The Payment Center on Research Blvd leaves a lot to be desired. Extremely rude Security Guard who…read moresits by the door has been there for years and we have been harassed twice. Our first time was when we came in using a Cell Phone (was calling my Spouse to verify something about the Bill before I payed it), and he grabbed me, pulled me to the side, and yelled at me, threatening to call the Police if I didn't put my Cell up immediately. Again, this was our first time in this location. However, in his defense, there was a sign posted past the point of entry which of course I couldn't see until I came in. But at least there was something posted, right? Anyways, there were 3 women on their Cell Phones in front of us who all were speaking Spanish. He did nothing to them. That being said, if you are actually able to get to the counter to pay your bill, the staff has always been informative, courteous, and rapid. Austin Energy won't tell you this up front, but they have vastly different rates based on your perceived demographic. They also won't tell you that the rates are going up because Obama Legislation has forced 2 of Austin's Power Plants to close recently (one which was built by the City of Austin & Houston was just finished!). These plants are not part of the GE Special Interest BUYOUT of Obama, so your rates will be doubling approximately every 5 years. It should be noted that this is NOT Austin Energy's fault but they will tell you to talk to the City Council (thus showing their own ignorance of the market they work in), even though they have little control over the situation. This needs to be said: AUSTIN ENERGY IS VERY REASONABLE AND MORE THAN WILLING TO WORK WITH ITS CUSTOMERS WHO HAVE FALLEN ON HARD TIMES. Here they are perhaps among the best in the Industry Nation-Wide. Recently, Austin Energy has come through Austin, installing Smart-Meters without Property Owners' consent in many cases, which are very dangerous to your health long term. ( http://www.naturalnews.com/044376_smart_meters_radiation_cancer.html ) Apartment Dwellers Beware, they have forced nearly all of you to live, in some cases, inches right up against 30 or 40 of these (which is actually ILLEGAL ACCORDING TO FEDERAL LAW). Until very recently trying to rectify this as a Homeowner was extremely difficult. Now you can Opt Out, but they charge you a ton of money to do so, even if you had told them to opt out and not install it from the get-go. If you live in a Rental, forget it, your out of luck.

AE takes advantage of the fact that it's the only energy provider in Austin by having terrible…read morebusiness practices and horrible customer service. I paid my bill on time, and a full two weeks after the charge appeared on my account, the charge mysteriously "bounced back." I had already paid my bill, the charge seemingly went through, and most of what was left in my account had gone to other bills. After this single event, which occurred because of some delay in processing on their end, my account was switched to "cash only." Meaning I now need to go in person to pay my bill each month. This is the ONLY utility company I've ever known to make bills MORE difficult to pay after something like that. It's bizarre and ridiculous. When I moved back to Austin after being away for a while, AE requested a letter of reference from previous energy provider to waive a $200 deposit. I got a reference letter from TXU, only to have AE tell me I might need to pay the deposit anyway and it will be "credited" towards future bills. Never mind that the reason I went to the trouble of getting the reference letter in the first place is so I wouldn't have a ~$300 energy bill on top of all my moving expenses. I think these two examples highlight how this energy provider does not utilize consumer-friendly business practices, and ultimately makes life harder for people who might already be struggling. I would absolutely use a different provider if I had any choice. I had TXU for years before AE, and the difference in customer service and accessibility is night and day.

I had my solar system installed in september. I waited until now so i had a gauge of how it…read moreperformed over several months as well as time for any kinks to show up. I called 3 different contractors. All 3 used a mapping program to get an estimate of how well solar would work before installation. One company said solar wouldnt work at my house due to shading. They were wrong. the remaining 2 companies send people to my house to do an onsite evaluation to finalize a proposal. Circulars was the one that seemed to fit my needs. My goal was to provide in the neighborhood of 60-70% of my electrical from the sun. Installation wasnt without flaws. the actuall installation took only one days. it turned out there was a problem with teh inverters that took a couple of weeks to correct. It wasnt the fault of circular but was an inverter specific issue. Circular stayed on top of teh problem and got it resolved. after operating for 4 month my utility came out and said there was a problem,in that I had the wrong meter and no agreement with the utility. this was something I ahd though circular had taken care of. It turns out that the agreement WAS in place and the utility had misplaced it. Thats why the utility hadnt replaced my meter. They came out and met a circular rep and the meter installation took only a couple of minutes. Again I cant fault circular for someone elses issue. Getting solar installed isnt a simple process. there are many steps that have to be gone through. Ive created a blog of my solar experience here https://goingsolaraustin.wordpress.com/ Overall I'm glad I went solar and chose circular

Feedback is considered of sale , Installment and warranty. The sale and installment was great…read more They really hustle to get your business. After 3 years of great uses of my solar system my SMA shutting down . Try calling Circular and they moved to Dallas. Email them and they gave my information out to some installer. Try email again and no reply. The reason for the review is they want your business but they don't take care of you in the long run.

Such a great experience! I'd give more stars if I could…read more Burst exterior faucet during a deep freeze. Received a response within 50 minutes. They were right on time the next day, despite icy conditions. Options and pricing were clearly explained. Repairs were completed promptly and efficiently, taking great care with everything in my house. They even added insulation to the rest of my exterior faucets. Pricing was competitive and fair.

