from another associate that she said hello to just before I asked him, he looked surprised and told me "I don't remember, I'm new here, kinda new" which really felt like a lie. I walked up to her and asked for her name myself. Many of the workers here seem to talk to you like you're stupid. Trystan from the garden department on the other hand was very very helpful and very nice. I was happy to receive his service and I think Shannon and the guy with the white mustache, balding head, and glasses need to take lessons. That second star is for you Trystan, rock on. read more

We went to Lowes London to order some kitchen Cabinets. The gentleman who helped us was professional and we completed the order in 10 minutes. We paid cash and were given a copy of our order. We were informed our cabinets were to be delivered the following Monday. Monday came and no cabinets. We were told we needed to be home to receive them. We were informed that one of the cabinets had to come from the Corbin store. Thus the delay. A week later rescheduled delivery did not arrive. We were not called or informed. Then an oversized van 28 feet long arrived and tried to deliver our cabinets to our rental property instead of our home. I had heard their brakes and we realized what they were about to do. They refused to deliver our cabinets they said our driveway which is cement was too steep. We visited lowes again and were told they used a contract company and they did not have smaller trucks. The Cabinet from Corbin arrived today. But not the six other cabinets. No call. no information as to when or where the rest of our cabinets are? That same truck was on the hill across the road and again we stopped them from delivering to the wrong house not even on our property? another day tied up and waiting for our paid for order? The same contracted company which took a picture of our rental property? Apparently the contracted company is incapable of delivering our Cabinets . It seems if this contractor cannot complete their contracted delivery they need to be replaced. read more

I waited 3 weeks for the delivery. I was told I would receive compensation for having to wait, but I had to wait till my order was delivered. So I waited, and waited. First i ordered with London, ky and they canceled delivery many times, so I canceled the order and ordered with danville, ky lowes. Danville lowes delivered the wrong products. I asked for compensation since my order was finally delivered. I asked for the amount of the delivery fee, and i will take care of the discrepancy from the delivery with Danville. I was given the run around. Was told i had to wait until my entire order was correct. Was told that they cant give me more than $60 for compensation. I had to cancel my landscaping team twice, which cost me $100. Now, I am scheduling a pickup for the entire order and a refund for the entire order including delivery fee. Delivered today, after my original order on april 28th. Pickup is tomorrow. read more

I wish I could say something about their "Customer Service" but it is completely and totally nonexistent!!! Went to purchase a new drill, needed some information and some comparison. "Employees" walked past, each time I tried to get their attention, they waved and kept walking!!! It took 54 MINUTES to find someone that would help!!! 35 minutes to Lowes; 50 minutes to Menards; 1 hour and 40 minutes to Home Depot....guess I will be driving a hell of a lot!!! DO NOT EXPECT ANY TYPE OF SERVICE FROM LOWES....except the type "service" a herd gets from a bull. read more

Been on the phone for 20 minutes trying to get help with pricing. They let it ring and ring, pick up and hangup. Finally got thru and they were supposed to transfer the call to lumber. Was cut of again. This is the about the worst store in London, Kentucky to get help in or out of the store. I'll start driving to a Menards or Home Depot. read more

The worst customer service ever. They delivered a GE Stove clearly damaged and said GE builds it this way. Sent it back. Called Lowe's and then the store manager said that GE makes bent products and so would have to buy a more expensive stove to get not bent products. This is the resolution UPSELL while bashing. Hey we will give you a discount of $100 but you must first spend 300 more. So corporate Lowe's did not like hearing that. Called the store as instructed by corporate Lowe's, waited 3 days for the super to make a call- never happened. Called again and was told the issue was resolved. NO ITS NOT RESOLVED I STILL DO NOT HAVE A STOVE THAT I HAVE PAID FOR THAT ISNT SCRATCHED DENTED CRACKED OR MISSING PARTS! Don't spend your money here you'll never get a straight answer, management area supervisor have no communication skills . This store is poorly operated read more

Horrible service. Purchased several remodeling items only to receive the wrong bath tub first, took it back myself and got the right one and was told my order was scheduled for delivery anyway. The door was not delivered, after several promises. Again we went to store and was promised delivery that day, next day we are still here at 1 pm, waiting to be the first delivery. Hopefully we will get the new door before the old is removed!! Can I do no stars??? read more

Awful preordered pickup procedures. 15 minute hold times on the phone at 5 minutes after opening on a Sunday AND opened the doors late. Definitely need new workers or at least weekend management. read more

I hope you know your young boys you have in the store sit on here ass wouldn't even help a old man load wood didn't know the prices for anything didn't have prices on the wood outside tried with 4 different boys they all didn't know what they was doing asked for help didn't get it yalls wood is also chipped and cracked to hell and back anit worth 40$ for a pics won't be going back have also bought for all the doors and they was also something wrong with them they was bent when bought them have spent alot of money with all and we've had this problem all 3 times we have been and have spent over 7000 with yall never again read more

Ordered a lot of materials to be delivered call me on Sunday to let me know that they don't deliver on Sundays with flatbed trucks. So Monday was the day for delivery. I sat around all day till 8:26 p.m. no delivery no phone call just piss poor customer service read more

Lowe's and their installer have been working on a one day siding install for 6 months. Job is still incomplete and I see no end in sight to this nightmare. read more

The Lowe's in London KY will NOT stand behind the product they sale. My advice is never buy the LG washers. Mine worked almost two months. This is the really expensive LG washer, the sales person said "Wash 8lbs of clothes just keep separating them in like fabrics". Ah, the washer failed to wash 4 pairs of blue jeans, I hated this washer from the start! Called Lowe's where I bought the washer, too late my 30 days are up! Called LG. "Our lines are busy please return your call at a later date"! Week later, someone answered, sorry due to high volume of calls our LG repair workers are behind the latest date will be December 13th. My washer stopped working Nov 19th! Still waiting on that loaner! read more

In my experience, this Lowes is terrible. I have purchased several thousand dollars in remodeling supplies from Lowes for a home that we are flipping. They constantly make mistakes like logging in the incorrect phone number so it is difficult to pick up after supplies have been ordered. Today, I received a call stating that they should have given a door to our contractor but they messed it up and did not. They said that I need to come to customer service and get a refund and then pay back the refund at same time so computer could release the door for pick up. What?? I live 2 hours away. read more

I would highly recommend this store. I have had a lot of "honey do list" lately so I have spent my fair share of time here. The employees are all very knowledgeable and helpful. The store is always clean and clutter free. Most importantly I have always been able to either find the item on the shelf or have an employee get it for me from top rack. read more

Had ordered a new one piece toilet and a new dishwasher the last week of February 2019. Was scheduled for install of both items on 3/6/19 at 1pm. 145pm and nobody had shown up. Called lowes installation and was told It was gonna be 2 hours or more before they could show up. That's completely unacceptable. My time is valuable as theirs is. I called Lowe's and want to speak to a manager. Spoke to an assistant manager who was very lacking in communication skills and customer service. I requested to speak to the manager and was told he was on lunch. I said I wanted him to call me back when he got Back. Spoke with the manager and he wanted to call installation and see what the hold up was. Was called back at 2:45 by the manager and was told that unfortunately there would be a 2 hour delay. I told him this was unacceptable. A multi billion dollar company should be able to get installers to show up at if not at the agreed time very close to it. I told him that I would be requesting a refund on my credit card and I will take my business elsewhere. read more