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    Lowe's Home Improvement

    2.1 (42 reviews)
    ModerateHardware Stores

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    Marie M.

    Convenient location but horrible to get in and out during peak times of the day!! Where are all the sales associates?? We saw cashiers but didn't once run into a sales associate. Large selection of items but like most large hardware stores it can be difficult to find where to locate what you are looking for. Cashier was "friendly enough".

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    10 months ago

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    7 years ago

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    11 years ago

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    6 years ago

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    Page 1 of 2

    Ask the Community - Lowe's Home Improvement

    Review Highlights - Lowe's Home Improvement

    It started with basic home improvement supplies, expanded to Lowe's major appliances and Tile flooring installation.

    Mentioned in 2 reviews

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    Alger Hardware & Rental - We have dog treats by the door for furry friends (who are welcome in the store).

    Alger Hardware & Rental

    4.4(13 reviews)
    3.2 mi
    $$

    When I was in town I was helping my daughter do some repairs around the house. This became my…read morego-to place for needed supplies and tools. I found the staff to be friendly, the store well laid-out and stocked, and the prices reasonable. Over 3 trips there they had what I needed each time. And maybe I am just used to trying to park in San Francisco, but having a large parking lot in the back is a big plus to me.

    This is the best little hardware store! Somehow they always have what I am looking for, and their…read morecustomer service there is SPOT ON! They are always willing to help you with what you are looking for, and they greet you as soon as you walk in the door. They are also a hub for UPS packages, which is really nice if you miss your package or are worried about packages getting stolen off of your porch. They also do RENTALS! Their rentals are relatively inexpensive and super convenient if you need to use something that you dont own. They also do repairs and tune-ups! You can take in your chainsaw, your lawnmower, whatever, and they will either fix it for you or tell you where you can take it if for whatever reason they cannot do it there. I love this place, and highly recommend it over big box hardware stores!

    Photos
    Alger Hardware & Rental - You can use pleated air filters in your furnace for up to 90 days. We'll make sure to keep your size in stock for when you need it!

    You can use pleated air filters in your furnace for up to 90 days. We'll make sure to keep your size in stock for when you need it!

    Alger Hardware & Rental - There's a parking lot in back. :)

    There's a parking lot in back. :)

    Alger Hardware & Rental - We have a selection of new and used snow blowqers available during the winter.

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    We have a selection of new and used snow blowqers available during the winter.

    Granite Direct

    Granite Direct

    3.7(9 reviews)
    1.8 mi

    There has been new ownership (Erik King) since the previous reviews. This company also goes by the…read morename Elite Home & Stone Supply. Unless you want to be frustrated and finish the job yourself after spending a lot of money, avoid this company. The selection of products is good and the quality of the granite stone is great. The service, installation, and finishing were poor. We were told installation would be two weeks after the design was submitted and the downpayment paid. Five weeks later, the installation was scheduled. No call, no show! One day off from work burned. Another week goes by after making a few calls and sending emails. Finally, a call out of the blue to install on that day. But only part of the countertops because the "guys at the shop did not polish the bottom of the island. Another week and a half and the island is brought to the house but not the rest of the countertops or the backsplash. After another week, another call out of the blue to come and do the installation. Another excuse; the owner says he left the keys to the truck at home. Another day off work burned! A couple of days later, a call out of the blue asking if anyone would be home for the installation. Finally, the last countertop and backsplash are to be installed. The backsplash sections are not even but supposedly, the wall is not straight so it's the best that can be done. The rounded corners are jagged but "if I use any type of diamond drill, it can be smoothed out." When I started to install the kitchen hardware, the drilled granite access holes are too small, the sink holes do not align with the drilled granite access holes, and the cut-outs for the electrical outlets and boxes are not large enough for the screws to align with the electrical boxes. At this point, the final payment had been submitted and there is no more contact. I texted, emailed, called, and spoke to a person in the office, and no returned phone calls, emails, or text messages. After two weeks, of waiting I am doing the finishing and polishing myself. A two-week project turned into an eight-week nightmare. https://www.hollandsentinel.com/story/business/2023/01/30/west-michigan-contractor-arrested-after-failing-to-complete-work-appear-in-court/69852441007/

    My wife and I went to Granite Direct fr a piece of granite for a bathroom vanity and after dealing…read morewith Russ we had it all laid out for with Russ, we had the stone marked out for where we wanted it cut so all of the veins would match (keep this part in mind for later). We then spent the next month and a half finding tile colored to match the piece of stone we chose. We finally got the bathroom to the point where we could have the top set and contacted Russ to make the appointment to have them come out and template. The appointment was set for a Thursday, the people showed up on Tuesday. We contacted the store (Russ again) and said it must have been a mix-up due to similar names on the calendar, the appointment for Thursday was still set. My wife took a four day weekend (Thursday and Friday) as long as they were set to come out on Thursday she may as well get some other things done that Friday. They never showed up. Contacted the store again, "They'll definitely be there tomorrow." (Friday) Again... never showed up. Now bear in mind, we understand that a single bathroom vanity isn't a big dollar job but, it's important to US. Saturday we went and talked to Russ (again), and he said he was having issues with his installers (not our problem but, it's turning into our problem) so he'd show up and do it himself, which he did that following Monday after hours. Asked him approximately when the stone would be ready for install and he said he had a huge job coming up and he wanted to get it done before then so, about a week and a half. Got the call that the stone was ready and made the appointment to have it installed, two weeks after the template was measured on a Friday. Installer showed up at the agreed upon time WITHOUT the backsplash. He said he would get the situation resolved and contact us first thing Monday morning. Monday morning came and went and I heard nothing, as I work about a mile down the road, I drove up to the store during my lunch hour to find out why it is so difficult to get a simple vanity installed in a timely manner and wound up being berated by Russ in front of two other employees. I was told "I'm tired of being yelled at over this job..." (pretty sure I hadn't yelled at him once, and he'd definitely know about that) "...we can just come pull the granite and be done with it." Now, please realize, if this had been for me personally, I would have said "Let's go, I'll follow you. Just give me back the money I've already paid you." and I would have found another source for a countertop. But, it's for my wife, and one does not simply toss a month and a half of tile searching with your wife in order to make things easy. It's Wednesday morning now, my wife sends me a picture of the countertop via text(Remember what I asked you to keep in the back of your mind for later?), I look at the picture and the countertop is backwards. The part that we had drawn pictures of, and spent 45 minutes discussing the layout of the grain in relation to the splash... all wrong. Long story short. Find someone who will appreciate your business for what it is, big or small. It's money you earned and want to pay for a service that's deserving. Granite Direct in Kentwood (Grand Rapids), Michigan is Definitely not deserving.

    Photos
    Granite Direct
    Granite Direct - Access holes for screws not cut to correct size. Screws can't be inserted.

    Access holes for screws not cut to correct size. Screws can't be inserted.

    Granite Direct

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    Lowe's Home Improvement - hardware - Updated May 2026

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