My 82 year old mother purchase a Frigidaire from Latrobe store June 25, 2015. She has been having problems with the freezer keeping items frozen. Service calls have been from A&E on Oct 14, 27, 30, November 6, 13 and 23. Dec 16 S&R company came to service Fridge. Jan 4, 2016 my mother called Frigidaire and they advise mom to call S&R tell them it was not working and need a new one.Mom called S&R and they replied they could not do anything. January 5th I became involved as this was not being resolved properly and I wanted to stop this run around with no resolution for my mother.
I called Lowes in Latrobe appliance dept January 5 to Pat and he told me to call Lowes Service Advantage number. At 11:47 am I spoke with Jessica and advised all service and telephone calls my mother made to date and asked how to resolve this politely. She put me on hold and spoke to a supervisor. When she returned she informed me the service appointments were so close together and need to be 30 days apart, (seems a long time between non-working freezer service calls I think). Jessica made another service appointment for January 7, 2016 for AM. Today A&E service tech Chad arrived and again determined the Frigidaire was not working and to ask for a replacement product, (he advised a Maytag or Whirlpool product).
At 11:53 am I called again to Lowes Service Advantage telephone and spoke to Brianna. She proceeded to tell me now we must talk to Frigidaire directly for next step. This again seems like now I am getting a run around. I asked to speak to a supervisor and was connected to Marlina. She informed me that I needed to call Frigidaire. Amazing that Lowes would not stand by a product which they sold! This has gone way too far in my opinion. I wounder why anyone including myself would purchase ANY appliance knowing this is a typical scenario you could expect when you encounter a lemon product. Waiting for Lowes to acknowledge this is a problem and do the right thing and replace this fridge with a new product asap.
Called to Frigidaire and talked to Nancy and discovered Frigidaire does not use A&E for service work, (someone should tell Lowes). Nancy was at least helpful by called A&E, talking to Malory. Chad has not turned in his service call papers yet. so I need to call again.
In the mean time, I am wondering why Lowes sent A&E for service after Frigidaire just told me they are not certified by them...Called Latrobe Lowes and talked to Brad in appliance dept. He tells me that A&E is not the service provider Lowes would send. Whoa dude, I said. Lowe's is the one sending A&E for service to my mother's. This is becoming a serialist nightmare! I called back to Lowes Dis-service Dis-advantage telephone line to investigate this latest A&E service issue and spoke to Anthony. Nice person but, not authorized to do anything but answer the telephone and say hello...next I asked to speak to a supervisor and got Miss Namoi. After speaking to hear of all the details and why would Lowes send this service provider if Frigidaire will not recognize them as authorized. She could only say A&E are on a national data base and are thus authorized. Not much better than Anthony I think. So now I am waiting again to see if Fridge people will grant a return on a lemon product and how much longer Lowes will continue to make obstacles to overcome for an 82 year old lady with a lemon fridge.
Moral of this story is don't buy appliances at Lowes. Instead go to a manufacturer because thats where you will end up in time of trouble anyway! Lesson learned. Good Luck Latrobe read more