Great experience. On time, super knowledgable and willing to explain issue. I will definitely…read moreuse them again when the need arises. The initial positive response for me was that they gave me a ballpark estimate of cost, which no other company would do.

This is a neighbourhood library in Bouldin Creek. I needed somewhere to study around downtown, and…read moreI really wanted to go to the Central Library, but I did not want to pay the hefty fee for parking. This is a good nearby alternative as they have a free parking lot. The staff were very friendly when I asked them questions, and the restrooms were clean. They had some tables and chairs to work at as well as public computers. Sitting at the table was unfortunately very uncomfortable, but it was bearable for three hours. Once kids started coming in after school, it was so loud. They have a kids' section, but it is right next to the work area, so it was very loud with kids yelling and screaming. I know it's a small library, but it's nice when the kids' section is separated from the work area.

The staff is friendly, it's very clean and organized. Easy to use the printers and computers.read more

we had a gas leak at my home and called Texas gas for emergent assistance. Gentleman- Roland…read moreCastro came out to help us and he repaired the leak within 1-2 hrs. we felt relieved after the repair and couldn't thank him enough. He was very professional, very knowledgeable with his work. Texas Gas should be very proud to have an employee that really cares about his work. we were leaving out of town and felt so good knowing that our home was safe. Thanks a whole lot Roland, you were awesome to work with. date of service 5-27-26 North Austin Jerry and Cher Lopez

Gas consumption doubled from one month to the next. Called Texas Gas Service, customer service who…read morewere very helpful . A , technician,JaQuon, employee number,Oke 21118,responded. He was very professional, skillful and prompt. I was impressed with , JaQuon's work ethic , he made this experience a positive experience. Thank you, Texas Gas Service and JaQuon for excellent service. My house was made safe, and meter was replaced a defect was found and corrected.

Adomas and his crew were great! I had them demo my pool. He was VERY knowledgeable and his…read morecommunication was outstanding! Highly recommend!

Adomas was AMAZING. If you've ever dealt with the city of Austin, you know how exhausting it can…read morebe. After devastating house fire, and a the city of Austin constantly threatening with fines, Adomas came in like a hero! He offered very competitive pricing, took care of all the permits, guided me as to what needed to be done and worked with me regarding the time the city was giving me to clean everything up. He was always available to answer any concerns and follow ups. I cannot even begging to explain how grateful I am for his guidance and professionalism. I would 100% recommend and work with him again in the future. If you are in a similar situation, do yourself a favor and call to book Grigonis Excavation Contractors LLC's services, you will not regret it.

Great place to recycle! So grateful to have learned about this place. I did some spring cleaning…read moreand recycled some clothing. (I meant to bring cardboard as well but forgot). It's very easy to make an appointment online or by phone! An appointment is need before drop off. It look less than 5 minutes to hand my things of and the workers there were very friendly!

There's a reason why this place gets five stars and that is the fact that they'll take almost…read moreanything and you are in and out in minutes. If you're home owner like me, odds are you have years of spray paint, canned paint and numerous other chemicals aging in your garage? Like so many yelpers have already mentioned, you do need to make an appointment which is not at all difficult. I actually called in the morning on a weekday and got an appointment within three hours. The number to call is 512-974-4343. On my visit I brought all kinds of paint, fuel additive, cleaning agents, lubricants, and pesticides. To be honest, I thought they were going to charge me something for this collection of environmentally damaging products, but I offloaded everything onto their carts in a matter of minutes and was on my way. Quick, convenient and no charge. I thought I would add four photos for a little insight.

Saved our bacon!!! Our community pool sprang a leak and was bone dry 2 days before the 4th of July,…read morewe were in full panic as the Board. We found the cause if the leak, fixed it and, enter Riipple Bulk Water, they had it filled in a few hours!!! Everyone had a great 4th of July at the pool. Thank you, Thank you, thank you!!!

Home Water delivery I requested during our first cold snap. It was a busy time for every delivery…read moreservice I called but Ripple squeezed me in so I had water. They saved the day.

I spend a lot of time on this bridge, either driving over it, walking it, etc…read more It's well-maintained and easy to walk across to take in views of this part of the city. Of course, it's a great spot to watch bats since it is dubbed the "bat bridge". I like to bring out-of-town visitors to the bridge for just that reason.

The Congress Avenue Bridge was renamed in honor of former Governor Ann W. Richards. She was the…read more45th Governor of the State of Texas from 1991 to 1995. The bridge has pedestrian and bike paths from Cesar Chavez Avenue to Riverside Drive. If you look below you can see boats, kayaks and paddleboats passing by on the Lady Bird Lake (Colorado River). During March to October, you can see a colony of Brazilian free-tail bats swarm from underneath the bridge at dusk. If you continue North on Congress Avenue, it will lead you to the State Capitol (10,000 steps marker is noted on the ground). The day I walked the route it was 91° and quite humid. It was a struggle for me and I had to take a break. Joggers and others walking their dogs zoomed right past me! Nonetheless, I did make the trek at a snail's pace and it was a beautiful day. From this vantage point you can see the Lake, trees, and Austin skyline. Sincerely, Rosemary (from So. California).